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Multiple Infections!


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#1 FFantasy1985

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Posted 24 September 2010 - 12:38 PM

Okay well I am used to fixing computers and keeping them clean. My family brings me their computers when something is wrong, and I usually don't have a problem figuring it out and fixing it. However this time I am at a loss. So I figured I would ask if anyone has any thoughts on if I can do anything or if I should just tell my brother in law to start from scratch because I can't do a thing.

Well I am pretty sure from starting his computer that he has at least three malware infections. Antivirus Security Centre 2010, Internet Security 2010, and Microsoft Security Essentials Alert (the fake one).

Well I was working on the computer last night, trying to run rkill (which didnt' work), and then all of a sudden it crashed, not sure if trying to run rkill caused it or not. But I tried to restart it and when I did the only thing that comes up is the background, and the Microsoft Security Essentials window. I can't get anything else to come up. I can't even shut the computer down properly.

In addition to that I can't run in safe mode, I tried and then what it did was start. Where you see all the file names and then the make a list and you think it's about to kick over the safe mode, but it just gets stuck.

I told my brother in law I would ask around but I'm pretty sure there isn't anything I can do. If anyone has any thoughts or just wants to agree with me, please let me know.

Thanks!

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#2 boopme

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Posted 24 September 2010 - 10:13 PM

Hello it would be very handy to know the operating system.
Let us see if we can get Safe mode to run.

Please download and run SafeBootKeyRepair.exe.

Once it has completed, please try booting into Safe Mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 FFantasy1985

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Posted 25 September 2010 - 12:11 PM

The problem is I can't do that. I can't download anything, I also can't download it to another computer and then transfer it over. The computer won't do anything. It boots only in regular mode but that's it. One of the malware pops up and the walpaper. The computer won't even run a CD, USB, External harddrive. Nothing, it's Window XP by the way, and I actually told him I didn't think I could do anything. Because if it involves having to download/run anything, I can't do it. He let it get so bad that now, I think there is too much on there to do anything.

#4 boopme

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Posted 25 September 2010 - 02:50 PM

Can you get in to safe mode with command prompt?
See if you can, type C:\windows\system32\restore\rstrui.exe in to the command prompt and press return.

If so, select Safe Mode with Networking.

>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



DEFOGGER
Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.

Do not re-enable these drivers until otherwise instructed.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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