Posted 22 September 2010 - 08:10 AM
I've been getting help with malware removal here on the Bleeping Computer forums, and have reached a point where I feel I should back up everything I can before proceeding. So, I purchased a 1TB external hard drive. I first used the drive on my girlfriends laptop, to back up her data, and it worked fine. She uses vista. I then plugged it into my PC, and it was not recognized as is typical of flash drives, etc. My pc is running XP. Since it's been going through the process of malware removal, it may not be operating normally, which may be the root of this problem. When I plugged it in there was no icon at the bottom of the screen, and it's autoplay function did not start. I then navigated to Iomega's website to try to follow their online troubleshooting guide. I thought first that it was a problem with drivers, even though they say that all the drives I would need for it already come with XP. So, I looked in the Device Manager>Universal Serial Bus Controllers menu, and found an entry with a yellow exclamation point next to it that read Iomega. I selected this and allowed XP to search for an updated driver, which it found on the external, and I allowed it to update. This appeared to copy over USBSTOR.sys. After that the exclaimation mark was gone, but the name is now USB Mass Storage Device, rather than 'Iomega'. Still, I couldn't get access to the drive. Then, I went to the Disk Management menu, where I found an entry for Iomega HDD. I then right clicked on it and assigned it a letter name, G:, and checked My Computer. Still, no access to the drive. The trouble shooting guide at Iomega states that I should reset the machine after manually assigning a letter to the drive. I did so, and the letter assignment simply disappears. I also noted that I could right click on the Iomega HDD entry in the Disk Management menu and select Explore, and get access to the drive. The only problem is that it is still not recognized by "My Computer", so the title at the top of the explore window does not match the drive, and I am also limited to very short file names and folder names, meaning if I were to copy things over in this method, I would have to change literally every file and folder name to make it work. I then started looking around elsewhere for solutions, and found the drive had an entry under Device Manager>Disk drives. Here it is listed as Iomega E xternal HD USB Device (with the space after the E). I selected this and allowed XP to search for an updated driver, which it found on the external drive. It then appeared to copy over disk.sys. Still, it doesn't show up in My Computer. Does anyone have any suggestions on how I might get access to the drive through My Computer? I am wanting to back everything up before I upgrade to Service Pack 3, or potentially reinstall the OS, whatever is necessary to make sure I have a secure system again.