DEL LATITUDE D430

Good afternoon,

I only use this laptop to surf the web on WiFi. I didn't install any new software.

When I power on the computer, everything is ok up to the windows password.
Then I enter the password, the access is not denied and after some seconds,
I get a BSOD.

I tried to re-install xindows but the disk is not starting properly.

I ran DELL integrated tests - nothing is found wrong with hardware. Are those tests complete ?
Is there a web site where I can find specific tests ?

I there a way to go to DOS ? for me to launch the Windows XP disk manually ?

Do you see another solution ?

Many Thanks

mike

Can you boot into safe mode?

Louis

Hi Louis,

I tried many times to press F2 and F12, but never got the chance to go to safe mode. I might be missing something !

Mike

Hmm...try F8.

Louis

Hi Louis

F8 was ok.

I started in safe mode but windows asks for a Password.

I tried many times the password I use to enter "normal mode" windows but most probably (and I don't know why) this password is different.

Are these two password different or I am doing something wrong ?

Thanks

Mike

IMO, they should not be different...I really cannot say since I've never used a password on my systems (sole user, sole access).

Hold on, I will ask for someone with more knowledge/skill to take a look .

Louis

Is the account name the same that you are logging in to? By default windows XP has a safe mode only Administrator account named "Administrator" with no password.

Try hitting CRTL-ALT-DEL twice at the Welcome screen. Then type in Administrator as the username with no password and see if you can log in.

There's a "safe mode" password? Are you trying to access your account once you access safe mode(by pressing F8) or what?

The accounts should be the same, if not I'm thinking its malware.

Hi,

I tried all possible logins and passwords.

I think the last option is format c: !!! That is not a problem as I don't have any critical data on that PC

I don't have any floppy reader. I think I can boot on an USB key. Is that right ?

I go to google to seek for DOS at least command and format. Do you think that could be the solution ?

Many thanks

mike

Hi Mike, here is some info you might find of use.


If you're not sure how to reformat or need help with reformatting, please review:

• How to partition and format a hard disk in Windows XP
• Prepping for a Clean Install Windows XP.

These links include step-by-step instructions with screenshots:

• XP Clean Install Interactive Setup
• How to reformat your computer in case of a severe malware infection
• Reformat & Clean Install Windows XP

Vista users can refer to these instructions:

• Windows Vista Clean Install
• How to Do a Clean Install and Setup with a Full Version of Vista
• How to Do a Clean Install with a Upgrade Version of Vista

Don't forget you will have to go to Microsoft Update and apply all Windows security patches after reformatting.

Note: If you're using an IBM, Sony, HP, Compaq or Dell machine, you may not have an original XP CD Disk. By policy Microsoft no longer allows OEM manufactures to include the original Windows XP CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific Recovery Disk or Recovery Partition for performing a clean "factory restore" that will reformat your hard drive, remove all data and restore the computer to the state it was in when you first purchased it. See Technology Advisory Recovery Media. If the recovery partition has become infected, you will need to contact the manufacturer, explain what happened and ask them to send full recovery disks to use instead..

Thank you so much Elise

I am buying a new cd burner as I cannot use the one attached to the laptop. I need to create an autoboot XP disc.

Laptop should be formated and with a new XP by the end of this week.

I don't know how to close this topic

Regards

mike

Hi Mike, there is no need for this topic to be closed.

Edited by elise025, 04 October 2010 - 03:24 PM.