Thank you so much for replying to my message. I did read the article but I do not think this is the culprit for several reasons:
1. I have not seen any of these names associated with my problem before. Although this infection did prevent me from downloading and or running my McAfee program and Microsoft Security Essentials, I was successful at running a scan with a Mozilla product and I did see some results which I believe were true and not hoaxes. There were about six other problems which were low level threats called adware and one of them in particular, words of life, I recognized as something I had experienced myself recently and didn't know what it was exactly when I was redirected there. I had dismissed that.
2. There was a medium level threat identified by Mozilla which was exactly labeled as
I was careful to write that down before deleting the Mozilla tool. It seems like the infection behaved less aggressively when any security product was completely removed. So, that's why I got rid of that. I needed to search the web for info and I was afraid my browser would get stolen again.
3. The article you directed me to said the browser was hijacked which was not exactly my experience. I believe my browser was completely uninstalled for various reasons:
a. The first message I got always said access was denied, no permission to access
b. The second message inquired if I wanted to remove the icon from the screen since the program had been uninstalled
c. The program no longer appeared anywhere on the list of programs in the control panel.
d. Anytime I tried to access a security progam or firewall program on the web, it would take my browser (exception:Mozilla)
It took Explorer, Google Chrome, and Firefox multiple times for each one.
e. I think it was really gone because I could download and install Explorer which Explorer will not let you do if you have any
copy of Explorer. I had to save my second copy as a file which I did.
I used the information from the Mozilla scan to learn more about my problem and my search brought me here. Pretty much everything I read about AntiVirus2008 agrees with what I am calling AntiVirus 2010 which is what my receipt said. I paid for it just to get my computer back because I did not know how to do so otherwise and I was well aware that this was some kind of scam because words were misspelled in the conversation boxes ("imadiately"). I was also pretty aware that my computer was already infected.
The difference between Antivirus2010 and the '08 was the scan id appearance of the product screen- slightly different layout and mine is green not blue. I also never got the blue screen of death whatever that was. I got a black screen with red letters and the only way out was an order form.
I did successfully get my money refunded after sending them a very short and to the point email with those "prosecuted to the full extent of the law" words.
Immediately after receiving the refund my computer has developed the problem of rebooting after shutting down. I have to disconnect my computer from the wireless network, wait at least 30 minutes, shut it down, wait until it reboots and then turn the power off and it will stay off for awhile.
Last night, I unplugged the ac cord to see if it came on at night. The battery had a full charge. When I turned it on this morning, The battery was about 2 1/2 hours low. Hmmmm. The computer program is also behaving differently. I will only get the warning popups when the computer is not connected to the Internet. They do NOT happen when I am online at all! Whew...that was just too annoying. When I pass the mouse over their attractive fake security shield the message is no longer "full active" but has now been altered to "protection is not full active [You need check your PC!, Protection is not active, Internet protection is disabled, Application"
I also was able to download Microsoft Security Essentials and it did start to scan but it was interrupted and could not be restarted but I did not lose my browser. Also, I was able to turn on Microsoft Defender firewall and I do believe it is still on as I have not received an warning about that. I have found warnings on my screen and in the control panel which I believe are real about needing a virus protection program. I do not think Essentials is working.
I hope this is helpful. Let me know what I should do next!