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Google Chrome crashes a lot


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#1 tanman49

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Posted 23 September 2010 - 05:33 AM

Google Version 6.0.472.59
Windows XP SP2
No Extensions installed

Over the past few days, I have noticed that Chrome crashes a lot. This happens particularly when I go to Google Images.
The error message in Event view in Windows is as follows


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 9/15/2010
Time: 6:16:53 AM
User: N/A
Computer:
Description:
Faulting application chrome.exe, version 0.0.0.0, faulting module shlwapi.dll, version 6.0.2900.3653, fault address 0x0002c428.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 63 68 72 ure chr
0018: 6f 6d 65 2e 65 78 65 20 ome.exe
0020: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0028: 69 6e 20 73 68 6c 77 61 in shlwa
0030: 70 69 2e 64 6c 6c 20 36 pi.dll 6
0038: 2e 30 2e 32 39 30 30 2e .0.2900.
0040: 33 36 35 33 20 61 74 20 3653 at
0048: 6f 66 66 73 65 74 20 30 offset 0
0050: 30 30 32 63 34 32 38 0d 002c428.
0058: 0a .


I tried sfc/ scannow to fix the Windows Files but that did not help.

Please help me!!!! I love Chrome!!!!

When I open the Drwtsn32.log file, i see the following log.


*----> State Dump for Thread Id 0x180 <----*

eax=00000000 ebx=00279028 ecx=000092b7 edx=0000000e esi=04587fff edi=0000000d
eip=77f8c428 esp=0340f868 ebp=0340f870 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\SHLWAPI.dll -
function: SHLWAPI!StrChrIA
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\COMRes.dll -
77f8c408 57 push edi
77f8c409 74e9 jz SHLWAPI!ChrCmpIA+0x3f (77f8c3f4)
77f8c40b ff750c push dword ptr [ebp+0xc]
77f8c40e ff15b011f677 call dword ptr [SHLWAPI+0x11b0 (77f611b0)]
77f8c414 85c0 test eax,eax
77f8c416 0f85672e0000 jne SHLWAPI!PathUndecorateW+0x23ee (77f8f283)
77f8c41c 660fb67d0c movzx di,byte ptr [ebp+0xc]
77f8c421 803e00 cmp byte ptr [esi],0x0
77f8c424 74ce jz SHLWAPI!ChrCmpIA+0x3f (77f8c3f4)
77f8c426 33c0 xor eax,eax
FAULT ->77f8c428 668b06 mov ax,[esi] ds:0023:04587fff=????
77f8c42b 57 push edi
77f8c42c 50 push eax
77f8c42d e883ffffff call SHLWAPI!ChrCmpIA (77f8c3b5)
77f8c432 85c0 test eax,eax
77f8c434 740b jz SHLWAPI!StrChrIA+0x44 (77f8c441)
77f8c436 56 push esi
77f8c437 ff15f017f677 call dword ptr [SHLWAPI+0x17f0 (77f617f0)]
77f8c43d 8bf0 mov esi,eax
77f8c43f ebe0 jmp SHLWAPI!StrChrIA+0x24 (77f8c421)
77f8c441 8bc6 mov eax,esi

Any clues on what this is and how can I fix my chrome :thumbsup: ???

Edited by hamluis, 23 September 2010 - 05:32 PM.
Moved from XP forum to Am I Infected ~ Hamluis.


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#2 ReviverSoft

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Posted 23 September 2010 - 07:57 AM

Try the current stable release of Chrome, v6.0.472.63. :thumbsup:

Else you will need to revert to an older (<6), stable version of Chrome.

Edited by ReviverSoft, 23 September 2010 - 07:57 AM.

ReviverSoft - Happy to help!

#3 hamluis

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Posted 23 September 2010 - 08:06 AM

FWIW: When a particular application gives problems...often an uninstall/reinstall will overcome it. Ditto for drivers.

Louis

#4 tanman49

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Posted 23 September 2010 - 05:20 PM

Hi,

I tried both: upgrading to v6.0.472.63 and then uninstalling/installing. Both methods don't work.

Is there anything else I can do? This all started after an incident which involved a trojan which deleted my Winlogon.exe file which prevented me from logging on my computer. Any advice?

Thank you.




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