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Posted 23 September 2010 - 01:00 PM
Posted 23 September 2010 - 04:02 PM
Edited by hamluis, 28 September 2010 - 05:00 PM.
Added "not" :).
Posted 28 September 2010 - 04:32 PM
I'm running XP and I have Norton Systemworks (Anti virus, etc.)
Randomly ccSvcHst.exe runs 100% of the CPU, obviously bogging everything down. I know this is a problem associated with Norton.
In another posting of this problem Michael York from Norton said to disable Windows Firewall and Windows Defender and then make sure Norton is updated and then run a system-wide virus check.
I did everything EXCEPT for disabling Windows Defender because I can't find it. When I click on Start, there is no Windows Defender.
Where is it? or perhaps I never had it?????
Posted 28 September 2010 - 05:19 PM
Posted 28 September 2010 - 06:38 PM
Thank you for joining in. The CPU problem is still there, but if appears to occur less often once I disabled the Windows Firewall. (I say "appears" because I don't have real data, maybe it's wishful thinking.
As to your questions:
I am running XP Home, Version 2002, SP3 and I do install updates as prompted by the anti-Christ (Bill Gate's Microsoft).
I have Norton System Works 2009, Version 12.0.1, Build 1, and it is updated automatically. The installed applications are Norton Utilities and Norton Cleanup.
With System Works, I have Norton Anti-Virus, Version 188.8.131.52.
Lastly, I believe (but are not 100% certain) that the only other anti-something I have is Malwarebytes' Anti Malware, v. 1.46, HOWEVER, I believe that this does not run in the background, but only when I manually call it up to update it and to run a scan.
The ccSvcHst.exe for the user is never the problem, it is the ccSvcHst.exe for the SYSTEM that takes 100% of the CPU.
This problem is annoying to say the least. Most people on-line say, "Dump Symantec/Norton and use other anti-virus software." I am relatively happy with what I have, but if this problem continues, I will let my subscription expire, remove the software and use another product.
Thanks for any help you can offer.
Posted 29 September 2010 - 07:44 AM
Posted 29 September 2010 - 01:29 PM
Edited by Gabrial, 29 September 2010 - 01:33 PM.
Posted 29 September 2010 - 02:58 PM
I am replying from my office via the web so I am not at home to check, BUT......... to the best of my knowledge, I do not have any recent Symantec CDs.
I have been annually resubscribing from the first Norton SystemWorks I loaded onto a previous computer some 5 or 6 years ago. I believe I have the 2004 or 2005 CDs. However, a couple of years ago my system crashed and I needed to reload Windows XP. At that time I called Norton and I believe (as I try to remember - and you need to remember that I'm 63 years old so I don't remember everything) that one of two things occurred:
1. Norton Help took control of my computer and loaded the version I now have, OR
2. Norton allowed me to download an executable start up file that I executed to load SystemWorks and Anti-Virus.
Therefore I can not answer your questions about what CD I have. Is there no way from the software that I can get the answers to your questions?
Also, I think it is unacceptable that we users of Norton products need to unload and reload to attempt to get rid of this problem. As I scour the various computer help web sites I see that this is a common recommendation from Symantec. I do not understand why Symantec, in these many years that this problem has existed, has not be able to send us an update that solves this problem.
I first got acquainted with Norton over 20 years ago when I loaded the old DOS Norton Commander file management software. This great program was so good I still have it on my machine and I still use it! (For readers familiar with it, a Windows program similar to Commander is Gyula's Navigator.) Based on how good Commander was, I went with Norton Anti-virus, however, the Anti-virus program is a bit disappointing.
Regardless, since I don't have the up-to-date CDs, I will only be able to load Anti-Virus if I have the startup file on my hard drive. Also you do not discuss SystemWorks - am I supposed to abandon it and only try to "fix" Anti-Virus?
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