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BSOD - 2 different error messages - help!


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#1 lisajane

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Posted 21 September 2010 - 09:52 PM

I am hoping someone can help me. I am totally not a computer savvy person and would appreciate any advice in easy to understand lingo!

Today I installed service pack 3 for windows (have XP installed) and it prompted me to reboot. Which I did.

When I tried to restart I got the BSOD with the following error codes:

0x0000007E (0xc000001D, 0xF78E28EA, 0xF78E27F4, 0xF78E24F0)


I tried to restart in "safe" mode (and practically every other mode possible) but always came back to the BSOD.


I then plugged in an external hard drive with about 300gig free. When I rebooted I again got the BSOD but this time a different error code:

0x000000FC (0xBA5078E8, 0x0B009963, 0xBA507848, 0x00000001)


I have no idea what to do and am totally starting to panic. Does this mean my hard drive is dead?


If anyone could help that would be great!!

Thank you

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#2 cryptodan

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Posted 21 September 2010 - 10:38 PM

You will need to probably update the BIOS on your computer. What kind of computer do you have?

#3 lisajane

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Posted 21 September 2010 - 10:42 PM

The computer is a Dell optiplex 745 (ps: I have no idea what BIOS is or how to update it). I also don't have the installation discs for XP but I do have them for windows 7 as I was going to update.

#4 cryptodan

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Posted 21 September 2010 - 10:50 PM

What is the service tag number on it?

#5 lisajane

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Posted 21 September 2010 - 11:30 PM

It is 6B7ZKC1

#6 cryptodan

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Posted 21 September 2010 - 11:38 PM

Your BIOS for your Computer.

Here are the installs:

Run the BIOS update utility from DOS environment (Non-Windows users)


NOTE: You will need to provide a bootable DOS diskette. This executable file does not create the DOS system files.


1. Copy the file O745-264.exe to a bootable floppy.


2. Boot from the floppy to the DOS prompt.


3. Run the file by typing Y:\O745-264.exe (where y is the drive letter where the executable is located).

#7 lisajane

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Posted 21 September 2010 - 11:48 PM

thanks for this information but could you help me a little more (sorry, not very computer literate).

How do I get to a DOS environment when I can't get my computer to go past the blue screen? I can get to the F8 screen (advanced options) if that helps.

(I am messaging this from a separate laptop so I can download the file from the site you gave me to a USB - don't have a floppy diskette (is this ok?))

Thank you so much for the help though.

#8 cryptodan

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Posted 21 September 2010 - 11:53 PM

Download this and burn it to a cd its the same thing as a boot able floppy. It will let you get into a DOS environment.

If you want to you can try the Windows 7 upgrade and see if it works.

#9 lisajane

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Posted 22 September 2010 - 12:32 AM

It didn't work. I saved the file onto a disc and put the disc into the computer when it started and nothing changed. I tried to reboot again and still nothing.

Tried the Windows 7 disc and nothing, it doesn't even sound as though it is reading anything from that drive when I boot up with that disc in.

Any other tips to get to a DOS screen or should I be looking online for a repair person to take it to :thumbsup:

#10 cryptodan

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Posted 22 September 2010 - 01:45 AM

http://isorecorder.alexfeinman.com/v2.htm download that, and try the ISO image again.

#11 lisajane

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Posted 22 September 2010 - 02:08 AM

Thanks for all your replies to my problems cryptodan but I am still at a loss.

I saved that file onto another disc but when I put the disc in nothing happens. The computer starts, tells me that it wasn't shut down properly, asks which mode I want to start in and no matter what I select I get the BSOD again. Even then if I restart (with the disc remaining in) nothing changes. Am I doing something wrong? How do I get it to read the disc?

#12 hamluis

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Posted 22 September 2010 - 07:44 AM

Did you change the boot options in the BIOS...so that your system would boot from the optical drive instead of the hard drive?

Did you burn the .iso file properly?

How to write a CD-DVD image or ISO - http://www.bleepingcomputer.com/tutorials/write-a-cd-dvd-image-or-iso/

Louis




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