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Had virus..now can't connect to internet by DIAL UP

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#1 Weener


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Posted 26 September 2010 - 01:47 PM

Laptop with Windows Vista Home Premium got Windows Security Suites Virus. Per Norton Techs virus is removed. Before removal kept getting Error 680 ( No Dial Tone ) & , of couse, could not connect to Internet.. After removal, still got Error 680. Computer was then wiped clean & Vista reinstalled. Now get " IF you want to make a call, pls hang up and try again." Have redone Dial Up connection & changed password a zillion times. Agere Modem says working OK. Telephone co. checked my phone lines & all OK and home phones work OK. When I take computer to friend's office, it will connect by Wireless OK. Could there still be a virus in computer ( Norton scan does not show anything when we connect by wireless & scan. )? How do I find out if some kind of DIAL UP connection file has been deleted? Any suggestions, in very simple terms as I am a novice, would be greatly appreciated. Thanks for any help you can provide.

Edited by Budapest, 26 September 2010 - 06:02 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~BP

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#2 DaChew


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Posted 26 September 2010 - 07:19 PM


Go thru this checklist please, every step.

No. Try not. Do... or do not. There is no try.

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