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lhl274>>Google redirect virus topic 2


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#1 lhl274

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Posted 23 September 2010 - 09:47 AM

O_O im very sorry it took me so long to respond, i thought i had email setup to send back to me and just got around to checking it. Here are the dds and gmer logs per instructions of the removal page. Also it may not be important, but before unchecking IAT/EAT gmer caused my computer to blue screen. I also do not have control of certain admin priveleges on my computer, such as unzipping files to the C drive. Once again, the help is much appreciated!!!

Attached Files



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#2 myrti

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Posted 29 September 2010 - 05:00 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    nvraid.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 lhl274

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Posted 29 September 2010 - 03:46 PM

Ok, here they are.

Attached Files



#4 myrti

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Posted 30 September 2010 - 04:19 AM

Hi,

you have been infected by a nasty rootkit. It is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.


If you decide to clean, then please run ComboFix and post the log in your next reply:

Please download ComboFix from one of these locations:

Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Temporarily disable isable your AntiVirus and AntiSpyware applications. They may otherwise interfere with our tools
    Usually this can be done via a right click on the System Tray icon, check this tutorial for disabling the most common security programs: Link

  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#5 lhl274

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Posted 03 October 2010 - 02:22 PM

Hey I'm posting from my phone, 2 days ago I ran combofix and it came up with a blue dot with an I inside of it, with a blank error window. My comp then shut down, and relatively, there was a critical error with sys.disk driver, rendering my PC inoperable. I had run combofix in safe mode, which told me this was the driver with the error. Only upon going back to normal mode, trying combofix, and had the said error window open for an hour or two did my comp run slow and upon restarting it failed to start, saying driver is corrupted. I will be reformatting soon, and will still need help cleaning folders to make sure the virus doesn't hop over when I transfer information. Thank you for everything you've already done, and unending thanks to anything else you will be helping out with!!

#6 myrti

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Posted 04 October 2010 - 08:01 AM

Hi,

are you saying, that you can no longer boot into your system? We can try to replace the driver in question and see if things improve from there.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#7 lhl274

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Posted 05 October 2010 - 11:58 AM

Hello again Myrti! Yes, that would be the problem, but I solved it through a repair of Windows. Here is the combofix logs, said that there were a few things that needed admin... and I'm on the admin account. "Run as admin" when right clicked doesnt seem to help either. Hoping this might help, as I am about to begin transferring files to begin a reformat.

Attached Files



#8 myrti

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Posted 06 October 2010 - 03:23 AM

Hi,

ok, those are fine. Do you still have the same problems?

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#9 lhl274

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Posted 06 October 2010 - 02:38 PM

ya, i think so. my comp is running slower then normal, but i havent had any redirects in a while. do those locked registry keys that were denied access because of admin important?

#10 myrti

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Posted 07 October 2010 - 04:10 AM

Hi,

the keys have been created by adobe flash, it does this on all PCs it installs on. There is nothing to worry about because of that. However if you would prefer, we can unlock them.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#11 lhl274

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Posted 08 October 2010 - 11:41 AM

ah, thank you again myrti! no thats ok, id rather just restore admin privileges to my computer. im assuming what combofix told me was true, and that access is denied because of some admin problems. combofix also has a strange error when i start it out of safe mode, it's an error box with a white i inside a blue circle, but has no text. immediately after clicking on it, my computer shuts down. also, i get strange freezing problems with internet, and I know it's not the connection, because google chrome will freeze and not respond for a certain period of time, and if i have it open it wont let me click on any other programs, but it will keep streaming audio. after about 10 seconds, it unfreezes. any ideas how to fix these problems? the internet one isn't so bad, but it's the problem with combofix that worries me.

#12 myrti

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Posted 11 October 2010 - 04:27 AM

Hi,

ComboFix is intended to be run in normal mode. Safe mode is a minimalistic mode in which a lot of Windows processes aren't running.
Does ComboFix run normally in normal mode?
regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#13 lhl274

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Posted 12 October 2010 - 08:32 PM

Sorry Myrti, I should have added more details when I told you about it before. It does not run in normal mode. Immediately after starting, the blue command prompt window closes quickly, and there is a blue dot with a white lowercase I in it, similar to a windows error. My computer shuts down immediately without asking me anything after clicking ok. The error box is white and has a close button, and no text except this blue circle with a lower case I in it, and is extremely suspicious. I would send you a screen shot, but the last couple times i messed with it, it ended up giving me that dysk.sys error and I had to repair my windows.

Edited by lhl274, 13 October 2010 - 05:53 PM.


#14 myrti

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Posted 14 October 2010 - 05:11 PM

Hi,

please try tdsskiller instead then:
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
  • Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.

    "%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt

  • If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.
  • When it is done, a log file should be created on your C: drive called "TDSSKiller.txt" please copy and paste the contents of that file here.

is that a bird?  a plane? nooo it's the flying blueberry!

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#15 lhl274

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Posted 14 October 2010 - 06:22 PM

Here it is. Thanks again, Myrti! :D

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