Hello people,
My parents computer has been acting up recently, mainly browsing issues but overall it's much slower as well. They got problems with Security Suite last week, I removed that with the guide on here. However, a new problem appeared today, when you try to access any websites (through explorer or Opera) it either hangs around for an age before opening the page or more likely you get met by an error 'Could not locate remote server'.
Recently it seems like any number of threats are getting onto the computer, the computer runs XP home (fully updated afaik) and we use AVG free 9.0 - does AVG act as sufficient protection or is a dedicated firewall needed as well? I scanned with AVG and found no problems. Also scanned with Malwarebytes and Spy Bot search and destroy - which both found and deleted various threats. Also did an online scan with ESET- which again found and deleted a few threats. I also tried to delete any extra toolbars or add-ons I spotted. And although a lot of threats were removed, the problem remains.
I'm posting this from my laptop because of the PC issues, the laptop is wirelessly connected to the same router (BT home hub) as the PC and is suffering the same browsing problem but to a lesser degree. Does this suggest it's a problem with the router settings more than an infection? I tried to access the router settings on the PC but the program wouldn't launch. I unplugged, reset and checked all the router cables and phone lines, with no luck.
Sorry for the long winded post, just trying to give as much info as I can. Are there any logs I can show you guys which would help? Apologies if this doesn't belong in this section. Any help would be appreciated!
Thanks,
Sam.