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Event Logs


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13 replies to this topic

#1 Vaine

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Posted 24 September 2010 - 01:49 AM

Been snooping through event logs because my pc randomly freezes.

I have the asus striker II extreme mobo

Intel Core2 Quad Q9400

Well Im getting stupid kernel errors. I want them fixed. Running windows 7 Ultimate with all updates.

Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 9/23/2010 10:50:48 PM
Event ID: 35
Task Category: (2)
Level: Error
Keywords:
User: SYSTEM
Computer: Vaine-PC
Description:
Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
<EventID>35</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2010-09-24T02:50:48.657200000Z" />
<EventRecordID>38790</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="60" />
<Channel>System</Channel>
<Computer>Vaine-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Group">0</Data>
<Data Name="Number">0</Data>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 9/23/2010 10:50:48 PM
Event ID: 35
Task Category: (2)
Level: Error
Keywords:
User: SYSTEM
Computer: Vaine-PC
Description:
Performance power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
<EventID>35</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2010-09-24T02:50:48.657200000Z" />
<EventRecordID>38792</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="60" />
<Channel>System</Channel>
<Computer>Vaine-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Group">0</Data>
<Data Name="Number">1</Data>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 9/23/2010 10:50:48 PM
Event ID: 35
Task Category: (2)
Level: Error
Keywords:
User: SYSTEM
Computer: Vaine-PC
Description:
Performance power management features on processor 3 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
<EventID>35</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2010-09-24T02:50:48.672800000Z" />
<EventRecordID>38794</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="60" />
<Channel>System</Channel>
<Computer>Vaine-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Group">0</Data>
<Data Name="Number">3</Data>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 9/23/2010 10:50:48 PM
Event ID: 35
Task Category: (2)
Level: Error
Keywords:
User: SYSTEM
Computer: Vaine-PC
Description:
Performance power management features on processor 2 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
<EventID>35</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2010-09-24T02:50:48.672800000Z" />
<EventRecordID>38796</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="60" />
<Channel>System</Channel>
<Computer>Vaine-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Group">0</Data>
<Data Name="Number">2</Data>
</EventData>
</Event>

I dont know how to fix this...its driving me nuts..please help...

oh and speedstep is enabled via bios, i have the latest version of that too.

Edited by Vaine, 24 September 2010 - 01:54 AM.


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#2 cryptodan

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Posted 24 September 2010 - 05:22 AM

Disable Speedstep, and see if the issues go away. If it does, then you need to update your chipset drivers or keep speedstep disabled.

#3 Vaine

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Posted 24 September 2010 - 11:07 AM

Alright, where would the chipset drivers be?

#4 dc3

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Posted 24 September 2010 - 11:16 AM

There should have been a CD that came with the motherboard which contains the chipset drivers. Do you have that?

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#5 cryptodan

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Posted 24 September 2010 - 11:19 AM

Do you know what kind of motherboard do you have if so can you provide the model number?

#6 dc3

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Posted 24 September 2010 - 11:27 AM

Do you know what kind of motherboard do you have if so can you provide the model number?


They have listed it in the first post.

I have the asus striker II extreme mobo

Vaine,

Is your copy of Windows 7 the 32-bit or the 64-bit?

If it is the 64-bit you can download the chipset drivers here.

Edited by dc3, 24 September 2010 - 11:27 AM.

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#7 cryptodan

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Posted 24 September 2010 - 11:40 AM

Windows 7 64bit Drivers

Windows 7 32bit Drivers

Try those and see if you see an improvement. They are more recent then what Asus Provides.

Take a look at the previous post by DC3, and you may want to update/flash your BIOS per this:

Version 1301

Description Striker II Extreme BIOS 1301
Support new CPUs. Please refer to our website:http://support.asus.com/cpusupport/cpusupport.aspx?SLanguage=en-us
Note: Please use either AWDFLASH or AsusUpdate version 7.14.01 to upgrade BIOS when your currentlyl installed BIOS is prior to version 0402. You could use EZflash to upgrade BIOS from version 0508.
File Size 762.88 (KBytes) 2009/09/24 update



#8 Vaine

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Posted 26 September 2010 - 10:27 PM

The disc wouldnt work because its meant for windows vista/ xp. Im running Win 7 x64. I already have the latest bios, I disabled speedstep.

The mobo is Asus Striker II Extreme, that is the model number. Its on the motherboard section under support>motherboards.

I am downloading the driver that was provided. All I know was today I went to work, 7 hour shift, and I have Avast! so its weekly scan and my screen wouldnt get out of idle, so I assume it froze.

I also have Geforce 8400 gs graphics card. When I play some online MMo's sometimes my game goes black and I have to restart it. Windows says my graphics driver crashed and has been recovered successfully, and drivers for that as well?

Driver succeeded for the Nforce, my internet connects a lot faster, and is faster now! It installed the ethernet drivers, and Storage drivers

Oh, my bios is Revision 1402

Edited by Vaine, 26 September 2010 - 10:46 PM.


#9 cryptodan

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Posted 29 September 2010 - 02:07 AM

Update the drivers for your video card, and what MMO's are we talking about?

#10 dc3

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Posted 29 September 2010 - 09:28 AM

Have you taken some canned air and blown out the interior of the computer, especially the heat sink and fans on the graphics card and CPU?

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#11 Vaine

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Posted 29 September 2010 - 01:50 PM

Yes, everything is BRAND New, not even 2 months old. I built this system myself. I blow it out with a light air compressor once a month. It is liquid cooled.

I play Dungeon and Dragons Online, PerfectWorld, WoW, SecondLife, Starcraft 2

I installed the drivers for the gpu, no errors. It didnt even ask to remove previous versions like it always did. Maybe windows 7 updates it and it messed it up

Edited by Vaine, 29 September 2010 - 02:05 PM.


#12 cryptodan

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Posted 29 September 2010 - 03:35 PM

A compressor can contain air, so you could have shorted out a component using a compressor.

You may need to return the processor. As it could be faulty.

#13 Vaine

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Posted 29 September 2010 - 08:59 PM

Well, I stil have speedstep disabled, should I reinable it? I havent had any freezes since it was turned off, and i did the nforce update

#14 cryptodan

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Posted 29 September 2010 - 09:44 PM

Wait and see in a couple of days.




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