Posted 21 September 2010 - 10:10 AM
I have posted about this problem before, but I need some further advice on this problem, so I am again pleading for your help. My daughter has a Dell Laptop, with Windows XP home edition on it, SP 3. All of sudden she was getting a message right after windows splash screen, "cannot start windows because the following file is missing or corrupt: \Windows\System32\Config\System. You can attempt to repair this file by starting Windows Setup using the original Setup CD-Rom."
A little background: This computer has been revived from TWO pretty nasty viruses, one of them a Rootkit virus that had Windows doing the B.S.O.D. and one of the mods on this site hooked me up with REAtogo, and with that we were able to recover the config file causing the blue screen, as well as weed out the virus that was killing it. It worked fine for a long time, then she came down with another virus.. a fake security alert, and we were once again able to pull that one from the computer with minimal effort. Now we get this. I did run a disk check with windows recovery console *which was installed on this laptop after the rootkit virus issue* and it found some bad sectors, and supposedly repaired them.
I have tried starting Windows in safe mode, and have no luck. The only way I can access anything on the HD is with the REAtogo disc, but I CAN explore the hard drive, so I am guessing it is not a faulty HD. We do not have the original Windows CD that was installed on this unit.. but I have obtained a 3 disc set from my boss at work.. Windows XP home edition Operating System CD, Application Recovery CD, and Driver Recovery CD. They are SP 1a. I don't know if that will matter or not.. (the SP1 vs. SP3 installed on the computer). I booted the laptop from the Windows Operating System CD.. and it did it's thing, but the only repair option I was given was "repair install using Windows Recovery Console".. and I was advised from a mod previously on here I don't want to choose that option? I halted the setup at that point, and I am a little lost on what to do next. She really don't want to lose her files from the HD.. and seeing as how I CAN access them through the REAtogo disc I have, I CAN move them via USB keys.. however.. there is over 13 GB of files, and I can only move 2 GB at a time. Needless to say, very time consuming and frustrating. I guess ANY advice I can get I would GREATLY appreciate!!