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Inability to do anything while in normal or safe mode.


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#1 mc_ollie14

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Posted 26 September 2010 - 08:40 PM

Hi there,

I've been having trouble using my computer after the password screen. I had redirects with my google chrome so I ran my Malware-bytes, Spybot S&D, and my Avira Antivirus. They all found some bugs in my computer and I went to fix them and restart my computer. Then when I try to boot my computer past the password screen it loads windows, then a pop-up window appears and says something about win32/trojan and automatically gives me the BSOD. I then tried to boot safe mode which I could actually browse for about 30 seconds but the pop-up window shows up again and says something about win32/trojan and gives me the BSOD whilst in safe mode. So I'm unable to do anything on that computer now due to the fact that I always just end up getting the BSOD when I try to do anything. I really need the computer because it has a lot of my university work still on it and I don't want to reformat anything.

Thanks for the time!

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#2 Elise

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Posted 30 September 2010 - 04:07 AM

Hi, please let me know what version of windows you are running and if you have your windows CD at hand.

We Need to Diagnose Your BlueScreen
  1. When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
  2. Select "Disable Automatic Restart on System Failure", as shown here:
  3. When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
Please post me the error(s).

regards, Elise


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#3 Elise

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Posted 10 October 2010 - 05:31 AM

Due to lack of feedback, this topic will now be closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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