Hi brennie, and
to Bleeping Computer.
Got some good news and some bad news.
First the bad news:
Unfortunately, Bleeping Computer does not make use of remote assistance tools. The reasons for this are many and varied, but the liability issues alone make it quite prohibitive.
Now, the good news.
Bleeping Computer is a website designed
in such a way that the beginning computer user
can understand! That concept extends to our Malware Removal forum as well. Each member of our volunteer Malware Removal Team is specially trained in not only advanced malware detection and removal techniques, but also in how to clearly and effectively provide instructions so that you
can understand and follow them!
My suggestion for you would be to follow the instructions in This Guide
starting at Step 6
Once the proper logs are created, then make a NEW TOPIC
and post it HERE
Please include a description of your computer issues and what you have done to try to resolve them.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
If you have any questions, please feel free to reply to this thread and ask.
Again, welcome to BC.