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AntivirusGT and others, no windows update access


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3 replies to this topic

#1 sheilakmcd

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Posted 22 September 2010 - 09:18 AM

Trying to help a friend fix her computer. Running Vista Home Basic with no antivirus!!
Would boot up to AntivirusGT popup.
Ran Malwarebytes Antimalware in safe mode quick scan and removed 280 objects. Could now access desktop.
Enabled firewall and UAC.
Ran again in full scan.
Ran online ESET scanner. Both these only found MYWebSearh
Tried to go to Windows Update to get Security software, and it will not go. Any attempt to get to Microsoft websites results in page not found. Any attempt to do a search and get there by clicking a search link either gets Page Not Found or is redirected to some other place.
Came here and tried to follow prep instruction. GMER will not run. First time it ran about 15 min then computer restarted.
2nd and 3rd attempts it ran a few minutes and then got "GMER has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.


DDS (Ver_10-03-17.01) - NTFSx86
Run by susan at 8:54:55.55 on Wed 09/22/2010
Internet Explorer: 8.0.6001.18943
Microsoft® Windows Vista™ Home Basic 6.0.6001.1.1252.1.1033.18.2036.1281 [GMT -4:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\iHome\Keyboard Driver\KMWDSrv.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\iHome\Keyboard Driver\StartAutorun.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iHome\Keyboard Driver\KMConfig.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\iHome\Keyboard Driver\KMProcess.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10h_ActiveX.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\susan\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/?fr=fp-yie8
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
uWindow Title = Windows Internet Explorer provided by Yahoo!
mURLSearchHooks: H - No File
mURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn3\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn3\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn3\YTSingleInstance.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn3\yt.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10h_ActiveX.exe -update activex
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [KMCONFIG] c:\program files\ihome\keyboard driver\StartAutorun.exe KMConfig.exe
dRun: [MyWebSearch Email Plugin] c:\progra~1\mywebs~1\bar\1.bin\mwsoemon.exe
StartupFolder: c:\users\susan\appdata\roaming\micros~1\windows\startm~1\programs\startup\delldo~1.lnk - c:\program files\dell\delldock\DellDock.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: &Search
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - c:\program files\cozi express\CoziProtocolHandler.dll
Notify: igfxcui - igfxdev.dll
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12

============= SERVICES / DRIVERS ===============

R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-9-23 155648]
R2 KMWDSERVICE;Keyboard And Mouse Communication Service;c:\program files\ihome\keyboard driver\KMWDSrv.exe [2008-6-23 208896]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr.sys [2009-4-30 55280]
S3 fsssvc;Windows Live Family Safety;c:\program files\windows live\family safety\fsssvc.exe [2009-2-6 533360]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2010-09-22 12:51:49 0 ----a-w- c:\users\susan\defogger_reenable
2010-09-22 12:40:39 0 d-----w- c:\programdata\WindowsSearch
2010-09-22 11:47:51 0 d-----w- c:\program files\ESET
2010-09-22 10:27:11 284 ----a-w- C:\sqmnoopt04.sqm
2010-09-22 10:08:47 284 ----a-w- C:\sqmnoopt03.sqm
2010-09-22 09:18:47 284 ----a-w- C:\sqmnoopt02.sqm
2010-09-22 01:19:54 2136133632 --sha-w- \hiberfil.sys
2010-09-22 00:23:59 284 ----a-w- C:\sqmnoopt01.sqm
2010-09-22 00:12:17 284 ----a-w- C:\sqmnoopt00.sqm
2010-09-22 00:00:39 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-09-22 00:00:37 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-09-22 00:00:37 0 d-----w- c:\programdata\Malwarebytes
2010-09-22 00:00:37 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-09-21 23:44:57 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdFs_01_00_00.Wdf
2010-08-26 22:05:51 166705464 ----a-w- c:\windows\MEMORY.DMP

==================== Find3M ====================

2010-09-22 12:48:29 2136133632 --sha-w- \hiberfil.sys
2010-09-22 12:48:28 2449948672 --sha-w- \pagefile.sys
2010-09-22 00:21:13 86016 ----a-w- c:\windows\inf\infstor.dat
2010-09-22 00:21:13 51200 ----a-w- c:\windows\inf\infpub.dat
2010-09-22 00:21:13 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-06-26 06:05:49 916480 ----a-w- c:\windows\system32\wininet.dll
2010-06-26 06:02:15 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-06-26 06:02:15 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-06-26 04:25:02 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2009-04-01 08:38:10 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-01-21 02:57:01 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:39:34 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:39:34 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:39:34 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:39:34 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-04-24 17:28:04 16384 --sha-w- c:\windows\temp\cookies\index.dat
2009-04-24 17:28:04 16384 --sha-w- c:\windows\temp\history\history.ie5\index.dat
2009-04-24 17:28:04 32768 --sha-w- c:\windows\temp\temporary internet files\content.ie5\index.dat
2009-04-01 08:19:16 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 8:55:36.05 ===============

Attached Files



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#2 pwgib

pwgib

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Posted 28 September 2010 - 10:53 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log

PW

#3 sheilakmcd

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Posted 29 September 2010 - 04:37 AM

Problem is resolved, I hope!!! I no longer have the machine in my possession. Thanks anyway.

#4 thcbytes

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Posted 29 September 2010 - 12:04 PM

As this topic has been resolved I will close it. Thanks for visiting BC.
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