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Unable to remove Trojan Horse Adload_r.AKC


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#1 enargentina

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Posted 23 September 2010 - 03:23 PM

For some time now AVG (version 9.0) has been detecting and removing viruses, but I more recently my laptop has acquired the above Trojan Horse. AVG detects it but I am unable to remove it as it says the infected files are inaccessible. The main Problems we have been having are being re-directed to other sites when trying to go to results of Google searches and also new windows being launched to random websites when already online. However, I believe that other symptoms now include being unable to view Adobe Acrobat files and images not being displayed (e.g. adverts).

I have run Malwarebytes Antimalware and Trend Micro's Housecall but neither picked up the Trojan Horse let alone were able to remove it. I have a HijackThis file if this would be useful to you.

I would appreciate any help you are able to give me as I feel the Trojan Horse is eating away at my laptop and I need to act before it is too late. Many thanks in advance.

Edited by Pandy, 23 September 2010 - 04:13 PM.
Moved from malware removal logs as no logs are included and prep guide not followed ~Pandy


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#2 Pandy

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Posted 23 September 2010 - 04:14 PM

Hello,

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

Do not anticipate trouble, or worry about what may never happen. Keep in the sunlight.

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