Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Mouse freezes when using a USB keyboard.


  • Please log in to reply
37 replies to this topic

#1 Avg_Joe

Avg_Joe

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sodus, NY
  • Local time:10:44 AM

Posted 28 September 2010 - 12:47 PM

My mouse freezes on every other 'Restart' when using a USB keyboard.

Iím running Windows 2000 XP Pro (sp3)
Iím using a ps/2 mouse and an USB keyboard.

Problem; Upon ĎRestartí my mouse pointer freezes (keyboard is OK). I restart again and itís OK.

What I have found: It doesnít really freeze it only swaps from the mouse ps/2 port to the keyboard ps/2 port.

If I plug in a mouse in both ports, it doesnít freeze, it only moves control from one port to the other.

If I plug in a ps/2 keyboard into the keyboard port, it works fine!

What I have done Ö.
Used a different mouse
Installed the latest drivers
Disabled the keyboard.
Removed and reinstalled the mouse and keyboard.
Updated Windows
Check for virus, spyware, malware, etcÖ

Thanks,

Joe

BC AdBot (Login to Remove)

 


#2 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:02:44 PM

Posted 28 September 2010 - 01:04 PM

Have you made sure that your USB/Chipset Drivers are updated? It shouldn't be swapping between different keyboard ports.

#3 Avg_Joe

Avg_Joe
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sodus, NY
  • Local time:10:44 AM

Posted 28 September 2010 - 01:41 PM

Thanks,

I thought I had, but I tried it again. The wizard states the "it could not find a better match"

The current version is: 8.2.0.1008

#4 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:02:44 PM

Posted 28 September 2010 - 01:42 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

#5 Avg_Joe

Avg_Joe
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sodus, NY
  • Local time:10:44 AM

Posted 28 September 2010 - 08:17 PM

http://speccy.piriform.com/results/BEOhlsmSlYSE8eMuAs9Ql3Y

Hopefully this works.

#6 Gabrial

Gabrial

  • Members
  • 468 posts
  • OFFLINE
  •  
  • Local time:09:44 AM

Posted 28 September 2010 - 11:38 PM

Have you tried disabling your PS/2 mouse port driver in windows? Perhaps you can turn off USB Legacy support in bios as well so the mainboard isn't trying to emulate a ps/2 device for your USB mouse.

If you do disable USB Legacy support you will need to use a PS/2 keyboard to access BIOS.

Edited by Gabrial, 28 September 2010 - 11:40 PM.


#7 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:02:44 PM

Posted 29 September 2010 - 01:21 AM

Are you using an actual Microsoft Mouse? I have had issues with MS Mice in the past where it would just die all of a sudden, so I stick with Logitech now.

#8 Avg_Joe

Avg_Joe
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sodus, NY
  • Local time:10:44 AM

Posted 29 September 2010 - 06:55 AM

Have you tried disabling your PS/2 mouse port driver in windows? Perhaps you can turn off USB Legacy support in bios as well so the mainboard isn't trying to emulate a ps/2 device for your USB mouse.

If you do disable USB Legacy support you will need to use a PS/2 keyboard to access BIOS.



I'm a newby with this I responded to this ... but I di not see it.

Did you, by any chance, see it?

#9 Avg_Joe

Avg_Joe
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sodus, NY
  • Local time:10:44 AM

Posted 29 September 2010 - 07:06 AM

Have you tried disabling your PS/2 mouse port driver in windows? Perhaps you can turn off USB Legacy support in bios as well so the mainboard isn't trying to emulate a ps/2 device for your USB mouse.

If you do disable USB Legacy support you will need to use a PS/2 keyboard to access BIOS.


I am using a ps/2 mouse and a USB keyboard.

I have disabled both the mouse and keyboard, as well as uninstalled, reinstalled and updated the drivers.

I don't see the point in disabling the USB Legacy support if I would have to use a ps/2 keyboard. Remember, everything works fine when I connect a ps/2 keyboard. (Even if I leave the USB keyboard connected)

I hope this makes sense to you.

#10 Avg_Joe

Avg_Joe
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sodus, NY
  • Local time:10:44 AM

Posted 29 September 2010 - 07:08 AM

Are you using an actual Microsoft Mouse? I have had issues with MS Mice in the past where it would just die all of a sudden, so I stick with Logitech now.


I have not used a ms mouse.

I have tried a Compaq w/ball and an optical Microinv.

#11 Avg_Joe

Avg_Joe
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sodus, NY
  • Local time:10:44 AM

Posted 29 September 2010 - 07:19 AM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy


I noticed this after running Speccy: (Under peripherals)

Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Device Kind Keyboard
Device Name Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Location plugged into keyboard port

I do not have a ps/2 keyboard plugged in. Also, device manager does not show a ps/2 keyboard.

And so this leaves me confused.

#12 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:02:44 PM

Posted 29 September 2010 - 08:00 AM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy


I noticed this after running Speccy: (Under peripherals)

Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Device Kind Keyboard
Device Name Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Location plugged into keyboard port

I do not have a ps/2 keyboard plugged in. Also, device manager does not show a ps/2 keyboard.

And so this leaves me confused.


Can you take some pictures of the back of the computer, and also can you provide the model number of your keyboard?

#13 Avg_Joe

Avg_Joe
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sodus, NY
  • Local time:10:44 AM

Posted 29 September 2010 - 08:40 AM

The USB keyboard is a Compaq model SDM 4540UL

I will have to get back to you on the pics


NOTE: It is not necessary to use QUOTE button to reply in a thread. Doing so reduces the bandwidth available for the thread and wastes space ~ Hamluis.

Edited by hamluis, 29 September 2010 - 03:44 PM.
Removed unnecessary quote ~ Hamluis.


#14 Avg_Joe

Avg_Joe
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sodus, NY
  • Local time:10:44 AM

Posted 29 September 2010 - 09:58 AM

Cryptodan, I appreciate all your help w/this. I have 3 pics, but I keep getting the message 'Request Entity is Too Large'. I have attached the only file that would upload. I will reduce the size of the others (183k & 216K) and try again.

Attached Files


Edited by hamluis, 29 September 2010 - 03:40 PM.
Removed unnecerssary quote ~ Hamluis.


#15 Avg_Joe

Avg_Joe
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sodus, NY
  • Local time:10:44 AM

Posted 29 September 2010 - 10:04 AM

That worked, however they are small ....

Attached Files


Edited by hamluis, 29 September 2010 - 03:41 PM.
Removed unnecessary quote ~ Hamluis.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users