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Possible Spyware Problem


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#1 Zubair4148

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Posted 13 November 2005 - 03:43 AM

Same Problem With Me

//Mode edit: This log split away from this post
http://www.bleepingcomputer.com/forums/ind...opic=34272&st=0


Here Is The Log File

Logfile of HijackThis v1.99.1
Scan saved at 11:37:48 AM, on 11/13/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
D:\WINdows\System32\smss.exe
D:\WINdows\system32\winlogon.exe
D:\WINdows\system32\services.exe
D:\WINdows\system32\lsass.exe
D:\WINdows\system32\svchost.exe
D:\WINdows\System32\svchost.exe
D:\WINdows\Explorer.EXE
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINdows\system32\spoolsv.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\WINdows\system32\rundll32.exe
D:\Program Files\Java\jre1.5.0_05\bin\jusched.exe
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\Program Files\MSN Messenger\MsnMsgr.Exe
D:\Program Files\Yahoo!\Messenger\ypager.exe
D:\Program Files\EmEditor\emedtray.exe
D:\Program Files\Webshots\WebshotsTray.exe
D:\Program Files\BWMeter\BWMeter.exe
D:\Program Files\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\Program Files\BitLord\BitLord.exe
D:\WINdows\System32\svchost.exe
D:\Program Files\Messenger\msmsgs.exe
D:\Documents and Settings\zubair sha\Desktop\hijackthis\HijackThis.exe

R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {0F05AC74-2592-2F82-DD0F-D6353C6D46D5} - D:\WINdows\system32\applx.dll
O2 - BHO: AltaVista Toolbar - {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} - D:\WINDOWS\DOWNLO~1\ALTAVI~1.DLL
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - D:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - D:\PROGRA~1\FLASHGET\jccatch.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: AltaVista Toolbar - {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} - D:\WINDOWS\DOWNLO~1\ALTAVI~1.DLL
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - D:\PROGRA~1\FLASHGET\fgiebar.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - D:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [NeroFilterCheck] D:\WINdows\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\jre1.5.0_05\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [MsnMsgr] "D:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "D:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe
O4 - Startup: Webshots.lnk = D:\Program Files\Webshots\WebshotsTray.exe
O4 - Startup: BWMeter.lnk = D:\Program Files\BWMeter\BWMeter.exe
O4 - Global Startup: EmEditor.lnk = D:\Program Files\EmEditor\emedtray.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = ?
O8 - Extra context menu item: AltaVista Search - file://D:\Program Files\ALTAVISTA Toolbar\Cache\SelectedContextSearch.htm
O8 - Extra context menu item: Customize Menu - file://D:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Download All by FlashGet - D:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - D:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: Fill Forms - file://D:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: Save Forms - file://D:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Translate - file://D:\Program Files\ALTAVISTA Toolbar\Cache\SelectedContextTranslation.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://D:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://D:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://D:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://D:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://D:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://D:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FLASHGET\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FLASHGET\flashget.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} (AltaVista Toolbar) - http://toolbar.altavista.com/static/toolba...ab?r=1090312917
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yahoo.com/...utocomplete.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "D:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - D:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - D:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Please Help

Edited by KoanYorel, 13 November 2005 - 03:50 AM.


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#2 -David-

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Posted 13 November 2005 - 05:51 AM

* Click here to download smitRem.zip.
  • Save the file to your desktop.
  • Unzip smitRem.zip to extract the files it contains.
  • Do not do anything with it yet. You will run the RunThis.bat file later in safe mode.
*Download Cleanup from Here
  • A window will open and choose SAVE, then DESKTOP as the destination.
  • On your Desktop, click on Cleanup40.exe icon.
  • Then, click RUN and place a checkmark beside "I Agree"
  • Then click NEXT followed by START and OK.
  • A window will appear with many choices, keep all the defaults as set when the Slide Bar to the left is set to Standard Quality.
  • Click OK
  • DO NOT RUN IT YET



* Download the trial version of Ewido Security Suite here.
  • Install ewido.
  • During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
  • Launch ewido
  • It will prompt you to update click the OK button and it will go to the main screen
  • On the left side of the main screen click update
  • Click on Start and let it update.
  • DO NOT run a scan yet. You will do that later in safe mode.
* Click here for info on how to boot to safe mode if you don't already know how.


* Now copy these instructions to notepad and save them to your desktop. You will need them to refer to in safe mode.


* Restart your computer into safe mode now. Perform the following steps in safe mode:
si

* Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.


* Run Ewido:
  • Click on scanner
  • Click Complete System Scan and the scan will begin.
  • During the scan it will prompt you to clean files, click OK
  • When the scan is finished, look at the bottom of the screen and click the Save report button.
  • Save the report to your desktop
* Start Ccleaner and click Run Cleaner


* Go to Control Panel > Internet Options. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.


* Next go to Control Panel > Display. Click on the "Desktop" tab then click the "Customize Desktop" button. Click on the "Web" tab. Under "Web Pages" you should see an entry checked called something like "Security info" or similar. If it is there, select that entry and click the "Delete" button. Click OK then Apply and OK.


* Restart back into Windows normally now.


* Run ActiveScan online virus scan here

When the scan is finished, anything that it cannot clean have it delete it. Make a note of the file location of anything that cannot be deleted so you can delete it yourself.
- Save the results from the scan!

Post a new HiJackThis log along with the results from ActiveScan and the ewido scan

#3 Zubair4148

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Posted 19 November 2005 - 01:36 AM

Sorry I Formated My Computer Already,

Thanks For The Advice I Will Save This For Any Future Problems.

I Would Like To Know One Thing,

If You Can Help Me Which Is The Best Antivirus Software Avaliable.

I Was Using Norton 2005 At Time Of This Infection, Afterwards I Am Not Able To Trust Norton Any More, Its On Always And How Did This Possible To Infect Under Its Nose.

#4 -David-

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Posted 19 November 2005 - 08:40 AM

I recommend:

Spyware KillersFirewallsAnti-VirusPop-up StoppersUniversal ToolsGive this a read through:

Enable restore points
Turn ON System Restore.
  • On the Desktop, right-click My Computer.
  • Click Properties.
  • Click the System Restore tab.
  • Un-Check Turn off System Restore.
  • Click Apply
  • ClickOK.
{Update with SP2}
Visit Windows Update and follow the onscreen instructions to download and install SP2.
This is a time consuming process, even with a fast connection. If you use a dial-up connection you should consider getting a FREE copy
directly from Microsoft or get a friend with a fast connection to burn a copy of the upgrade to CD for you.

Update the OS regularly

Set up system to ensure a regular update of the Operating System.

Manually:

Visit Windows Update on a weekly/fortnightly REGULAR basis.

Automatically:
  • On the Desktop, right-click My Computer.
  • Click Properties.
  • Click on Automatic Updates
  • Check the option of choice (I use Automatic (Recommended)). If you use dial-up I would recommend using the
    Notify Me option so that you can download when you can afford the time and bandwidth overheads.
  • Select the Day/Time of choice
  • Click Apply
  • Click OK


Secure your web browser
  • Open Internet Explorer and click on the Tools menu and then click on
    Options.
  • Click onSecurity
  • Click the Internet icon
  • Click onCustom Level.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • Change the Allow paste operations via script to Disable
  • Click on OK
  • Save (if asked).
  • Click on Apply button
  • Click on OK

Alternatively you could use another browser such as
Mozilla Firefox
Opera or
Netscape


Get Some Protection
The following programs are useful in the fight against Malware. Best of all, they're FREE.
Download and install any or all . Be warned though ---- Unless you keep them regularly updated you are living with a false
sense of security.
  • Ad-Aware SE - This is a
    program that scans for and removes known spyware from your machine.
  • Spybot Search &
    Destroy
    -Similar to Ad-Aware but more configurable and incorporates Teatime, a memory resident utility that protects the system
    registry. I recommend use both of these in tandem.
  • Spyware Blaster -
    Prevents the addition of ActiveX Controls on your machines by
    isolating the system registry.
  • IE_Spyad - Uses the inbuilt IE restriction policy to stop your browser
    from opening web pages in a much enhanced list of undesirable addresses.
    Tutorial
A good antiviral program is essential.AVG is one of the better known, and trusted, antivirals.

And Finally.........Lock the door with a Firewall . XP comes with its own simple firewall but I prefer to substitute it with
ZoneAlarm.
Posted Image
Remember, Paranoia is a state of mind.
I mind who watches me.


David




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