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Infected with Win32/Spy.Ursnif.A virus


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#1 tranzitory

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Posted 28 September 2010 - 06:35 PM

Hello,
I have a computer running Windows XP Professional, SP3. AV is ESET NOD32 Antivirus 4. It is returning error messages saying it is infected with Win32/Spy.Ursnif.A virus. ESET cleaned 3 out of the 4 objects. The object I am left with is "C:\WINDOWS\system32\termsrv.dll - Win32/Spy.Ursnif.A virus" which it says it is unable to clean.

I have run both Spyboy S&D and Malwarebytes. They both found problems and fixed them but neither fixed this specific issue.

Any help you can give would be much appreciated.

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#2 boopme

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Posted 28 September 2010 - 10:08 PM

Hello first off this malware ,Win32/Spy.Ursnif.A is an info thief,It has taken your passwords,

The trojan collects sensitive information when the user browses certain web sites.
The trojan can send the information to a remote machine. The HTTP protocol is used.
By adding an exception in Windows Firewall settings, the trojan ensures that it is not blocked.



I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

To clean this .... Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Include the GMER log you posted earlier.
Let me know if that went well.
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#3 tranzitory

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Posted 29 September 2010 - 12:31 PM

Thank you for your quick reply. I will post a new topic with that information.

#4 boopme

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Posted 29 September 2010 - 01:06 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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