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Uncertified Malwarebytes' Anti-Malware warnings keep popping up


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11 replies to this topic

#1 GKOPPMANN

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Posted 25 September 2010 - 05:22 PM

My daughter's Dell laptop is now receiving multiple pop-up warnings titled "Antivirus" saying that I need to remove software and I'm being hacked and my identity is in danger of being stolen. Please help. I've seen several posts on here with various helpful steps, but they all seem to warn that I needed to open my own topic. So here I am. Thank you.

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#2 boopme

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Posted 25 September 2010 - 07:40 PM

These are the standard wranings of a Rogue antispywrae infection.. Let's do these.

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 GKOPPMANN

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Posted 26 September 2010 - 02:50 PM

Thank you for your quick reply. I followed your instructions and here are my log files:

RKill log
This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Administrator on 09/26/2010 at 7:49:05.


Services Stopped:


Processes terminated by Rkill or while it was running:


C:\Documents and Settings\Administrator\Desktop\consult_lexi-p_201009_1\rkill.exe


Rkill completed on 09/26/2010 at 7:49:07.

---------------------------------------------------

SAS Scan Log
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/26/2010 at 08:38 AM

Application Version : 4.43.1000

Core Rules Database Version : 5580
Trace Rules Database Version: 3392

Scan type : Complete Scan
Total Scan Time : 00:37:52

Memory items scanned : 305
Memory threats detected : 0
Registry items scanned : 6224
Registry threats detected : 1
File items scanned : 61629
File threats detected : 80

Trojan.Agent/Gen-MailBot
[qbkwwxrj] C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\APPLICATION DATA\FADIOLQNJ\DBRQDEWSHDW.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\APPLICATION DATA\FADIOLQNJ\DBRQDEWSHDW.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\GNNAXZRUIN.EXE

Adware.Tracking Cookie
a.media.abcfamily.go.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
a.media.community.abcfamily.go.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
a.media.soapnet.go.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
advprotraffic.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
banners.securedataimages.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
cdn-www.pornhub.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
cdn.insights.gravity.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
core.insightexpressai.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
files.youporn.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
galleries.nakednewsanchors.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
googleads.g.doubleclick.net [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
hottraffic.nl [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
ia.media-imdb.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
interclick.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
m1.2mdn.net [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
media.mizunousa.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
media.mtvnservices.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
media.nbcwashington.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
media.resulthost.org [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
media.scanscout.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
media.socialvibe.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
media.tattomedia.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
media.thewb.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
media1.break.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
media1.clubpenguin.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
msnbcmedia.msn.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
naiadsystems.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
secure-uk.imrworldwide.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
secure-us.imrworldwide.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
static.xxxmatch.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
vhss-a.oddcast.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
videos.allelitepass.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
vidii.hardsextube.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
www.crackle.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
www.kinxxx.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
www.naiadsystems.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
www.pornhub.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
www.pornwide.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
www.sexbot.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
www.sexy-bleepes.org [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
www.sexyandfunny.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
www.studentsexparties.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
www.teennick.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
www.xxxmsncam.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
www.ziporn.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
wwwstatic.megaporn.com [ C:\Documents and Settings\Lexi\Application Data\Macromedia\Flash Player\#SharedObjects\X2FFZ3NX ]
C:\Documents and Settings\Lexi\Cookies\lexi@a1.interclick[2].txt
C:\Documents and Settings\Lexi\Cookies\lexi@ad.wsod[2].txt
C:\Documents and Settings\Lexi\Cookies\lexi@adserver.adtechus[1].txt
C:\Documents and Settings\Lexi\Cookies\lexi@apmebf[1].txt
C:\Documents and Settings\Lexi\Cookies\lexi@apmebf[3].txt
C:\Documents and Settings\Lexi\Cookies\lexi@bannerserve.irocketmedia[1].txt
C:\Documents and Settings\Lexi\Cookies\lexi@dc.tremormedia[1].txt
C:\Documents and Settings\Lexi\Cookies\lexi@interclick[1].txt
C:\Documents and Settings\Lexi\Cookies\lexi@invitemedia[1].txt
C:\Documents and Settings\Lexi\Cookies\lexi@media6degrees[1].txt
C:\Documents and Settings\Lexi\Cookies\lexi@pfizer.122.2o7[1].txt
C:\Documents and Settings\Lexi\Cookies\lexi@richmedia.yahoo[1].txt

Trojan.Agent/Gen-Dropper
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\ASD4A.TMP.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\ASD4B.TMP.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\ASD4C.TMP.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\ASD4D.TMP.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\ASD4E.TMP.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\ASD4F.TMP.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\ASD50.TMP.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\ASD51.TMP.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\ASD52.TMP.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\ASD53.TMP.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\ASD54.TMP.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\ASD55.TMP.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\ASD56.TMP.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\ASD57.TMP.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\ASD58.TMP.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\ASD59.TMP.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\ASD5A.TMP.EXE
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\ASD5B.TMP.EXE

Trojan.Agent/Gen-FakeAV
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\EXPAND32XP.DLL

Trojan.Agent/Gen-FraudPack
C:\DOCUMENTS AND SETTINGS\LEXI\LOCAL SETTINGS\TEMP\WMSDK64_32.EXE

----------------------------------------------------------------------

MBAM log
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

9/26/2010 1:07:38 PM
mbam-log-2010-09-26 (13-07-38).txt

Scan type: Quick scan
Objects scanned: 126284
Time elapsed: 7 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 4
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\krbmhnmp (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mgxklnrh (Trojan.FakeAlert.Gen) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\khlmadbn (Trojan.FakeAlert.Gen) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\.exe\shell\open\command\(default) (Hijack.ExeFile) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Lexi\Desktop\nudetube.com.lnk (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Lexi\Desktop\pornotube.com.lnk (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Lexi\Desktop\youporn.com.lnk (Rogue.Link) -> Quarantined and deleted successfully.

------------------------------------------------------------------------------

The laptop seems to be running much better, but I still cannot connect to a wireless network. Windows diagnostic says it may be a firewall issue, but I'm using Windows Firewall and it is showing that it's on. I am not able to turn it off though.

Thank you for your help so far.

#4 boopme

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Posted 26 September 2010 - 02:58 PM

Hello, can you update MBAM??

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 GKOPPMANN

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Posted 26 September 2010 - 09:05 PM

Ok, I got back online with this laptop. There was a proxy setting in Internet Explorer options that was keeping me from getting online.

Here is the updated MBAM log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4700

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

9/26/2010 7:50:59 PM
mbam-log-2010-09-26 (19-50-59).txt

Scan type: Quick scan
Objects scanned: 147609
Time elapsed: 8 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 4
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\SolutionAV (Rogue.AntivirSolutionPro) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\wnxmal (Rogue.SecuritySuite) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\AnVi (Rogue.AnVi) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\qbkwwxrj (Trojan.FakeAlert.Gen) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\wmsdk64_32.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\24d1ca9a-a864-4f7b-86fe-495eb56529d8 (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\7bde84a2-f58f-46ec-9eac-f1f90fead080 (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\AnVi (Rogue.AntiVirus) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Lexi\Local Settings\Temp\41.tmp (Trojan.Agent.Gen) -> Quarantined and deleted successfully.
C:\Documents and Settings\Lexi\Desktop\spam001.exe (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Lexi\Desktop\spam003.exe (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Lexi\Desktop\troj000.exe (Malware.Trave) -> Quarantined and deleted successfully.


The porn icons on the desktop are gone now too. How can I be sure my computer is clean?

#6 boopme

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Posted 26 September 2010 - 09:26 PM

Hello, this was real good. We will run an Online and rootkit scan to be sure. Also MailBot is a backdoor infection,
This allows hackers to remotely control your computer, steal critical system information and download and execute files.

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.


ESET Online
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the ESET Online Scanner button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Export to text file... to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Eset Smart Installer icon on your desktop.
  • Check the "YES, I accept the Terms of Use"
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push "List of found threats"
  • Push "Export to text file", and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the "<<Back" button.
  • Push Finish
In your next reply, please include the following:
  • Eset Scan Log


NOTE: In some instances if no malware is found there will be no log produced.


Rootkit Scan:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 GKOPPMANN

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Posted 26 September 2010 - 10:55 PM

Thank you for the advice about changing her passwords. We will make sure to do that.

The ESET scan found yet more stuff --- here is that log file:
C:\Documents and Settings\Lexi\Application Data\Sun\Java\Deployment\cache\6.0\15\3253470f-27a05c57 multiple threats deleted - quarantined
C:\Documents and Settings\Lexi\Local Settings\Temp\jar_cache34715.tmp a variant of Java/TrojanDownloader.Agent.NAN trojan deleted - quarantined
C:\Documents and Settings\Lexi\Local Settings\Temp\jar_cache56637.tmp a variant of Java/TrojanDownloader.Agent.NAN trojan deleted - quarantined
C:\Documents and Settings\Lexi\Local Settings\Temp\jar_cache60171.tmp probably a variant of Win32/Agent.LMMBFXF trojan cleaned by deleting - quarantined
C:\Documents and Settings\Lexi\Local Settings\Temp\jar_cache60172.tmp multiple threats deleted - quarantined
C:\Documents and Settings\Lexi\Local Settings\Temp\JKqytKOpVn.exe a variant of Win32/Cimag.DF trojan cleaned by deleting - quarantined
C:\RECYCLER\S-1-5-21-1815552593-1364128596-2598515000-1006\Dc7.exe a variant of Win32/Kryptik.GEC trojan cleaned by deleting - quarantined
C:\WINDOWS\ogoruxilexexe.dll a variant of Win32/Cimag.CK trojan cleaned by deleting (after the next restart) - quarantined
C:\WINDOWS\supsbdht.dll a variant of Win32/Cimag.DF trojan cleaned by deleting (after the next restart) - quarantined

----------------------------------------------------

And here is RootRepeal log:
ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2010/09/26 21:39
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: Fs_Rec.SYS
Image Path: C:\WINDOWS\System32\Drivers\Fs_Rec.SYS
Address: 0xF7A7C000 Size: 7936 File Visible: - Signed: -
Status: Hidden from the Windows API!

Name: hnrl.sys
Image Path: hnrl.sys
Address: 0xF7544000 Size: 54016 File Visible: No Signed: -
Status: -

Name: mrxdav.sys
Image Path: C:\WINDOWS\system32\DRIVERS\mrxdav.sys
Address: 0xF5F36000 Size: 180608 File Visible: - Signed: -
Status: Hidden from the Windows API!

Name: mrxsmb.sys
Image Path: C:\WINDOWS\system32\DRIVERS\mrxsmb.sys
Address: 0xF66D3000 Size: 455680 File Visible: - Signed: -
Status: Hidden from the Windows API!

Name: Mup.sys
Image Path: Mup.sys
Address: 0xF71A7000 Size: 105344 File Visible: - Signed: -
Status: Hidden from the Windows API!

Name: Ntfs.sys
Image Path: Ntfs.sys
Address: 0xF71EE000 Size: 574976 File Visible: - Signed: -
Status: Hidden from the Windows API!

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xF5229000 Size: 49152 File Visible: No Signed: -
Status: -

Name: tcpip.sys
Image Path: C:\WINDOWS\system32\DRIVERS\tcpip.sys
Address: 0xF691C000 Size: 361600 File Visible: - Signed: -
Status: Hidden from the Windows API!

==EOF==

So-- what's next ?

#8 boopme

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Posted 27 September 2010 - 11:34 PM

OK, this was good no rootkit. Do these so I think we can mop up.
Let's check what version of JAVA is running?
Go into Control Panel>Add Remove Programs. Be sure the 'Show Updates' box is checked. Go down the list and tell me what Java applications are installed and their version. (Highlight the program to see this).


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
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#9 GKOPPMANN

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Posted 29 September 2010 - 11:16 PM

The only Java application I'm showing is "Java™ 6 Update 5", version 1.6.0.50.

And here's the latest MBAM quick scan log --- looks promising !!

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4720

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

9/29/2010 10:07:15 PM
mbam-log-2010-09-29 (22-07-15).txt

Scan type: Quick scan
Objects scanned: 148774
Time elapsed: 9 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 boopme

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Posted 30 September 2010 - 12:01 AM

Hi, so everthing else is OK now??

Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Drive-by Trojan preying on out-of-date Java installations
Ghosts of Java Haunt Users
Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "JDK 6 Update 21 (JDK or JRE)".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "I agree to the Java SE...License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u21-windows-i586-s.exe to install the newest version.
  • If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.
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#11 GKOPPMANN

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Posted 01 October 2010 - 07:39 AM

Java is now updated and I've rebooted a few times. I've also updated and done a full scan with the McAfee software. All clean.

Thank you very much for your help !!!

#12 boopme

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Posted 01 October 2010 - 10:18 AM

Excellent,glad to hear it. If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:You're welcome!!
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