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Major virus issues PLEASE HELP


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2 replies to this topic

#1 BigTrox

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Posted 20 September 2010 - 09:11 PM

I am running on a Dell with XP Pro, and I am generally very saavy when it comes to these types of issues, but this has me perplexed. First, I kept getting stuck on the CHKDSK at 13% for days. I got past that after trying several times on a safe mode restart, which also got stuck on a certain spot for hours. Once I finally got into Windows, it said I had an "Active Desktop" error, so I ran AVG and Malwarebytes, and it found hundreds of viruses and malware which it deleted and said I had clean logs. Now, mysteriously the D:\WINDOWS folder is GONE!. I ran a scan with Hi Jack This and I figured somebody here could read the log better than I could:

QUOTE
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:00:22 PM, on 9/20/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Google\Update\GoogleUpdate.exe
D:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
D:\WINDOWS\system32\dlcicoms.exe
D:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
D:\Program Files\Java\jre6\bin\jqs.exe
D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxduserv.exe
D:\WINDOWS\system32\lxducoms.exe
D:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe
D:\WINDOWS\system32\nvsvc32.exe
D:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
D:\WINDOWS\system32\svchost.exe
D:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
D:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
D:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe
D:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
D:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
D:\WINDOWS\RTHDCPL.EXE
D:\WINDOWS\system32\RUNDLL32.EXE
D:\Program Files\Lexmark 5600-6600 Series\lxdumon.exe
D:\Program Files\Lexmark 5600-6600 Series\ezprint.exe
D:\Documents and Settings\Pat Danner.PAT-B17A9B96916\My Documents\RCA easyRip\EZDock.exe
D:\Program Files\iTunes\iTunesHelper.exe
D:\Program Files\Citrix\ICA Client\concentr.exe
D:\Program Files\Java\jre6\bin\jusched.exe
D:\Program Files\MSN Toolbar\Platform\4.0.0379.0\mswinext.exe
D:\Program Files\Citrix\ICA Client\wfcrun32.exe
D:\Program Files\Messenger\msmsgs.exe
D:\WINDOWS\system32\ctfmon.exe
D:\Program Files\iPod\bin\iPodService.exe
D:\PROGRA~1\Yahoo!\Messenger\ymsgr_tray.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\Documents and Settings\Pat Danner.PAT-B17A9B96916\Local Settings\Temporary Internet Files\Content.IE5\LVJAVWLR\HijackThis[1].exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.live.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://toolbar.ask.com/toolbarv/askRedirec...amp;gc=1&q=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.live.com/sphome.aspx
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://toolbar.ask.com/toolbarv/askRedirec...p;gc=1&q=%s
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: DefaultSearchHook Class - {C94E154B-1459-4A47-966B-4B843BEFC7DB} - D:\Program Files\AskSearch\bin\DefaultSearch.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll (file missing)
F2 - REG:system.ini: UserInit=D:\WINDOWS\system32\userinit.exe,D:\WINDOWS\system32\sdra64.exe,
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - D:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll (file missing)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - D:\Program Files\AskBarDis\bar\bin\askBar.dll (file missing)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - D:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - D:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Lexmark Printable Web - {D2C5E510-BE6D-42CC-9F61-E4F939078474} - D:\Program Files\Lexmark Printable Web\bho.dll
O2 - BHO: MSN Toolbar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - D:\Program Files\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - D:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - D:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - D:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll (file missing)
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - D:\Program Files\AskBarDis\bar\bin\askBar.dll (file missing)
O3 - Toolbar: MSN Toolbar - {8dcb7100-df86-4384-8842-8fa844297b3f} - D:\Program Files\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll (file missing)
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE D:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE D:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [DLCICATS] rundll32 D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCItime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [lxdumon.exe] "D:\Program Files\Lexmark 5600-6600 Series\lxdumon.exe"
O4 - HKLM\..\Run: [EzPrint] "D:\Program Files\Lexmark 5600-6600 Series\ezprint.exe"
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ConnectionCenter] "D:\Program Files\Citrix\ICA Client\concentr.exe" /startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "D:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [MSN Toolbar] "D:\Program Files\MSN Toolbar\Platform\4.0.0379.0\mswinext.exe"
O4 - HKLM\..\Run: [Microsoft Default Manager] "D:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "D:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "D:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Pando Media Booster] D:\Program Files\Pando Networks\Media Booster\PMB.exe
O4 - HKCU\..\Run: [Weather] D:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "D:\PROGRA~1\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'd:\program files\bonjour\mdnsnsp.dll' missing
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0...oUploader55.cab
O16 - DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader2.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/pub/shock...ash/swflash.cab
O20 - Winlogon Notify: GoToAssist - D:\Program Files\Citrix\GoToAssist\599\G2AWinLogon.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - D:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - D:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - D:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Unknown owner - D:\Program Files\Bonjour\mDNSResponder.exe (file missing)
O23 - Service: dlci_device - - D:\WINDOWS\system32\dlcicoms.exe
O23 - Service: Forceware Web Interface (ForcewareWebInterface) - Apache Software Foundation - D:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - D:\Program Files\Citrix\GoToAssist\599\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - D:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - D:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: lxduCATSCustConnectService - Lexmark International, Inc. - D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxduserv.exe
O23 - Service: lxdu_device - - D:\WINDOWS\system32\lxducoms.exe
O23 - Service: ForceWare IP service (nSvcIp) - NVIDIA Corporation - D:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe
O23 - Service: ForceWare user log service (nSvcLog) - NVIDIA Corporation - D:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - D:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - D:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
O24 - Desktop Component 0: (no name) - https://sunportal.sunh.com/CitrixWebProxy/a...MDGLBIGKGKJDOEE

--
End of file - 10995 bytes


I am also in the process of running an additional scan on Kaspersky. I will post the logs when available.

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Elise

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Posted 27 September 2010 - 08:17 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 04 October 2010 - 05:07 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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