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Virus, IE / sound / Google Redriect (when ie was working)


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#1 bockwho

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Posted 20 September 2010 - 11:52 PM

Ive used a site like this before but I think its gone now.

Any help would be a start.



DDS (Ver_10-03-17.01) - NTFSx86
Run by 040872 at 0:14:31.17 on Tue 09/21/2010
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2972.2050 [GMT -4:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
FW: Cisco Security Agent *enabled* {AA4D2B20-3969-4AF5-9386-C569FC5AA460}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\Program Files\Cisco Systems\CSAgent\bin\CSAControl.exe
C:\Program Files\Cisco Systems\CSAgent\bin\leventmgr.exe
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\system32\agrsmsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\NetSupport\NetSupport School\client32.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Documentum\Shared\DcComponentInstaller.exe
C:\WINDOWS\system32\F5InstallerService.exe
C:\WINDOWS\system32\F5FltSrv.exe
C:\WINDOWS\system32\QosServM.exe
C:\Program Files\Contrado\Jam\winjam.exe
C:\Program Files\Tivoli\lcf\bin\w32-ix86\mrt\lcfd.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\DAL\ntviewer_service\system\ntviewersvc.exe
c:\ORACLE\ora92\bin\omtsreco.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
c:\Program Files\Hewlett-Packard\CM\Agent\radexecd.exe
c:\Program Files\Hewlett-Packard\CM\Agent\radsched.exe
c:\Program Files\Hewlett-Packard\CM\Agent\Radstgms.exe
C:\Program Files\Tibco\Rendezvous\bin\rvntsctl.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\program files\tibco\rendezvous\bin\rvd.exe
C:\WINDOWS\system32\CCM\CcmExec.exe
C:\Program Files\Citrix\ICA Client\ssonsvr.exe
C:\Program Files\NetSupport\NetSupport School\runplugin.exe
C:\Program Files\NetSupport\NetSupport School\runplugin.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Tivoli\lcf\bin\w32-ix86\mrt\lcfep.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Adobe\Distillr\Acrotray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Mimeo.com\Mimeo Printing Service for NT\ECSTray.exe
C:\Program Files\Cisco Systems\CSAgent\bin\okclient.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft Office Communicator\communicator.exe
C:\Program Files\Internet Explorer\iexplore.exe
-k netsvcs
C:\Program Files\Mozilla Firefox\firefox.exe
\\natladmhqrfs04\040872$\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://dlnet.delta.com/portal/toc/Pages/TechOps
uWindow Title = Microsoft Internet Explorer provided by Delta Air Lines/Delta Technology
mDefault_Page_URL = hxxp://dlnet.delta.com
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\activex\AcroIEHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat\AcroIEFavClient.dll
BHO: AvayaIEHlprObj Class: {e6df0b46-7d6f-407a-a6a2-62d17a021a9a} - c:\program files\avaya\avaya ip softphone\AvayaWebDial.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat\AcroIEFavClient.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat\AcroIEFavClient.dll
mRun: [lcfep] "c:\program files\tivoli\lcf\bin\w32-ix86\mrt\lcfep.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SoundMAX] "c:\program files\analog devices\soundmax\Smax4.exe" /tray
mRun: [UninstallAdobeDotCom] c:\esd\dist\acrobat_reader_winxp\v9.1.1.14\uninstall_Adobe_dot_com.vbs
mRun: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
mRun: [Outlook] c:\windows\system32\wscript.exe "c:\program files\microsoft office\office11\outprof.vbs"
mRun: [DALCOMM] c:\program files\dal\communicator\csettings.vbs
mRun: [PWRESET] c:\program files\avaya\avaya ip softphone\ip service provider\pwreset.exe
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [projectserverurl] c:\documents and settings\all users\start menu\programs\Project Server URL.lnk
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [Acrobat Assistant 7.0] "c:\program files\adobe\distillr\Acrotray.exe"
mRun: [<NO NAME>]
mRun: [iTunesHelper] "c:\pr

Attached Files


Edited by Orange Blossom, 24 September 2010 - 11:51 PM.
Glitch, attachments weren't showing. ~ OB


BC AdBot (Login to Remove)

 


#2 myrti

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Posted 27 September 2010 - 09:14 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    nvraid.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 bockwho

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Posted 02 October 2010 - 08:10 AM

A few more details.

when Google .com is typed into IE "cannot open search page"

Mozilla will shut down after a few min of use

I tunes will not connect to store

sound icon is missing from tray. however sound is working now.

Ive been running scans and as of lately ive come up with no infections.

but in the past ive seen some trojans .gen. ect.... in the virus log.

Edited by bockwho, 02 October 2010 - 07:53 PM.


#4 bockwho

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Posted 02 October 2010 - 08:45 AM

uploaded

Attached Files



#5 myrti

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Posted 04 October 2010 - 07:25 AM

Hi,

please try to run a scan with Rootkit Unhooker next:

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth, and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#6 myrti

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Posted 04 October 2010 - 07:28 AM

Hi,

please try to run a scan with Rootkit Unhooker next:

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth, and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#7 bockwho

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Posted 04 October 2010 - 01:48 PM

got it but it wont run not sure why.

#8 myrti

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Posted 05 October 2010 - 04:22 AM

Hi,

how won't it run?

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#9 bockwho

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Posted 05 October 2010 - 04:41 AM

it just beeps after a few seconds.

#10 myrti

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Posted 05 October 2010 - 04:53 AM

So you never even see the screen from it pop up? Does it just close the program or does it restart the PC?

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#11 bockwho

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Posted 05 October 2010 - 02:49 PM

nothing.. just a beep beep. and it sits. as if I didn't do anything.

could it be something blocking it? should we try and clear a few things up? then try again?

IE now says no connection.

Firefox running somewhat normal Ive been getting a lot of not responsive and the program will close on a whim.


The sound problem seems to have been one of the things caught by my anti virus it has worked normal now for 5 days.

Edited by bockwho, 05 October 2010 - 02:51 PM.


#12 myrti

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Posted 06 October 2010 - 04:33 AM

Hi,

could you please try gmer instead:

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

is that a bird?  a plane? nooo it's the flying blueberry!

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#13 bockwho

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Posted 07 October 2010 - 06:48 PM

I will try to do it tomorrow. I just got back from my trip.

#14 bockwho

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Posted 08 October 2010 - 12:16 PM

This is very strange but everything is now working normaly. The computer has only been on once since then and now its "happy" Ill try and run the scan... did you see any thing in the first two scans?


#15 myrti

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Posted 11 October 2010 - 04:30 AM

Hi,

the first log is cut of, the second set of logs shows a couple of leftovers. I am suspecting an infection that would only show in a gmer or rootkit unhooker log though, so I am waiting for those logs for a final assessment.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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