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Several issues, need help!


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#1 TheNav

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Posted 29 September 2010 - 01:18 PM

First post on here, hope I got this in the correct forum. My anti-virus software is Norton Internet Security, which still has 190 days left on the subscription, with all definitions up-to-date.

Booting into Safe Mode is out of the question at this point, as it gets to Mup.sys, and reboots on any of the safe modes. I did some Googling, and found a way to disable Mup.sys -- however, it said no registry entry for that or whatever, so I gave up.

Anyway, first issue at hand, every time I browse on Mozilla Firefox, I get an alert from Norton of an intrusion. I've included a log of the Recent History from Norton.

Second issue, when I have "E-Mail Scan" turned on, I get a gazillion pop-ups from Norton, with can't connect, etc, which kept throwing up the contact numbers. It kept saying something about an E-mail, not real sure, couldn't read it for the shear volume, so I turned that feature off.

Third issue is, I know there's a virus or malware, but I'm not having luck finding it. There's occassionally a pop-up from Norton saying it protected me from "Trojan.FakeAV!gen30". And also, the first issue I had was an "Antimalware Doctor" program which installed itself. I got an E-Mail that looked to be from HP pertaining to a laptop I had, and linked me to nvidiasettlement.com, which is when I first started having these issues.

I have noticed a couple of new processes, which I think I was able to disable: HSLoader.exe (seems to load when Norton's E-Mail Scan is on), and OCSCtl.exe.

Thanks to anybody that can help, and my apologies if I didn't follow protocol.

HijackThis and MBAM included. Couldn't get the DDS or GMER to work for me. MBAM returned no results.

Thanks in advance!
Mark

Attached Files


Edited by TheNav, 29 September 2010 - 08:53 PM.


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#2 Elise

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Posted 04 October 2010 - 05:49 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


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#3 Elise

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Posted 04 October 2010 - 01:22 PM

Since this topic is resolved, I am closing it.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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