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MS Update


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4 replies to this topic

#1 wldnpb

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Posted 25 September 2010 - 07:43 AM

says it cant load file KB2229593 also preventing MS Essentials from updating throwing error code 0x80072efd was told to uninstall AVG free version antivirus, and now I cant reinstall..... when trying to go through MS support to fix "all" links are blocked with unable to connect to the internet (obviously I am here so that is not true) MS sent me TDSSKiller on a zip file, ran it it found 1 bad file and said it cured it.... still no update.... any ideas

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#2 hamluis

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Posted 25 September 2010 - 08:07 AM

Unless I am misinterpreting...Security Essentials and AVG are both AV products.

Running two AV products on a system...has been known to lead to problems and is not recommended by anyone that I know of.

You say that Microsoft sent you a file? That doesn't sound right at all, I've not known MS to "send" anyone anything.

From what I believe...TDSSKiller is not something that should be utilized, except under the direction of someone with a certified background in dealing with malware...and it's a Kaspersky product.

It seems that some details are missing here, IMO.

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#3 Maurice Naggar

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Posted 25 September 2010 - 09:35 AM

To wldnpb,

Do provide more detail on your pc. When was the last time that MS updates was successful? How much physical RAM is on this system?
You noted that you went thru MS Support. Can you re-confirm that ? it was by email exchange? after you had a support ticket....
I hope they only said "to disable temporarily" your antivirus, and not to actually un-install --- unless you had more than 1 installed and Active antivirus app.

Take a look at this article at MS You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates

Edited by Maurice Naggar, 25 September 2010 - 09:37 AM.

~Maurice Naggar
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#4 dc3

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Posted 25 September 2010 - 11:55 AM

Do you have SP3 installed?

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#5 DavisMcCarn

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Posted 25 September 2010 - 03:35 PM

AVGRemover will clean up the rest of the AVG files and registry entries so you can reinstall; but, don't if you are using MS's: http://www.avg.com/us-en/download-tools
Dial-A-Fix is a compendium of scripts derived from scouring TechNet and has a tool to fix Windows Update: http://wiki.lunarsoft.net/wiki/Dial-a-fix
I have yet to have TDSSKiller render a system unbootable; but, it gets updated regularly and you might want to run the latest version: http://support.kaspersky.com/viruses/solutions?qid=208280684

It is important that you first be confident that your system is clean before installing any new software or those Windows Updates. Try the latest TDSSKiller, then use Dial_A_Fix, then try updating MS (Security?) Essentials, followed by a full scan. If it won't update, post back the error code.
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