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Completely Random Restarts


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7 replies to this topic

#1 FoldoutChair

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Posted 21 September 2010 - 04:17 PM

So in the middle of class and such, my computer will often just restart.
The BSOD pops up VEEEERYYYY briefly. WhoCrashed doesn't pick anything up so no real dumps are going on and I just don't know what to do. I've cleaned the registry, scanned for Spyware, viruses, etc... But I just am completely out of luck, it seems... The event log isn't helping too much so I don't know what to do. It only seems to happen when either OpenOffice is up or Microsoft Office 2010, but I doubt they're the causation. I've been using those for a long, long time.

It seems to happen most when I'm in class or away from home. It's happened like ONCE when I was plugged in. I'm sure I'm on a hard surface (Table or desk every time.) I wouldn't THINK it was heat. It makes little sense.

Would Wininit Event ID 11 be the cause of all this? I don't know how to fix that.

What other info do you need?

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#2 cryptodan

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Posted 21 September 2010 - 05:17 PM

It sounds to me like your computer is over heating. Can you clean it out with a can of air?

#3 FoldoutChair

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Posted 21 September 2010 - 06:17 PM

I'm sure someone in the dorm has one.
How would I go about this? I'm using a Vaio VGN-NW150J. Just blow the air on the sides, getting the fan and such?

#4 cryptodan

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Posted 21 September 2010 - 06:18 PM

Yes blow all the vents and make sure that you see no dust in any of them and see if it improves.

#5 FoldoutChair

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Posted 20 October 2010 - 04:03 PM

UPDATE:
No change. I cleaned it and there actually was not much dust. Scans aren't finding anything of note either... It seems to only happen when I'm away from my dorm or home... I.E. when I'm on the school's Wi-Fi. (We're wired in the dorms.)
Now, this problem doesn't happen to anyone else so that may be a red herring...

What could be some other potential causes to investigate? This is getting all kinds of irritating.

As far as heat goes... I've had it run hotter back in my room or back home than when it restarts. Would having it plugged in change anything on that front?

#6 cryptodan

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Posted 21 October 2010 - 05:37 PM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni

#7 FoldoutChair

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Posted 25 October 2010 - 01:25 PM

It happened a few other times but didn't actually leave anything on the program. The BSOD lingered this time and I caught it. (Unless this is unrelated.)

==================================================
Dump File : 102510-23914-01.dmp
Crash Time : 10/25/2010 2:21:29 PM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`00000091
Parameter 2 : 00000000`00000002
Parameter 3 : fffff800`03253c40
Parameter 4 : 00000000`00000000
Caused By Driver : vsdatant.sys
Caused By Address : vsdatant.sys+3eea6
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\102510-23914-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

#8 cryptodan

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Posted 25 October 2010 - 01:40 PM

Your issue pertains to ZoneAlarm, and I would recommend removing it completely then reinstalling it.

Zone Alarm Removal Tool




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