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Dell XPS Laptop Freezing, and performing poorly!


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#1 cap2587

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Posted 25 September 2010 - 08:03 AM

I have a Dell XPS Laptop that is running Vista 64 bit. The trouble started just after I tried to install software for a high tech calculator. The calculator never worked properly with the software installed. After this the computer started to perform poorly. It would freeze during browsing, not respond and It also gets halfway through a disk defrag and stops completely. I am doing a checkdisk as we speak and it is taking about 16hrs which I am sure is sign of trouble. I did choose the option to attempt to repair bad sectors. Should I abort the check disk scan? Does all these symptoms point to a hardware or software problem. I am so tempted to install W7 as I am not a big fan of Windows Vista. What are your thoughts? Thanks

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#2 Broni

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Posted 25 September 2010 - 11:27 AM

Did you try system restore to before installing that program?

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#3 cap2587

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Posted 25 September 2010 - 11:45 AM

I tried everything and it is still having issues. The screen locks up often and won't let me do anything. Sometimes ctr, alt, del won't even get me to task manager. I stopped the Check disk in stage 5 as it was stuck for hrs at 34%. Is this a by product of Vista or could it be faulty RAM or H.D? Thanks

#4 Broni

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Posted 25 September 2010 - 11:57 AM

Vista, or any Windows version for that matter has nothing to do with your problems.

Was system restore successful?
I mean, did it execute without any errors?

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#5 cap2587

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Posted 25 September 2010 - 12:07 PM

I did restore back to just prior to installing the Calculator Software, but it just wasn't right. I couldn't finish a defrag or a malwarebytes scan and it would freeze up. I then tried another restore that was even further back than that, but still negative results. The main issue I am having right now is the screen locking up and freezing and different times. Could this be a hardware issue. If so, wouldn't I have seen other symptoms prior to installing the calculator software. Appreciate your input.

#6 Broni

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Posted 25 September 2010 - 12:11 PM

Could this be a hardware issue

Possibly.

See, if same thing happens in Safe Mode.

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#7 cap2587

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Posted 26 September 2010 - 05:41 AM

I went ahead and did a custom install to W7 Home premium. I have been planning on doing this for some time and the latest problems led me to make this change. I will give you and update once I have used the laptop with W7 for a few days. Thanks

#8 Broni

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Posted 26 September 2010 - 10:11 AM

Very well....
Thanks for posting back :huh:

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