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Hello, help!!


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#1 Mike Alburg

Mike Alburg

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Posted 29 September 2010 - 11:01 AM

First of all I am glad there are groups out there that can help people with virus issues. I am on vacation and need some help fast. I just got a virus last night and talked to a friend this morning that suggested i download the "ComboFix.exe" program to try and get rid of this. The screen that is appearing says its a Microsoft Security Essentials Alert and that a few programs on my system are corrupted. I have tried to boot into Safe Mode to maybe back door this thing, but I wont let me do it. This virus has disabled my ability to do a system restore, open task manager, open any program for that matter. Does anyone know if Combofix.exe is going to help me - and if so, how do i go about downloading it.

Thanks for any help that can be offered.

Edited by Budapest, 29 September 2010 - 04:07 PM.
Moved from Introductions ~BP


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#2 Orange Blossom

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Posted 29 September 2010 - 09:52 PM

Hello,

Please do not run ComboFix. Instead, please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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