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Cannot run Hijackthis, Malwarebytes, S&D, computer screwed

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2 replies to this topic

#1 ChanmanZ


  • Members
  • 1 posts
  • Local time:07:03 AM

Posted 23 September 2010 - 01:32 PM

Windows XP sp3.

I got some stupid malware infection. I have no idea how it got in, because I'm usually very careful about what I run. Before I was getting fake antivirus messages, but I managed to remove them by using instructions I found here on BleepingComputer. However, I know I am still infected, because I cannot run any of these programs:

- Hijackthis
- Spybot S&D
- MalwareBytes
- RootkitRevealer
- SuperAntiSpyware
- TrendMicro online scan
(these programs run, but are quickly killed by the malware after a scan is started)
- Windows update (runs, but the update never actually stays, I consistently get the yellow shield with the ! on it, even though Windows Update says it has installed)

In addition, I used to be able to run taskkill to stop processes, but now I cannot:

C:\>taskkill /IM iexplore.exe /F
ERROR: Logon failure: unknown user name or bad password.

I followed the instructions on this forum and ran dds and gmer, and here are the logs. However, I know something is very wrong because dds is reporting no running processes!

After I ran Gmer, it reported two rootkits:

Service C:\WINDOWS\system32\svchost.exe (*** hidden *** ) [AUTO] pwngtshr
Service C:\WINDOWS\Microsoft.NET\Framework\v3.0\WPF\PresentationFontCache.exe (PresentationFontCache.exe/Microsoft Corporation) [MANUAL] FontCache3.0.0.0

So, I deleted the registry keys for the FontCache3.0.0.0 service. I had a lot of trouble removing pwngtshr (I am sure this was a trojan/malware, because it was so hard to remove). The registry keys had modified permissions making them difficult to delete but I was able to use regedit to clear the permissions and delete the key.

Even after these service deletions I am still seeing the problem.


DDS (Ver_10-03-17.01) - NTFSx86
Run by J at 10:34:26.62 on Thu 09/23/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_11
FW: ZoneAlarm Pro Firewall *disabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyServer = socks=localhost:8080
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~3\office14\URLREDIR.DLL
BHO: IEHlprObj Class: {ce7c3cf0-4b15-11d1-abed-709549c10000} - c:\gores\IEHelper.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: TwebstBHO Class: {f533e300-85e2-46fa-9cd9-5358bf11ee42} - c:\pl\twebstredist_2.0.0.0\TwebstBHO.dll
uRun: [AtiTrayTools] "c:\program files\radeon omega drivers\v4.8.442\ati tray tools\atitray.exe"
uRun: [Simp] c:\program files\secway\simplite-msn 2.2\SimpLite-MSN.exe
uRun: [MsnMsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [UnlockerAssistant] "c:\program files\unlocker\UnlockerAssistant .exe"
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [IMEKRMIG6.1] c:\windows\ime\imkr6_1\IMEKRMIG.EXE
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [Sabre Site Services] c:\sabre\apps\ats\SSSClnt.EXE
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
dRun: [Sabre Site Services] c:\sabre\apps\ats\SSSClnt.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\commcl~1.lnk - c:\program files\intouch health\sharedcomm\CommClient.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\daemon.lnk - c:\program files\intouch health\Daemon.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ithupd~1.lnk - c:\program files\intouch health\ITH Updater.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\multim~1.lnk - c:\program files\mmtaskbar\MultiMon.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\vpncli~1.lnk - c:\windows\installer\{f3c1de9e-5e16-4ba9-b854-7b53a45e3579}\Icon3E5562ED7.ico
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~3\office14\ONBttnIE.dll/105
IE: QQ - c:\program files\tencent\qqintl\bin\AddEmotion.htm
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49}
IE: {CF819DA3-9882-4944-ADF5-6EF17ECF3C6E} - "c:\program files\fiddler2\Fiddler.exe"
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {C7B3DF1E-6EFC-41E8-9DA7-EBC1F973832D} - {F5FC01C8-9039-45E1-8AB2-7D04D4D72197} - c:\progra~1\httpan~1\IEHTTP~1.DLL
Trusted Zone: aeuniversity.com
Trusted Zone: agentnet.com
Trusted Zone: amadeus.com
Trusted Zone: amadeus.net
Trusted Zone: amadeuscruise.com
Trusted Zone: amadeuslink.com
Trusted Zone: amadeusproprinter.com
Trusted Zone: amadeusproweb.com
Trusted Zone: amadeusvista.com
Trusted Zone: gotoassist.com
Trusted Zone: intuit.com
Trusted Zone: intuit.com\ttlc
Trusted Zone: turbotax.com
Trusted Zone: vacationlink.com
Trusted Zone: worldspan.com
Trusted Zone: wspan.com
DPF: ActiveGS.cab - hxxp://virtualapple.org/activegs.cab
DPF: {0CA54D3F-CEAE-48AF-9A2B-31909CB9515D} - hxxps://site.cmbchina.com/download/CMBEdit.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {1C960AA3-FAEE-11D0-9262-00A0243D2412} - hxxp://www.tegosoft.com/ActiveX/TegoLoad.cab
DPF: {36299202-09EF-4ABF-ADB9-47C599DBE778} - hxxp://www.llamas.net/~chanman/myactivex.cab
DPF: {36299202-09EF-4ABF-ADB9-47C599DBE781} - hxxp://localhost:3000/myactivex.cab
DPF: {3DC2E31C-371A-4BD3-9A27-CDF57CE604CF} - hxxp://download.microsoft.com/download/7/1/D/71D9F11F-0C02-4707-9D60-D56EA8951020/pmupd806.exe
DPF: {4CCA4E80-9259-11D9-AC6E-444553544200} - hxxp://h30155.www3.hp.com/ediags/dd/install/HPInstallMgr_v01_6.cab
DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1164173027984
DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} - hxxp://www.adoramapix.com/Components/ImageUploader4.cab
DPF: {748FEF73-28D1-4889-A582-E5F8F526CDD1} - hxxp://zhangxh.net/activex/vb/vbActiveX.CAB
DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} - hxxps://transfers.ds.microsoft.com/FTM/TransferSource/grTransferCtrl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {9732FB42-C321-11D1-836F-00A0C993F125} - hxxp://www.pcpitstop.com/mhLbl.cab
DPF: {99C7B1B6-C556-4BA2-BBF6-4E19394A260B} - hxxp://support.ciswired.com/rnt/rnw/client_files/RNTProcMan.cab
DPF: {AA299E98-6FB5-409F-99D3-D30D749F4864} - hxxps://home.intouchreports.com/inc/kaxRemote.dll
DPF: {B78374A4-1E1D-41EA-9017-834EAE87B22C} - hxxp://www.llamas.net/~chanman/ActiveXAutomation.cab
DPF: {CAFEEFAC-0013-0001-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/1.3.1/jinstall-131_01-win.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
DPF: {EFFDEEEC-F9E1-4461-91D2-DAEB8CC595F1} - hxxp://
DPF: {F2A84794-EE6D-447B-8C21-3BA1DC77C5B4} - file:///X:/Engineering/Processes/Build%20Environment/Platform%20SDK/controls/sdkinst.cab
DPF: {F96020DD-C373-44A0-82B6-064EF0AEEAE3} - hxxp://certificates.amadeusvista.com/sgwadmin/RegSiteTools.cab
Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\intuit\quickbooks 2009\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Handler: qvp - {4BA78E3D-CA25-4BFF-B8F0-8A3359E4B520} - c:\progra~1\qlikview\qvprot~1\Qvp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: AtiExtEvent - Ati2evxx.dll
Notify: PCANotify - PCANotify.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
mASetup: {7131CEA5-84E0-4B77-B557-01704D82FE8F} - c:\windows\system32\msiexec.exe /qn /fpu {70DF3951-7A3C-4D2D-A65C-48D2F6A7DE3D}

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\j\applic~1\mozilla\firefox\profiles\fvdhnr4p.default\
FF - plugin: c:\documents and settings\j\application data\mozilla\firefox\profiles\fvdhnr4p.default\extensions\{9eb34849-81d3-4841-939d-666d522b889a}\plugins\npSlingPlayer.dll
FF - plugin: c:\progra~1\micros~3\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~3\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\mozilla firefox\plugins\npActiveGS.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npatgpc.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npOGAPlugin.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.lu", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nu", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nz", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--p1ai", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbayh7gpa", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.tel", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");

============= SERVICES / DRIVERS ===============

============== File Associations ===============

txtfile=c:\windows\notepad.exe %1

=============== Created Last 30 ================

2010-09-23 17:26:45 34560 ----a-w- c:\windows\system32\drivers\Normandy.sys
2010-09-23 16:18:58 227840 ----a-w- c:\windows\system32\wbem\SET11.tmp
2010-09-23 16:18:58 227840 ------w- c:\windows\system32\wbem\SET8E.tmp
2010-09-23 16:18:58 227840 ------w- c:\windows\system32\wbem\SET1A.tmp
2010-09-23 04:38:48 189520 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2010-09-23 04:38:48 0 d-----w- c:\documents and settings\j\log
2010-09-23 04:19:20 0 d-----w- c:\docume~1\j\applic~1\SUPERAntiSpyware.com
2010-09-23 04:19:20 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-09-23 04:19:15 0 d-----w- c:\program files\SUPERAntiSpyware
2010-09-23 03:51:45 39346 ----a-w- c:\windows\system32\sys32x
2010-09-23 03:51:38 91991 ----a-w- c:\windows\system32\sys32
2010-09-23 03:31:32 0 d-----w- c:\program files\Spybot - Search & Destroy
2010-09-23 02:42:08 0 ----a-w- c:\windows\system32\GJ
2010-09-23 02:33:40 0 ----a-w- c:\windows\system32\DMZC
2010-09-23 01:28:39 1221008 ----a-w- c:\windows\system32\zpeng25.dll
2010-09-23 01:28:39 0 d-----w- c:\program files\Zone Labs
2010-09-23 01:28:38 352606 ----a-w- c:\windows\system32\vsconfig.xml
2010-09-23 00:38:48 0 d-sha-r- C:\cmdcons
2010-09-23 00:25:55 98816 ----a-w- c:\windows\sed.exe
2010-09-23 00:25:55 77312 ----a-w- c:\windows\MBR.exe
2010-09-23 00:25:55 256512 ----a-w- c:\windows\PEV.exe
2010-09-23 00:25:55 161792 ----a-w- c:\windows\SWREG.exe
2010-09-23 00:12:58 0 d-----w- C:\VundoFix Backups
2010-09-22 23:48:09 112 ----a-w- c:\docume~1\alluse~1\applic~1\R4nTqO0.dat
2010-09-10 09:07:16 14713 ----a-w- c:\documents and settings\j\.recently-used.xbel
2010-09-05 04:51:17 0 d-----w- c:\documents and settings\j\Library
2010-09-05 04:51:17 0 d-----w- c:\docume~1\j\applic~1\com.adobe.ExMan
2010-08-25 00:32:00 0 d-----w- c:\docume~1\j\applic~1\Foxit Software

==================== Find3M ====================

2010-09-23 02:38:22 4212 ---ha-w- c:\windows\system32\zllictbl.dat
2010-08-24 00:59:11 9216 ----a-w- c:\docume~1\j\applic~1\UpdateAuAfterInstall.exe
2010-08-17 13:17:06 58880 ----a-w- c:\windows\system32\spoolsv.exe
2010-08-04 19:52:00 172032 ----a-w- c:\windows\system32\puttygen.exe
2010-07-22 15:49:15 590848 ----a-w- c:\windows\system32\rpcrt4.dll
2010-07-22 05:57:20 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2010-06-30 12:31:35 149504 ----a-w- c:\windows\system32\schannel.dll
2009-01-16 08:26:26 251161 ----a-w- c:\program files\iQCXportSbCSAPI2_1.log
2008-12-18 08:09:21 2044729 ----a-w- c:\program files\iQCXportAMAPI1_1.log
2008-12-18 07:05:59 45348 ----a-w- c:\program files\iQCXportWSGO1_1.log
2008-07-16 07:21:46 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008071620080717\index.dat

============= FINISH: 10:34:37.85 ===============

Attached Files

Edited by ChanmanZ, 23 September 2010 - 01:37 PM.

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#2 myrti



  • Malware Study Hall Admin
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Posted 29 September 2010 - 05:00 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\system32\drivers\*.sys /90
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

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#3 myrti



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Posted 05 October 2010 - 06:32 AM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,

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