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Cannot install any hardware via USB or new PC card


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#1 babycakes444

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Posted 27 September 2010 - 06:48 PM

Hello,

I recently had a problem installing a new printer to my Dell laptop. It would install the software/drivers successfully, but continously could not find the hardware no matter what I did. Upon further attempting to install the printer, I came to realize that none of the 4 USB ports on my laptop were working. I tried several USB devices (memory card reader, printer, flash drive) & would either get the 3 beeps when you plugged the device into the USB ports of it not recognizing the device or it would find new hardware, go through the "found new hardware wizard" & return with the "cannot install this hardware" message. I attempted a variety of solutions I found online such as going through the device manager & uninstalling the USB drivers & restarting & trying to reinstall the drivers, checking the BIOS to be sure USB was enabled, as well as downloading the drivers again or trying to use the drivers disc itself (when applicable) for the wizard to search. Again, every time getting "cannot install this hardware". No longer wanting to battle with it, I followed the advice given to others who were not having any success with their USB ports functioning & purchased a brand new 4-port USB PC card & again, it will recognize that you've plugged in new hardware & will successfully download the drivers from the included disc, but it will not successfully install the hardware.

Under the device manager, the following show the yellow question mark with exclamation point on top of that:
under "other devices" it shows Ali USB2.0 EHCI Root Hub (the new PC card) & 7 instances of USB Serial Bus (USB) controller. Under "universal serial bus controllers" it only shows Ali PCI to USB Enhanced Host Controller (looking normal - no yellow, no question marks or exclamation points).

I'm kind of a newb when it comes to knowing the internals or specifics of my laptop, so I'm not sure what specs might be needed to know or how I can find them out. It's a Dell Latitude D610 running Windows XP Pro, Service Pack 3.

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#2 the_patriot11

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Posted 27 September 2010 - 08:08 PM

That doesnt sound good, sounds like a defective USB controller, and on a laptop theres not much you can do about that. let me do some research into it, and maybe some others have an idea.

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#3 hamluis

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Posted 27 September 2010 - 08:52 PM

I would...remove the USB card you purchased...then go to Device Manager and uninstall all USB controllers (only, don't bother with devices).

Start/Run...type chkdsk /r...type Y on new screen and hit Enter. Reboot the system.

Chkdsk /r will run, system will boot...new native USB controllers should install automatically.

Go to Device Manager, verify that you see the native USB controllers, reflected as properly installed.

Try a device.

Louis

#4 babycakes444

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Posted 28 September 2010 - 10:53 PM

Hi again,

Thank you for your quick response. I followed your instructions, unfortunately with no success. After rebooting, I checked device manager & all of the USB controllers had returned again with yellow question/exclamation marks. The Hardware Wizard had popped up as usual, so I attempted that again after checking device manager, but of course got "cannot install hardware". I tried my memory card reader just for the heck of it & of course it didn't respond or recognize at all.

:flowers: :thumbsup:

#5 fairjoeblue

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Posted 28 September 2010 - 11:57 PM

Perhaps the problem isn't within the OS.

Try going in to the BIOS setup & checking the USB settings there.

Make sure all ais enabled.

You can usually get in the BIOS by pressing Delete, F1, or F2 as soon as you turn the unit on.

The USB info is usually under "Advanced" > "onboard devices" or something of that nature.

If you can't find the USB listing go to Exit & load the defaults, save & exit.
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#6 babycakes444

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Posted 29 September 2010 - 09:06 PM

I went into BIOS, did not see anything at all for USB Controllers under Onboard Devices, so I loaded the defaults/save/exit. Afterwards, the USB ports were still showing the same (yellow question/exclamation marks). I rebooted into BIOS again & there was still no USB Controller setting under Onboard Devices, or under any other menu for that matter.

Here's where the newb in me regarding computer settings comes out...should I be seeing something that clearly states "USB Controller" or "USB" something or other in BIOS? USB setting isn't named some other funky name is it?

I'm guessing it's not so good if a USB setting is not showing up in BIOS, but I'll await the next post for guidance. Appreciate the suggestions thus far, thanks.

#7 babycakes444

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Posted 06 October 2010 - 11:29 PM

Any other ideas or suggestions??

#8 abauw

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Posted 07 October 2010 - 11:28 AM

I recently had a problem installing a new printer to my Dell laptop.


could you give more detail about your new printer...brand, model and type...

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#9 hamluis

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Posted 07 October 2010 - 06:15 PM

Well...your USB controllers are supposed to install with drivers supplied by Windows...so, it seems to me that...if you truly have yellow markings immediately after removing them/rebooting...your onboard ports have a real problem.

If that problem extends to use of a PCI card...I'd say that you have a larger problem with your board or some other equally significant component.

Louis

#10 babycakes444

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Posted 07 October 2010 - 07:56 PM

Darn...it's unfortunate that a bigger problem seems to be the case, but I guess it is what it is. Thank you for all the responses.

#11 MrBruce1959

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Posted 08 October 2010 - 02:28 AM

You may want to check your BIOS for the menu related to PCI configuration and see if there isn't a setting for USB function and make sure it is set to enabled.

Here is the support page for the Dell latitude D610 laptop.

http://support.dell.com/support/DPP/Index....LAT_PNT_PM_D610

Here are all the available drivers for Windows XP.

http://support.dell.com/support/downloads/...tid=&impid=

At this link is both a SERVICE MANUAL and a USERS MANUAL.

http://support.dell.com/support/edocs/syst...10/en/index.htm

I can not find a reference to your computers BIOS sutup utility, so unfortunatly I can not direct you to where you would find the USB option, but if you check where I told you to, you might find it.

Also, try using the Dell utility that runs when you hit F12 to see if it fixes your issue.

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#12 MidwestTech

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Posted 08 October 2010 - 09:44 AM

Hi,

The fact that the device in question (your motherboard's USB hub) is showing up in Device Manager would lead me to believe the issue is not is the BIOS config, but instead a driver issue.

I'm not sure if you've tried this yet, but I would recommend going to the Dell Driver Download site (referenced above), click to expand the Chipset tab, then download the 'Intel - driver - applies to Mobile Chipset'. Install this driver set, reboot, then see where we are.

Thanks,
Todd

#13 MrBruce1959

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Posted 08 October 2010 - 11:13 PM

Good advice Todd, thanks for posting that! :thumbsup:

Bruce.
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#14 MidwestTech

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Posted 10 October 2010 - 10:35 AM

Thanks Bruce.

#15 babycakes444

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Posted 10 October 2010 - 10:36 PM

Ok - I downloaded the Intel chipset driver set from Dell & rebooted but am still encountering the same problem. I still have 6 instances of 'unknown device' with the yellow question/exclamation marks under 'Other Devices'. I tried uninstall & reboot for the unknown devices as well as trying to update drivers through the device manager. I continue to get 'cannot install this hardware' through the wizard & each instance in device manager states 'this device is not configured correctly'. However, there are now 5 Intel 82801FB/FBM USB Universal Host Controllers (2658, 2659, 265A, 265B, 265C) listed under Universal Serial Bus Controllers which were not there previous.

When plugging in a USB memory card reader just to see what happens, the power light on the reader lights up but of course nothing happens. I didn't think it would, but thought maybe it was important to state that there seems to be power at least coming from the ports.




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