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Computer not recognizing Sound Card - XP


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#1 Jeremy James

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Posted 27 September 2010 - 09:39 AM

Hey guys,

My work computer has a sound card (I plugged my speakers into it,) but, it doesn't recognize it. In fact, the only sound it makes is the PC internal speaker.

If I go to Device Manager, under "Other Devices," I see "MultiMedia Audio Controller."

Any help is appreciated.

Jeremy

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#2 Broni

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Posted 27 September 2010 - 10:48 AM

Do you actually have any errors in Device Manager?
Did you try to reinstall sound driver?

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#3 Jeremy James

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Posted 27 September 2010 - 01:31 PM

There is the yellow error symbol under "Other Devices." I tried to reinstall driver, and, it searches for it online and on the computer, but, never finds it.

#4 Broni

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Posted 27 September 2010 - 02:24 PM

Try these instructions to identify that device....

1. Open Device Manager (Control Panel>System>Hardware>Device Manager)
2. The hardware whose drivers are missing will appear as Unknown device, so it's easier to locate the device.
3. Right click on the unknown device and click on Properties.
4. Under the Properties window click on Details tab and select Device Instance Id (or Device Instance Path) from the drop down box.
5. You should see a code similar to this

PCI\VEN_8086&DEV_27DC&SUBSYS_30868086
&REV_01\4&1E46F438&0&40F0

6. The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

Vendor ID = 8086
Device ID = 27DC

7. Once you have obtained both the IDs, proceed to PCI Database. There you can either search for the vendor from the vendor ID or directly get information about the device along with the vendor name by searching with the device ID.

8. Then from there you can go directly to the hardware manufactureres website and get the driver.

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#5 Jeremy James

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Posted 27 September 2010 - 04:33 PM

I found it, supposedly, but, it's an .exe file. I wantd to just find the driver. Scared to open an EXE file on here.

VEN - 1039
DEV - 7012

Jeremy

#6 Broni

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Posted 27 September 2010 - 04:40 PM

What is an .exe file?

That missing device appears to be PCI Audio Accelerator by SIS

See here: 0x7012

There is a download link there for SiS7012 + Realtek AC97 audio

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