Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Trojans, hijacked browser, possible rootkit issues..


  • This topic is locked This topic is locked
2 replies to this topic

#1 bpde3117

bpde3117

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:12:18 AM

Posted 22 September 2010 - 01:19 PM

Hello, My name is Chris, and i've been battling my wifes laptop for a few days now. I have tried several malware, spyware and removal programs and I am still having problems. I know that i'm going to get in trouble for already running it, but in my frustration I have already ran combofix. Nothing else has seemed to take care of anything and I'm just not sure what to do. I can post the log if you like. Please guide me in the right direction. All and any help will be greatly appreciated.
Sincerely,
Chris

Edited by Pandy, 22 September 2010 - 01:41 PM.
Moved from Malware removal logs as no logs are included and prep Guide not followed ~Pandy


BC AdBot (Login to Remove)

 


#2 Pandy

Pandy

    Bleepin'


  • Members
  • 9,559 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:18 AM

Posted 22 September 2010 - 01:43 PM

Hello Chris,

Yes, you can include your log from ComboFix along with the logs asked for in the Preparation Guide I link to below. No you are not in trouble golly :thumbsup: Good Luck!

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

Do not anticipate trouble, or worry about what may never happen. Keep in the sunlight.

Hide not your talents. They for use were made. What's a sundial in the shade?

~ Benjamin Franklin

I am a Bleeping Computer fan! Are you?

Facebook

Follow us on Twitter


#3 Pandy

Pandy

    Bleepin'


  • Members
  • 9,559 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:18 AM

Posted 23 September 2010 - 08:41 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic349081.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Do not anticipate trouble, or worry about what may never happen. Keep in the sunlight.

Hide not your talents. They for use were made. What's a sundial in the shade?

~ Benjamin Franklin

I am a Bleeping Computer fan! Are you?

Facebook

Follow us on Twitter





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users