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Explorer & Mozilla Won't Work - Surf Sidekick


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9 replies to this topic

#1 lvanlith

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Posted 12 November 2005 - 11:45 AM

My daughter's compter is not allowing her to use either Explorer or Mozilla. You helped me clean her computer in August. Any help with this problem would be appreciated!

Logfile of HijackThis v1.99.1
Scan saved at 11:35:16 AM, on 11/12/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\YWxpc29u\command.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\Ali\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - C:\Program Files\SurfSideKick 3\SskBho.dll
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\System32\pyiakc.exe reg_run
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O20 - AppInit_DLLs: repairs.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\YWxpc29u\command.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

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#2 Grinler

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Posted 12 November 2005 - 09:49 PM

Click on start, settings, control panel and double-click on add/remove programs. From with add/remove program uninstall the following if they exist:

Surf Sidekick 3

If there is no entry there, click on start, then run, and type

C:\Program Files\SurfSideKick 3\Ssk.exe /u

and press the ok button. Follow the instructions and then post a new log

#3 lvanlith

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Posted 12 November 2005 - 10:30 PM

Click on start, settings, control panel and double-click on add/remove programs. From with add/remove program uninstall the following if they exist:

Surf Sidekick 3

If there is no entry there, click on start, then run, and type

C:\Program Files\SurfSideKick 3\Ssk.exe /u

and press the ok button. Follow the instructions and then post a new log


Done, new log

Logfile of HijackThis v1.99.1
Scan saved at 10:25:08 PM, on 11/12/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\YWxpc29u\command.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Documents and Settings\Ali\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\System32\pyiakc.exe reg_run
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\YWxpc29u\command.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

#4 Grinler

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Posted 12 November 2005 - 11:26 PM

Please follow the instructions provided, you may want to print out these instructions and use them as a reference.

First:
Please download ewido security suite it is a trial version of the program.
  • Install ewido security suite
  • When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
  • Launch ewido, there should be an icon on your desktop double-click it.
  • The program will now go to the main screen
You will need to update ewido to the latest definition files.
  • On the left hand side of the main screen click update
  • Then click on Start Update
The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update ewido.
http://www.ewido.net/en/download/updates/

Once the updates are installed close the Ewido program.

Reboot your computer into Safe Mode

Once in safe mode, start Ewido and do the following:
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • While the scan is in progress you will be prompted to clean files, click OK
  • When it asks if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report.txt file to your desktop.
Now close ewido security suite.

Reboot back to normal mode, open report.txt and post it as a reply to this post along with a new hijackthis log.

#5 lvanlith

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Posted 13 November 2005 - 07:45 PM

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 7:32:15 PM, 11/13/2005
+ Report-Checksum: 46F1683D

+ Scan result:

HKU\S-1-5-21-746137067-706699826-1957994488-1004\Software\Classes\CLSID\\ -> Spyware.AproposMedia : Cleaned with backup
HKU\S-1-5-21-746137067-706699826-1957994488-1004_Classes\CLSID\\ -> Spyware.AproposMedia : Error during cleaning
C:\WINDOWS\system32\qlink32.dll -> TrojanDownloader.Small : Cleaned with backup
C:\WINDOWS\system32\wuauclt.dll -> TrojanDownloader.Qoologic.at : Cleaned with backup
C:\WINDOWS\system32\vgactl.cpl -> TrojanDownloader.Qoologic.at : Cleaned with backup
C:\WINDOWS\system32\pyiakc.exe -> TrojanDownloader.Qoologic.ai : Cleaned with backup
C:\WINDOWS\system32\wqauv.dat -> TrojanDownloader.Qoologic.ai : Cleaned with backup
C:\WINDOWS\system32\iqopana.dll -> TrojanDownloader.Qoologic.ai : Cleaned with backup
C:\WINDOWS\system32\jksvcdc.exe -> TrojanDownloader.Qoologic.ai : Cleaned with backup
C:\WINDOWS\system32\kgeml.dll -> TrojanDownloader.Qoologic.ai : Cleaned with backup
C:\WINDOWS\system32\rk.bin -> Spyware.RK : Cleaned with backup
C:\WINDOWS\bsx32 -> Spyware.BookedSpace : Cleaned with backup
C:\WINDOWS\bsx32\ASI3FREEIPOD2.bsx -> Spyware.BookedSpace : Cleaned with backup
C:\WINDOWS\bsx32\ASI3ASKNOW2.bsx -> Spyware.BookedSpace : Cleaned with backup
C:\WINDOWS\YWxpc29u\asappsrv.dll -> Spyware.CommAd : Cleaned with backup
C:\WINDOWS\YWxpc29u\command.exe -> Adware.CommAd : Cleaned with backup
:mozilla.101:C:\Documents and Settings\alison\Application Data\Mozilla\Profiles\default\3mbpzqqc.slt\cookies.txt -> Spyware.Cookie.Burstbeacon : Cleaned with backup
:mozilla.43:C:\Documents and Settings\alison\Application Data\Mozilla\Firefox\Profiles\nxk694cq.default\cookies.txt -> Spyware.Cookie.Com : Cleaned with backup
:mozilla.44:C:\Documents and Settings\alison\Application Data\Mozilla\Firefox\Profiles\nxk694cq.default\cookies.txt -> Spyware.Cookie.Com : Cleaned with backup
:mozilla.94:C:\Documents and Settings\alison\Application Data\Mozilla\Firefox\Profiles\nxk694cq.default\cookies.txt -> Spyware.Cookie.Burstbeacon : Cleaned with backup
C:\Documents and Settings\All Users.WINDOWS\Start Menu\Programs\Startup\ophz.exe -> TrojanDownloader.Qoologic.ai : Cleaned with backup
C:\Documents and Settings\Ali\Desktop\backups\backup-20051107-173423-664.dll -> TrojanDownloader.Small : Cleaned with backup
C:\Documents and Settings\Ali\Desktop\backups\backup-20051112-105328-877-ophz.exe -> TrojanDownloader.Qoologic.ai : Cleaned with backup
C:\Documents and Settings\Ali\Cookies\ali@tradedoubler[1].txt -> Spyware.Cookie.Tradedoubler : Cleaned with backup
C:\Documents and Settings\Ali\Cookies\ali@2o7[2].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\Ali\Cookies\ali@advertising[1].txt -> Spyware.Cookie.Advertising : Cleaned with backup
C:\Documents and Settings\Ali\Cookies\ali@servedby.advertising[2].txt -> Spyware.Cookie.Advertising : Cleaned with backup
C:\Documents and Settings\Ali\Cookies\ali@com[2].txt -> Spyware.Cookie.Com : Cleaned with backup
C:\Program Files\sysad\vxfo2.exe -> TrojanDropper.Agent.ym : Cleaned with backup
C:\Program Files\SoftwareOnline\soproc.exe -> Spyware.MyWebSearch : Cleaned with backup
C:\Program Files\System Files\System.exe -> Spyware.CASClient : Cleaned with backup


::Report End

Logfile of HijackThis v1.99.1
Scan saved at 7:34:46 PM, on 11/13/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Documents and Settings\Ali\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\YWxpc29u\command.exe (file missing)
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

#6 Grinler

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Posted 13 November 2005 - 10:21 PM

Print out these instructions and then close all windows including Internet Explorer.

Then I want you to fix some of those entries. Please do the following:

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then click the Fix button:

R3 - Default URLSearchHook is missing
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\YWxpc29u\command.exe (file missing)

Reboot your computer into Safe Mode

Then delete these files or directories (Do not be concerned if they do not exist)

C:\WINDOWS\YWxpc29u\

Reboot your computer to go back to normal mode.


Please download and install the program Registry Lite from here:

http://www.resplendence.com/reglite

Once it is installed, please double click on the icon that should now be on your desktop. If an icon is not there, then check under programs portion of the Start Menu.

Once it is opened, copy and paste the below line, into the address field of Registrar Lite.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\

And press enter. You will now be presented with new information in the bottom right and left sections and on the right section.

Right click on (cmdService) and delete it.

Reboot and post a last log.

Also when replying please click on the AddReply button at the bottom of the topic instead of the "reply button in the post.

#7 lvanlith

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Posted 14 November 2005 - 07:13 AM

Logfile of HijackThis v1.99.1
Scan saved at 7:09:35 AM, on 11/14/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Documents and Settings\Ali\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Thanks!

#8 Grinler

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Posted 14 November 2005 - 11:20 AM

Looks good..how does it feel to you?

#9 lvanlith

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Posted 19 November 2005 - 06:51 AM

We have tried it out for several days & seems to be working fine. Thanks!

#10 Grinler

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Posted 19 November 2005 - 11:12 AM

Now that your clean:

Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.

You can find instructions on how to enable and reenable system restore here:

Managing Windows Millenium System Restore

or

Windows XP System Restore Guide

Renable system restore with instructions from tutorial above


Next,

This process will clean out your Temp files and your Temporary Internet Files. Please do both steps:

Step 1:Delete Temp Files
To clean out your temp files, click on Start and then run, and type %temp% and press the ok button.

This should open up the temp directory that your machine uses. Please delete all files that are found there. If you get an error when deleting a file, skip that file and delete all the others. If you had trouble deleting a file, reboot into Safe Mode and follow this step again. You should now be able to delete all the files.

Step 2: Delete Temporary Internet Files
Now I want you to open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.

Finally, and definitely the MOST IMPORTANT step, click on the following tutorial and follow each step listed there:

Simple and easy ways to keep your computer safe and secure on the Internet


Glad I was able to help and if there any other problems related to your computer please feel free to post them in the appropriate forum. Though we help people with spyware and viruses here at BC, we also help people with other computer problems! Do not forget to tell your friends about us!

I am closing this topic now.




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