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alureon.h found with malicious software removal tool


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6 replies to this topic

#1 blueish2

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Posted 24 September 2010 - 07:10 PM

i've already posted the dds.scr log in the log forum. but today, windows update ran and the malicious software removal tool has found alureon.h in the win32 directory. i don't know whether to go ahead and have Microsoft remove it or just wait for a reply in the log forum. it's been 3 days and i've had 92 views but no reply with instructions for help. i cannot see how to edit my original post to include the alureon information, so i have this MS malicious software removal app sitting in the corner of my screen because i don't want to do anything that will hurt the machine any further. could someone please reply and give me some input?

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#2 Orange Blossom

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Posted 24 September 2010 - 11:29 PM

Hello,

View count includes everyone that looks at the topic: yourself, guests, folks looking for a solution, and others.

I know how frustrating it is when your computer isn't working properly. Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have well over 300 unanswered topics, the oldest dated Sept. 16, 2010 at 5:49 am Eastern Daylight Savings time in the U.S.A. Your log topic is dated Sept. 21, 2010 at 7:31 p.m. using the same time zone.

Our volunteer MRT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

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#3 blueish2

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Posted 25 September 2010 - 06:26 AM

i know that it takes a while to get a response. i just need a quick answer about this malicious software removal tool. do i let it try to remove alureon.h or do i close it and wait for your helpers to respond?

#4 Elise

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Posted 25 September 2010 - 09:17 AM

Hi blueish2, I recommend not to let the MRT remove Alureon. This is an advanced rootkit and if the Malicious Software Removal Tool attempts to remove this, this can possibly cause serious problems on your computer, like it not being able to boot successfully.

regards, Elise


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#5 blueish2

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Posted 25 September 2010 - 09:34 AM

hello elise!

Thank you SO much for the response. i've closed the window and will shut down the machine. i never meant to rush anyone, just needed a quick input on this latest development. i appreciate you taking the time to answer me.

regards!

#6 blueish2

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Posted 25 September 2010 - 03:10 PM

i have another question if someone could answer it. if i have a rootkill virus and i'm backing up my data files to a flash drive, can these files infect another computer? i'm backing up music, video, email, pictures, excel and word files. i just want to make sure nothing can carry a virus.

#7 Elise

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Posted 25 September 2010 - 03:30 PM

That is impossible to answer without having a closer look. It totally depends on what kind of infection you are facing.

regards, Elise


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