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A disc read error occurred. Press Ctrl + Alt + Del to restart


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#1 LordBTY

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Posted 22 September 2010 - 04:11 PM

A while ago I got a RAM upgrade from Crucial memory. They have an online scanner that told me it was ok to install 7gb of RAM - it's not. This isn't a virus as far as I'm aware, so I've posted it here.

After having received the blue screen a while back due to the fact it didn't like the hardware, I removed it. I now have 4gb installed, with the other 3gb gathering dust. My PC was working fine until just now when I was using the Digital Audio Workstation 'Cubase' with Propellerhead Reason. I eventually got the blue screen and my PC restarted with the message 'A disc read error occurred. Press CTRL+ALT+DEL to restart.'

I don't exactly have the money for a new PC and I don't want to lose the information on there, even though I keep a large amount stored on my external hard drive.

What should I do?

Edited by hamluis, 04 October 2010 - 06:03 AM.
Moved from XP forum to Internal Hardware ~ Hamluis.


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#2 cryptodan

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Posted 22 September 2010 - 04:30 PM

First perform the following:

How to Test your RAM



Guide Overview

The purpose of this guide is to teach you how to check whether your system's RAM (Ramdom Access Memory) is working properly. Bad RAM can lead to a whole host of problems, often which do not appear to have a

single cause -- appearing as systemwide glitches, blue screens, and other system trouble. MemTest86+ provides a very good detection mechanism for failed RAM, and is about as good a test you get short of

actually replacing the module itself.

Tools Needed
Please perform these steps from a separate, working, machine.Perform these steps on the problem machine.
  • Put your CD in the drive and configure your machine to boot to the CD. This is different on all machines, but it's usually by pressing F12 or F10 as your system boots, and selecting either "CDROM" or your

    cdrom drive. If you are unable to force a CDRom boot, reply with the make and model of your machine and I should be able to get you exact instructions.
  • If you've done it correctly, MemTest86+ will start to run automaticly, as shown below:
    Posted Image
  • If you want to be reasonably your RAM is OK, then allow MemTest to run until you see this message:
    Posted Image

    On the other hand, if you want to be completely sure your RAM is OK, allow MemTest to run overnight. Memtest will run forever until power is pulled on the machine.
  • Check the MemTest screen for any reported errors. Errors will appear as RED warnings at the bottom of the screen, similar to the following screenshot:
    Posted Image
  • Hard-Reset the machine, removing the MemTest disk in the process.
If you didn't get an error screen, Congratulations! :thumbsup:



Also can you provide us the blue screen stop code?

#3 Eyesee

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Posted 22 September 2010 - 05:40 PM

Try reseating the hard drive cables on both ends
Maybe they have come loose when the memory was installed
In the beginning there was the command line.

#4 LordBTY

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Posted 22 September 2010 - 06:53 PM

I need to get some DVDs, unfortunately.

The computer has been running with the RAM for a while now, I'm not sure if it's relevant or not.

#5 LordBTY

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Posted 22 September 2010 - 07:09 PM

I'm not entirely sure how to reset the hard drive cables either. :/

#6 cryptodan

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Posted 22 September 2010 - 07:14 PM

You unplug them and plug them back in.

#7 LordBTY

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Posted 23 September 2010 - 08:21 AM

Ok, I'm gonna have to look up where they are exactly.

#8 LordBTY

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Posted 24 September 2010 - 06:58 AM

That's really weird. I started it today without any real problems... although it did take a while to start up.

What should I do?

Atm, I have no money for blank DVDs, so I can't do that just yet.

... that's rather odd, I must say.

#9 LordBTY

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Posted 24 September 2010 - 09:29 AM

No wait... I got the blue screen again.

#10 cryptodan

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Posted 24 September 2010 - 11:26 AM

Can you borrow one, and you can use a CD you do not need a DVD.

#11 LordBTY

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Posted 28 September 2010 - 01:42 PM

Ok, it's been running for 20 hours approx. and it still hasn't found any errors.

When I do get the blue screen, the code flashes up so quickly that I can't read it, then it resets.

#12 cryptodan

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Posted 28 September 2010 - 01:44 PM

Follow this: Disabling Auto-restart

#13 LordBTY

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Posted 29 September 2010 - 12:14 PM

Ok, I've done that. I'm currently defragmenting. I'm gonna use it how I was and see if the same blue screen comes up.

I couldn't start the PC at first :/

#14 Gabrial

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Posted 29 September 2010 - 02:53 PM

Send us a record of your blue screen of deaths. Use Blue Screen View to extract the information from your crash dumps, then click Edit -> Select All and File -> Save Selected, then save it to your desktop as BSOD.txt.

Copy and paste that file, or attatch it in your next post. This will let us see your crash record.

#15 LordBTY

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Posted 29 September 2010 - 03:28 PM

There we go:

A problem has been detected and windows has been shut down to prevent damage to your computer.

MACHINE_CHECK_EXCEPTION

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to see if any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for and windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory such as cashing or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safemode.

Technical Information:

*** STOP: 0x0000009C (0x00000000, 0xBA33C050, 0xB2000040, 0x00000800)

Beginning dump of physical memory.




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