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How long till my post gets looked at?


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#1 Delboy24

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Posted 24 September 2010 - 11:37 AM

How long does it normally take to get a review on your post - a mod has merged my post with some additional data, but no sign of support.

What is the current waiting time?

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#2 Orange Blossom

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Posted 24 September 2010 - 11:48 AM

Hello,

It's impossible to say exactly when; there are far too many variables involved.

I know how frustrating it is when your computer isn't working properly. Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have over 300 unanswered topics, the oldest dated Sept. 16, 2010 at 5:49 am Eastern Daylight Savings time in the U.S.A. Your log topic is dated Sept. 22, 2010 at 4:02 a.m. using the same time zone.

Our volunteer MRT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

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