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Connection problem


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7 replies to this topic

#1 LJMar

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Posted 23 September 2010 - 10:16 AM

I have a problem similar to JUICYboy's: http://www.bleepingcomputer.com/forums/topic348557.html

He mentioned that this happened around the same time he used Malwarebytes. Well, same for me.. I used the program, then after it rebooted my computer, none of my software would connect to the internet even though the computer is connected (local area connection - connected).

I tried the modem connection on my other computer (the one I'm using to write this) and it works A-OK.

JUICYboy resolved the problem by deleting Norton. But my computer has no Norton - it has McAfee (not used) and AVG (which I do use).

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#2 Broni

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Posted 23 September 2010 - 09:55 PM

First:

it has McAfee (not used) and AVG (which I do use).

Uninstall McAfee, using McAfee Consumer Product Removal Tool: http://www.softpedia.com/get/Tweak/Uninsta...oval-Tool.shtml

Then....

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

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#3 LJMar

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Posted 23 September 2010 - 10:32 PM

I tried to do this... but I have no good news to report.

First, McAfee didn't get removed right. It was on the computer when I bought it from Dell five years ago. I wonder if they've hardwired it into the system!

So, also no good response from Google!

Here's what I got, with the McAfee removal log below it.

...

Ping request could not find host google.com. Please check the name and try again.

...

MCAFEE CLEANUP
September 23, 2010 20:23:39
INFO Cleanup will be scheduled and run.
INFO Product mpfpcu to be removed from system.
INFO Product mpfp to be removed from system.
INFO Product mps to be removed from system.
INFO Product shred to be removed from system.
INFO Product mpscu to be removed from system.
INFO Product mskcu to be removed from system.
INFO Product msk to be removed from system.
INFO Product emproxy to be removed from system.
INFO Product mas to be removed from system.
INFO Product fwdriver to be removed from system.
INFO Product hw to be removed from system.
INFO Product mbk to be removed from system.
INFO Product mcproxy to be removed from system.
INFO Product mhn to be removed from system.
INFO Product mqccu to be removed from system.
INFO Product mqc to be removed from system.
INFO Product shrd to be removed from system.
INFO Product nmc to be removed from system.
INFO Product redir to be removed from system.
INFO Product mna to be removed from system.
INFO Product mwl to be removed from system.
INFO Product msad to be removed from system.
INFO Product mobk to be removed from system.
INFO Product vs to be removed from system.
INFO Product msc to be removed from system.
INFO Product mcpr to be removed from system.
INFO Product mcsvchost to be removed from system.
ERROR Internal Error
INFO Task Scheduler service started.
WINERR IPersistFile::Save() failed. Error: 0x8007007a
FAIL Error while running cleanup using Task Scheduler.

#4 Broni

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Posted 23 September 2010 - 10:37 PM

We can deal with McAfee little bit later....

Try these basic steps to try to reestablish your connection.

Make sure, your computer is set to obtain IP address automatically.
1. Go Start>Settings>Control Panel (Vista/7 users: Start>Control Panel)
2. Double click Network Connections (Vista/7 users: Network and Sharing Center)
3. Vista/7 users - From the list of tasks on the left, click Manage network connections.
4. For a wired network connection, right-click Local Area Connection, and then select Properties.
For a wireless network connection, right-click Wireless Network Connection, and then select Properties.
5. From the General tab (Vista/7 users: Networking tab), click Internet Protocol (TCP/IP), make sure it is checked, and then click Properties
6. Click Obtain an IP Address Automatically, and then click OK.

If that doesn't work...
Turn off computer. Disconnect router, and modem from power source for 1 minute. At the same time disconnect ethernet cable as well.
Reconnect everything.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
net stop "dns client"
net start "dns client"


Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.


If that doesn't work...
Download, install, and run WinSockFix: http://www.softpedia.com/get/Tweak/Network...inSockFix.shtml (doesn't work in Vista)
Restart computer, and check again.

If that doesn't work...
Download Dial-A-Fix (DAF) (doesn't work in Vista):
http://wiki.lunarsoft.net/wiki/Dial-a-fix#...2C_and_articles

Have XP CD available in case DAF needs a file. Likely not!

Check all boxes on the screen (clear any restrictions if it shows any)
Then click GO!

When the entire page is finished click the HammerHead at bottom to go to the second DAF page.

Here, one at a time, do the below:

Reinstall BITS
Reinstall Windows Firewall
Repair Permissions
Reset networking

Watch for any File not found or other errors and make note as this may lead to the fix!

Restart computer.

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#5 LJMar

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Posted 24 September 2010 - 01:49 AM

Hello again..

I tried all the fixes... but still, no response. The computer connects but Outlook Express and Firefox do not.

Here are the error messages from Dial-a-Fix.


Error 127: C:\WINDOWS\system32\jesetup.dll is not registerable or the file is corrupted. Your version of iesetup.dll is: 8.00.6001.18702. Please contact dial-a-fix@jLizard.net so that an exception can be made for your version of this file.
Error 127: C:\WINDOWS\system32\mshtml.dll is not registerable or the file is corrupted. Your version of mshtml.dll is: 8.00.6001.18928. Please contact dial-a-fix@jLizard.net so that an exception can be made for your version of this file.
Error 127: C:\WINDOWS\system32\msrating.dll is not registerable or the file is corrupted. Your version of msrating.dll is: 8.00.6001.18702. Please contact dial-a-fix@jLizard.net so that an exception can be made for your version of this file.
Error 127: C:\WINDOWS\system32\occache.dll is not DLLInstall-able or the file is corrupted. Your version of occache.dll is: 8.00.6001.18923. Please contact dial-a-fix@jLizard.net so that an exception can be made for your version of this file.
Error 127: C:\WINDOWS\system32\pngfilt.dll is not registerable or the file is corrupted. Your version of pngfilt.dll is: 8.00.6001.18702. Please contact dial-a-fix@jLizard.net so that an exception can be made for your version of this file.
Error 127: C:\WINDOWS\system32\webcheck.dll is not registerable or the file is corrupted. Your version of webcheck.dll is: 8.00.6001.18702. Please contact dial-a-fix@jLizard.net so that an exception can be made for your version of this file.
Error 127: C:\WINDOWS\system32\webcheck.dll is not DLLInstall-able or the file is corrupted. Your version of webcheck.dll is: 8.00.6001.18702. Please contact dial-a-fix@jLizard.net so that an exception can be made for your version of this file.

Reinstall Bits
Setup cannot copy the file qmgr.dll
Setup cannot copy the file qmgprxy.dll
Setup cannot copy the file bitsprx2.dll
Setup cannot copy the file bitsprx3.dll

Reset networking interfaces
Dial-a-fix has stored the "netsh interface ip reset" log at C:\DAF-interface-resetlog.txt.

#6 vnsmith6

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Posted 24 September 2010 - 02:46 AM

might be your browser?? uninstall your browser then refresh.. then install it again..

#7 Broni

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Posted 24 September 2010 - 05:24 PM

I suspect your computer may be still infected....

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#8 LJMar

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Posted 24 September 2010 - 09:38 PM

Thanks! Rather strange that I just finished getting one computer clean when the other starts having a problem. Perhaps it is time for me to get more computer education!




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