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Generic Host Error for Win32(affects sound)


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17 replies to this topic

#1 puternoob

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Posted 20 September 2010 - 09:11 PM

Hi, Im having a problem with my sound device the last couple days. After i boot up my pc, sometime shortly ill get an error message. Generic Host Error. I view the technical data to explain and I have this show...szAppName:svchost.exe svAppVer: 5.1.2600.5512 szModName: ntdll.dll szModVer: 5.1.2600.5755 offset: 00023845. Ok when i get this message my sound shuts off. I open control panel and go to sound and audio devices. On that tab its supposed to show my realtek high def audio, but it says no sound device. In device manager it show my sd as realtek hd audio and its working properly. To have sound temporarily i have to reboot my pc, but it only starts up in safe mode or most recent configuration that worked. if i choose start up windows normally it just keeps rebooting over and over again. Ive made sure the most recent drivers are installed but getting the feeling this isnt the issue. svchost is a process right? so maybe theres a registry problem? Also i have SAS and malewarebytes and only SAS detects adware tracking cookies that cant be removed, even with the lastest updated SAS. Hope some1 can help me out please, if you need more info just post ill get whatever info i can to you. Thanks again!

dds log:

DDS (Ver_10-03-17.01) - NTFSx86
Run by Tom at 21:19:56.38 on Mon 09/20/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3323.2737 [GMT -4:00]

AV: AntiVir Desktop *On-access scanning enabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}

============== Running Processes ===============

E:\WINDOWS\system32\nvsvc32.exe
E:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
E:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
E:\WINDOWS\system32\spoolsv.exe
C:\Avira\AntiVir Desktop\sched.exe
C:\Avira\AntiVir Desktop\avguard.exe
svchost.exe
E:\WINDOWS\Explorer.EXE
C:\Avira\AntiVir Desktop\avgnt.exe
E:\Program Files\DeviceVM\Browser Configuration Utility\BCU.exe
C:\Program Files\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
E:\Program Files\Common Files\Java\Java Update\jusched.exe
E:\WINDOWS\system32\RUNDLL32.EXE
E:\WINDOWS\RTHDCPL.EXE
E:\WINDOWS\system32\ctfmon.exe
E:\Program Files\DeviceVM\Browser Configuration Utility\BCUService.exe
E:\Program Files\Java\jre6\bin\jqs.exe
E:\Program Files\Marvell\raid\Apache2\bin\httpd.exe
E:\WINDOWS\system32\PnkBstrA.exe
E:\WINDOWS\system32\svchost.exe -k imgsvc
E:\Program Files\Marvell\raid\Apache2\bin\httpd.exe
E:\Program Files\Marvell\raid\svc\mvraidsvc.exe
E:\Program Files\Internet Explorer\iexplore.exe
E:\Program Files\Internet Explorer\iexplore.exe
E:\Program Files\Internet Explorer\iexplore.exe
E:\Program Files\Internet Explorer\iexplore.exe
C:\Avira\AntiVir Desktop\update.exe
E:\Documents and Settings\Tom\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uURLSearchHooks: SearchHook Class: {bc86e1ab-eda5-4059-938f-ce307b0c6f0a} - e:\program files\devicevm\browser configuration utility\AddressBarSearch.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - e:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - e:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - e:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [Steam] "e:\program files\steam\Steam.exe" -silent
uRun: [ctfmon.exe] e:\windows\system32\ctfmon.exe
uRun: [SUPERAntiSpyware] e:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [avgnt] "c:\avira\antivir desktop\avgnt.exe" /min
mRun: [BCU] "e:\program files\devicevm\browser configuration utility\BCU.exe"
mRun: [MRUTray] e:\program files\marvell\raid\tray\MarvellTray.exe
mRun: [NUSB3MON] "c:\program files\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe"
mRun: [SunJavaUpdateSched] "e:\program files\common files\java\java update\jusched.exe"
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
mRun: [Adobe Reader Speed Launcher] "e:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "e:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [nwiz] e:\program files\nvidia corporation\nview\nwiz.exe /installquiet
mRun: [NvMediaCenter] RUNDLL32.EXE e:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NvCplDaemon] RUNDLL32.EXE e:\windows\system32\NvCpl.dll,NvStartup
mRun: [RTHDCPL] RTHDCPL.EXE
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - e:\program files\messenger\msmsgs.exe
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} - hxxp://lads.myspace.com/upload/MySpaceUploader2.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Notify: !SASWinLogon - e:\program files\superantispyware\SASWINLO.DLL
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - e:\program files\superantispyware\SASSEH.DLL

============= SERVICES / DRIVERS ===============

R0 mv91cons;Marvell 91xx Config Device Driver;e:\windows\system32\drivers\mv91cons.sys [2009-10-9 20008]
R1 avgio;avgio;c:\avira\antivir desktop\avgio.sys [2010-6-10 11608]
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\avira\antivir desktop\sched.exe [2010-6-10 108289]
R2 AntiVirService;Avira AntiVir Guard;c:\avira\antivir desktop\avguard.exe [2010-6-10 185089]
R2 avgntflt;avgntflt;e:\windows\system32\drivers\avgntflt.sys [2010-6-10 56816]
R2 BCUService;Browser Configuration Utility Service;e:\program files\devicevm\browser configuration utility\BCUService.exe [2010-6-10 219360]
R2 Marvell RAID;Marvell RAID Event Agent;e:\program files\marvell\raid\svc\mvraidsvc.exe [2009-10-5 151552]
R2 MRUWebService;MRU Web Service;e:\program files\marvell\raid\apache2\bin\httpd.exe [2009-4-8 24635]
R3 nusb3hub;NEC Electronics USB 3.0 Hub Driver;e:\windows\system32\drivers\nusb3hub.sys [2009-9-25 56576]
R3 nusb3xhc;NEC Electronics USB 3.0 Host Controller Driver;e:\windows\system32\drivers\nusb3xhc.sys [2009-9-25 138240]
S1 SASDIFSV;SASDIFSV;\??\e:\program files\superantispyware\sasdifsv.sys --> e:\program files\superantispyware\SASDIFSV.SYS [?]
S1 SASKUTIL;SASKUTIL;\??\e:\program files\superantispyware\saskutil.sys --> e:\program files\superantispyware\SASKUTIL.sys [?]
S3 Ambfilt;Ambfilt;e:\windows\system32\drivers\Ambfilt.sys [2010-6-10 1691480]
S3 nosGetPlusHelper;getPlus® Helper 3004;e:\windows\system32\svchost.exe -k nosGetPlusHelper [2008-4-14 14336]
S3 SASENUM;SASENUM;\??\e:\program files\superantispyware\sasenum.sys --> e:\program files\superantispyware\SASENUM.SYS [?]

=============== Created Last 30 ================

2010-09-01 02:30:02 262 ----a-w- e:\windows\{789289CA-F73A-4A16-A331-54D498CE069F}_WiseFW.ini
2010-08-28 21:21:17 0 d-----w- e:\docume~1\tom\applic~1\The Creative Assembly

==================== Find3M ====================

2010-09-20 09:33:38 234280 ----a-w- e:\windows\system32\PnkBstrB.exe
2010-09-20 08:15:11 137976 ----a-w- e:\windows\system32\drivers\PnkBstrK.sys
2010-09-03 20:20:40 84584 ----a-w- e:\windows\SOUNDMAN.EXE
2010-09-03 20:20:40 359016 ----a-w- e:\windows\vncutil.exe
2010-09-03 20:20:40 1833576 ----a-w- e:\windows\SkyTel.exe
2010-09-03 20:20:28 9721960 ----a-w- e:\windows\RTLCPL.EXE
2010-09-03 20:20:28 1489512 ----a-w- e:\windows\RtlUpd.exe
2010-09-03 20:20:18 6139496 ----a-w- e:\windows\system32\drivers\RtkHDAud.sys
2010-09-03 20:20:18 54888 ----a-w- e:\windows\system32\RtkCoInstXP.dll
2010-09-03 20:20:06 19573352 ----a-w- e:\windows\RTHDCPL.EXE
2010-09-03 20:20:06 129640 ----a-w- e:\windows\RtkAudioService.exe
2010-09-03 20:19:54 2180712 ----a-w- e:\windows\MicCal.exe
2010-09-03 20:19:44 64104 ----a-w- e:\windows\ALCMTR.EXE
2010-09-03 20:19:44 2815592 ----a-w- e:\windows\ALCWZRD.EXE
2010-08-31 20:28:46 1251944 ----a-w- e:\windows\RtlExUpd.dll
2010-08-29 14:02:09 233804 ----a-w- e:\windows\system32\nvdrsdb1.bin
2010-08-29 14:02:09 233804 ----a-w- e:\windows\system32\nvdrsdb0.bin
2010-07-09 22:38:00 6343040 ----a-w- e:\windows\system32\nv4_disp.dll
2010-07-09 22:38:00 61440 ----a-w- e:\windows\system32\OpenCL.dll
2010-07-09 22:38:00 4595712 ----a-w- e:\windows\system32\nvcuda.dll
2010-07-09 22:38:00 2914408 ----a-w- e:\windows\system32\nvcuvid.dll
2010-07-09 22:38:00 2506344 ----a-w- e:\windows\system32\nvcuvenc.dll
2010-07-09 22:38:00 236136 ----a-w- e:\windows\system32\nvcodins.dll
2010-07-09 22:38:00 236136 ----a-w- e:\windows\system32\nvcod.dll
2010-07-09 22:38:00 2195030 ----a-w- e:\windows\system32\nvdata.bin
2010-07-09 22:38:00 1388544 ----a-w- e:\windows\system32\nvapi.dll
2010-07-09 22:38:00 13549568 ----a-w- e:\windows\system32\nvoglnt.dll
2010-07-09 22:38:00 10260480 ----a-w- e:\windows\system32\nvcompiler.dll
2010-07-09 20:24:26 81920 ----a-w- e:\windows\system32\nvwddi.dll
2010-07-09 20:24:18 277608 ----a-w- e:\windows\system32\nvmccs.dll
2010-07-09 20:24:18 110696 ----a-w- e:\windows\system32\nvmctray.dll
2010-07-09 20:24:16 155752 ----a-w- e:\windows\system32\nvsvc32.exe
2010-07-09 20:24:16 145000 ----a-w- e:\windows\system32\nvcolor.exe
2010-07-09 20:24:16 13923432 ----a-w- e:\windows\system32\nvcpl.dll
2010-07-09 19:04:40 41872 ----a-w- e:\windows\system32\xfcodec.dll
2010-07-09 18:23:35 139152 ----a-w- e:\docume~1\tom\applic~1\PnkBstrK.sys
2010-07-09 18:23:04 794408 ----a-w- e:\windows\system32\pbsvc.exe

============= FINISH: 21:20:42.80 ===============

Attached Files



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#2 Elise

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Posted 27 September 2010 - 08:17 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


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#3 puternoob

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Posted 27 September 2010 - 03:54 PM

Hello Elise, thankyou for replying to my topic and for helping me out! Im still having the same problems as in my original post. Do you think my sound problem(GenericHostError) is a by-product of the malware installed on my pc? The otl and extras logs were uploaded fine, but the rku log will not upload on this post. Its one of those wierd looking files that wont open on my pc because i dont have the proper program to open it with. I will just copy/paste the info if thats ok. Thankyou so much elise for you time and help.


RkU Version: 3.8.388.590, Type LE (SR2)
==============================================
OS Name: Windows XP
Version 5.1.2600 (Service Pack 3)
Number of processors #8
==============================================
>Drivers
==============================================
0xB5F6A000 E:\WINDOWS\system32\DRIVERS\nv4_mini.sys 10604544 bytes (NVIDIA Corporation, NVIDIA Compatible Windows 2000 Miniport Driver, Version 258.96 )
0xAE58F000 E:\WINDOWS\system32\drivers\RtkHDAud.sys 6397952 bytes (Realtek Semiconductor Corp., Realtek® High Definition Audio Function Driver)
0xBD012000 E:\WINDOWS\System32\nv4_disp.dll 6344704 bytes (NVIDIA Corporation, NVIDIA Compatible Windows 2000 Display driver, Version 258.96 )
0x804D7000 E:\WINDOWS\system32\ntkrnlpa.exe 2150400 bytes (Microsoft Corporation, NT Kernel & System)
0x804D7000 PnpManager 2150400 bytes
0x804D7000 RAW 2150400 bytes
0x804D7000 WMIxWDM 2150400 bytes
0xBF800000 Win32k 1851392 bytes
0xBF800000 E:\WINDOWS\System32\win32k.sys 1851392 bytes (Microsoft Corporation, Multi-User Win32 Driver)
0xA94DE000 E:\WINDOWS\System32\Drivers\dump_iaStor.sys 1781760 bytes
0xB7D7E000 iaStor.sys 1781760 bytes (Intel Corporation, Intel Matrix Storage Manager driver - x86)
0xB7CA8000 Ntfs.sys 577536 bytes (Microsoft Corporation, NT File System Driver)
0xA96AD000 E:\WINDOWS\system32\DRIVERS\mrxsmb.sys 458752 bytes (Microsoft Corporation, Windows NT SMB Minirdr)
0xB0CF9000 E:\WINDOWS\system32\DRIVERS\update.sys 385024 bytes (Microsoft Corporation, Update Driver)
0xA97B8000 E:\WINDOWS\system32\DRIVERS\tcpip.sys 364544 bytes (Microsoft Corporation, TCP/IP Protocol Driver)
0xA8187000 E:\WINDOWS\system32\DRIVERS\srv.sys 356352 bytes (Microsoft Corporation, Server driver)
0xA7C2C000 E:\WINDOWS\System32\Drivers\HTTP.sys 266240 bytes (Microsoft Corporation, HTTP Protocol Stack)
0xB7F79000 ACPI.sys 188416 bytes (Microsoft Corporation, ACPI Driver for NT)
0xA858B000 E:\WINDOWS\system32\DRIVERS\mrxdav.sys 184320 bytes (Microsoft Corporation, Windows NT WebDav Minirdr)
0xB7C7B000 NDIS.sys 184320 bytes (Microsoft Corporation, NDIS 5.1 wrapper driver)
0xA77F4000 E:\WINDOWS\system32\drivers\kmixer.sys 176128 bytes (Microsoft Corporation, Kernel Mode Audio Mixer)
0xA971D000 E:\WINDOWS\system32\DRIVERS\rdbss.sys 176128 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver)
0xB5F0A000 E:\WINDOWS\system32\DRIVERS\HDAudBus.sys 163840 bytes (Windows ® Server 2003 DDK provider, High Definition Audio Bus Driver v1.0a)
0xA9790000 E:\WINDOWS\system32\DRIVERS\netbt.sys 163840 bytes (Microsoft Corporation, MBT Transport driver)
0xA976A000 E:\WINDOWS\system32\DRIVERS\ipnat.sys 155648 bytes (Microsoft Corporation, IP Network Address Translator)
0xAB944000 E:\WINDOWS\system32\drivers\portcls.sys 147456 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices))
0xB5F32000 E:\WINDOWS\system32\DRIVERS\USBPORT.SYS 147456 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver)
0xB5EA2000 E:\WINDOWS\system32\DRIVERS\ks.sys 143360 bytes (Microsoft Corporation, Kernel CSA Library)
0xB5EE7000 E:\WINDOWS\system32\DRIVERS\Rtenicxp.sys 143360 bytes (Realtek Semiconductor Corporation , Realtek 10/100/1000 NDIS 5.1 Driver )
0xA9748000 E:\WINDOWS\System32\drivers\afd.sys 139264 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock)
0xB5EC5000 E:\WINDOWS\system32\DRIVERS\nusb3xhc.sys 139264 bytes (NEC Electronics Corporation, USB 3.0 Host Controller Driver)
0x806E4000 ACPI_HAL 134400 bytes
0x806E4000 E:\WINDOWS\system32\hal.dll 134400 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL)
0xB7D5E000 fltMgr.sys 131072 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager)
0xB7F49000 ftdisk.sys 126976 bytes (Microsoft Corporation, FT Disk Driver)
0xA9691000 E:\WINDOWS\system32\DRIVERS\avipbb.sys 114688 bytes (Avira GmbH, Avira Driver for RootKit Detection)
0xB7C61000 Mup.sys 106496 bytes (Microsoft Corporation, Multiple UNC Provider driver)
0xB7F31000 atapi.sys 98304 bytes (Microsoft Corporation, IDE/ATAPI Port Driver)
0xB7D35000 KSecDD.sys 94208 bytes (Microsoft Corporation, Kernel Security Support Provider Interface)
0xB536C000 E:\WINDOWS\system32\DRIVERS\ndiswan.sys 94208 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption))
0xA84FE000 E:\WINDOWS\system32\drivers\wdmaud.sys 86016 bytes (Microsoft Corporation, MMSYSTEM Wave/Midi API mapper)
0xA86F8000 E:\WINDOWS\system32\DRIVERS\avgntflt.sys 81920 bytes (Avira GmbH, Avira Minifilter Driver)
0xB5383000 E:\WINDOWS\system32\DRIVERS\parport.sys 81920 bytes (Microsoft Corporation, Parallel Port Driver)
0xB5F56000 E:\WINDOWS\system32\DRIVERS\VIDEOPRT.SYS 81920 bytes (Microsoft Corporation, Video Port Driver)
0xA9811000 E:\WINDOWS\system32\DRIVERS\ipsec.sys 77824 bytes (Microsoft Corporation, IPSec Driver)
0xBD000000 E:\WINDOWS\System32\drivers\dxg.sys 73728 bytes (Microsoft Corporation, DirectX Graphics Driver)
0xB7D4C000 sr.sys 73728 bytes (Microsoft Corporation, System Restore Filesystem Filter Driver)
0xB7F68000 pci.sys 69632 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator)
0xB535B000 E:\WINDOWS\system32\DRIVERS\psched.sys 69632 bytes (Microsoft Corporation, MS QoS Packet Scheduler)
0xB4B58000 E:\WINDOWS\System32\Drivers\Cdfs.SYS 65536 bytes (Microsoft Corporation, CD-ROM File System Driver)
0xB8228000 E:\WINDOWS\system32\DRIVERS\cdrom.sys 65536 bytes (Microsoft Corporation, SCSI CD-ROM Driver)
0xB703E000 E:\WINDOWS\system32\DRIVERS\serial.sys 65536 bytes (Microsoft Corporation, Serial Device Driver)
0xB81D8000 E:\WINDOWS\system32\drivers\drmk.sys 61440 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter)
0xB8238000 E:\WINDOWS\system32\DRIVERS\redbook.sys 61440 bytes (Microsoft Corporation, Redbook Audio Filter Driver)
0xB82C8000 E:\WINDOWS\system32\drivers\sysaudio.sys 61440 bytes (Microsoft Corporation, System Audio WDM Filter)
0xB246E000 E:\WINDOWS\system32\DRIVERS\usbhub.sys 61440 bytes (Microsoft Corporation, Default Hub Driver for USB)
0xB81E8000 E:\WINDOWS\system32\DRIVERS\nusb3hub.sys 57344 bytes (NEC Electronics Corporation, USB 3.0 Hub Driver)
0xB80F8000 E:\WINDOWS\system32\DRIVERS\CLASSPNP.SYS 53248 bytes (Microsoft Corporation, SCSI Class System Dll)
0xB702E000 E:\WINDOWS\system32\DRIVERS\i8042prt.sys 53248 bytes (Microsoft Corporation, i8042 Port Driver)
0xB701E000 E:\WINDOWS\system32\DRIVERS\rasl2tp.sys 53248 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver)
0xB80D8000 VolSnap.sys 53248 bytes (Microsoft Corporation, Volume Shadow Copy Driver)
0xB6FFE000 E:\WINDOWS\system32\DRIVERS\raspptp.sys 49152 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol)
0xB247E000 E:\WINDOWS\System32\Drivers\Fips.SYS 45056 bytes (Microsoft Corporation, FIPS Crypto Driver)
0xB8218000 E:\WINDOWS\system32\DRIVERS\imapi.sys 45056 bytes (Microsoft Corporation, IMAPI Kernel Driver)
0xB80B8000 MountMgr.sys 45056 bytes (Microsoft Corporation, Mount Manager)
0xB700E000 E:\WINDOWS\system32\DRIVERS\raspppoe.sys 45056 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver)
0xB80A8000 isapnp.sys 40960 bytes (Microsoft Corporation, PNP ISA Bus Driver)
0xB248E000 E:\WINDOWS\System32\Drivers\NDProxy.SYS 40960 bytes (Microsoft Corporation, NDIS Proxy)
0xB81F8000 E:\WINDOWS\system32\DRIVERS\termdd.sys 40960 bytes (Microsoft Corporation, Terminal Server Driver)
0xB80E8000 disk.sys 36864 bytes (Microsoft Corporation, PnP Disk Driver)
0xB4B38000 E:\WINDOWS\system32\DRIVERS\HIDCLASS.SYS 36864 bytes (Microsoft Corporation, Hid Class Library)
0xB8208000 E:\WINDOWS\system32\DRIVERS\intelppm.sys 36864 bytes (Microsoft Corporation, Processor Device Driver)
0xB6FEE000 E:\WINDOWS\system32\DRIVERS\msgpc.sys 36864 bytes (Microsoft Corporation, MS General Packet Classifier)
0xB80C8000 mv91cons.sys 36864 bytes (Marvell Semiconductor Inc., Marvell 91xx Confige Device Driver)
0xB4B88000 E:\WINDOWS\system32\DRIVERS\netbios.sys 36864 bytes (Microsoft Corporation, NetBIOS interface driver)
0xA7BAC000 E:\WINDOWS\System32\Drivers\Normandy.SYS 36864 bytes (RKU Driver)
0xB4B98000 E:\WINDOWS\system32\DRIVERS\wanarp.sys 36864 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver)
0xB2A07000 E:\WINDOWS\System32\Drivers\Npfs.SYS 32768 bytes (Microsoft Corporation, NPFS Driver)
0xB29F7000 E:\WINDOWS\system32\DRIVERS\usbccgp.sys 32768 bytes (Microsoft Corporation, USB Common Class Generic Parent Driver)
0xB83D8000 E:\WINDOWS\system32\DRIVERS\usbehci.sys 32768 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver)
0xB83F8000 E:\WINDOWS\system32\DRIVERS\fdc.sys 28672 bytes (Microsoft Corporation, Floppy Disk Controller Driver)
0xB29EF000 E:\WINDOWS\system32\DRIVERS\HIDPARSE.SYS 28672 bytes (Microsoft Corporation, Hid Parsing Library)
0xB8328000 E:\WINDOWS\system32\DRIVERS\PCIIDEX.SYS 28672 bytes (Microsoft Corporation, PCI IDE Bus Driver Extension)
0xB8428000 E:\WINDOWS\system32\DRIVERS\kbdclass.sys 24576 bytes (Microsoft Corporation, Keyboard Class Driver)
0xB84A8000 E:\WINDOWS\system32\DRIVERS\mouclass.sys 24576 bytes (Microsoft Corporation, Mouse Class Driver)
0xB29FF000 E:\WINDOWS\system32\DRIVERS\ssmdrv.sys 24576 bytes (Avira GmbH, AVIRA SnapShot Driver)
0xB83D0000 E:\WINDOWS\system32\DRIVERS\usbuhci.sys 24576 bytes (Microsoft Corporation, UHCI USB Miniport Driver)
0xB2A17000 E:\WINDOWS\System32\drivers\vga.sys 24576 bytes (Microsoft Corporation, VGA/Super VGA Video Driver)
0xB2A27000 E:\WINDOWS\system32\DRIVERS\flpydisk.sys 20480 bytes (Microsoft Corporation, Floppy Driver)
0xB2A0F000 E:\WINDOWS\System32\Drivers\Msfs.SYS 20480 bytes (Microsoft Corporation, Mailslot driver)
0xB8330000 PartMgr.sys 20480 bytes (Microsoft Corporation, Partition Manager)
0xB8468000 E:\WINDOWS\system32\DRIVERS\ptilink.sys 20480 bytes (Parallel Technologies, Inc., Parallel Technologies DirectParallel IO Library)
0xB8470000 E:\WINDOWS\system32\DRIVERS\raspti.sys 20480 bytes (Microsoft Corporation, PTI DirectParallel® mini-port/call-manager driver)
0xB8430000 E:\WINDOWS\system32\DRIVERS\TDI.SYS 20480 bytes (Microsoft Corporation, TDI Wrapper)
0xB29E7000 E:\WINDOWS\System32\watchdog.sys 20480 bytes (Microsoft Corporation, Watchdog Driver)
0xB69A3000 E:\WINDOWS\system32\DRIVERS\mssmbios.sys 16384 bytes (Microsoft Corporation, System Management BIOS Driver)
0xA86D0000 E:\WINDOWS\system32\DRIVERS\ndisuio.sys 16384 bytes (Microsoft Corporation, NDIS User mode I/O Driver)
0xB7BF9000 E:\WINDOWS\system32\DRIVERS\serenum.sys 16384 bytes (Microsoft Corporation, Serial Port Enumerator)
0xB84B8000 E:\WINDOWS\system32\BOOTVID.dll 12288 bytes (Microsoft Corporation, VGA Boot Driver)
0xB69A7000 E:\WINDOWS\System32\drivers\Dxapi.sys 12288 bytes (Microsoft Corporation, DirectX API Driver)
0xB7BD9000 E:\WINDOWS\system32\DRIVERS\hidusb.sys 12288 bytes (Microsoft Corporation, USB Miniport Driver for Input Devices)
0xB7BD5000 E:\WINDOWS\system32\DRIVERS\mouhid.sys 12288 bytes (Microsoft Corporation, HID Mouse Filter Driver)
0xB7BF5000 E:\WINDOWS\system32\DRIVERS\ndistapi.sys 12288 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver)
0xAEBC5000 E:\WINDOWS\system32\DRIVERS\rasacd.sys 12288 bytes (Microsoft Corporation, RAS Automatic Connection Driver)
0xB85D0000 C:\Avira\AntiVir Desktop\avgio.sys 8192 bytes (Avira GmbH, Avira AntiVir Support for Minifilter)
0xB85BC000 E:\WINDOWS\System32\Drivers\Beep.SYS 8192 bytes (Microsoft Corporation, BEEP Driver)
0xB85BA000 E:\WINDOWS\System32\Drivers\Fs_Rec.SYS 8192 bytes (Microsoft Corporation, File System Recognizer Driver)
0xB85A8000 E:\WINDOWS\system32\KDCOM.DLL 8192 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL)
0xB85BE000 E:\WINDOWS\System32\Drivers\mnmdd.SYS 8192 bytes (Microsoft Corporation, Frame buffer simulator)
0xB8656000 E:\WINDOWS\System32\Drivers\ParVdm.SYS 8192 bytes (Microsoft Corporation, VDM Parallel Driver)
0xB85C0000 E:\WINDOWS\System32\DRIVERS\RDPCDD.sys 8192 bytes (Microsoft Corporation, RDP Miniport)
0xB85FE000 E:\WINDOWS\system32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator)
0xB85CC000 E:\WINDOWS\system32\DRIVERS\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver)
0xB85AA000 E:\WINDOWS\system32\DRIVERS\WMILIB.SYS 8192 bytes (Microsoft Corporation, WMILIB WMI support library Dll)
0xB8767000 E:\WINDOWS\system32\DRIVERS\audstub.sys 4096 bytes (Microsoft Corporation, AudStub Driver)
0xB87D5000 E:\WINDOWS\System32\drivers\dxgthk.sys 4096 bytes (Microsoft Corporation, DirectX Graphics Driver Thunk)
0xABEEB000 E:\WINDOWS\System32\Drivers\Null.SYS 4096 bytes (Microsoft Corporation, NULL Driver)
0xB8670000 pciide.sys 4096 bytes (Microsoft Corporation, Generic PCI IDE Bus Driver)
!!!!!!!!!!!Hidden driver: 0x88702AEA ?_empty_? 1302 bytes
0x88702EC5 unknown_irp_handler 315 bytes
!!!!!!!!!!!Hidden driver: 0x890F85A8 ?_empty_? 0 bytes
==============================================
>Stealth
==============================================
0xB7D7E000 WARNING: suspicious driver modification [iaStor.sys::0x88702AEA]


!!POSSIBLE ROOTKIT ACTIVITY DETECTED!! =)

Attached Files



#4 Elise

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Posted 28 September 2010 - 03:06 AM

Hi, unfortunately you have a nasty rootkit on board.

BACKDOOR WARNING
------------------------------
One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.


COMBOFIX
---------------
Please download ComboFix from one of these locations:
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#5 puternoob

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Posted 28 September 2010 - 06:13 AM

Ok here it is. Im not too worried about it not returning 100% since I dont use this pc for financial use. My main concern has been the sound issue. Have you found any info from the logs ive provided regarding the generic host error for the sound failing? Thanks so much for your help!

Attached Files



#6 Elise

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Posted 28 September 2010 - 06:49 AM

That didn't do the trick.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#7 puternoob

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Posted 28 September 2010 - 08:47 AM

It found the rootkit! Here's the log.

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#8 Elise

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Posted 28 September 2010 - 09:01 AM

Well done! smile.gif Can you now please rerun Combofix and post me the new log?

regards, Elise


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#9 puternoob

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Posted 28 September 2010 - 09:58 AM

thumbup2.gif

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#10 Elise

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Posted 28 September 2010 - 11:08 AM

Hi, do you have an XP CD at hand? We need to replace a file.

UPDATE JAVA
------------------
Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "JDK 6 Update 21 (JDK or JRE)".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u21-windows-i586.exe to install the newest version.
  • If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.


MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please launch MBAM and update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

regards, Elise


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#11 puternoob

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Posted 28 September 2010 - 12:02 PM

Since the removal of the rootkit, I havent had the generic host error causing my sound device to disappear. So i guess thats fixed. I updated to the latest java also, here's the mbam log. I have a slipstreamed windows cd with sp3, do i still need to replace a file?

Attached Files


Edited by puternoob, 28 September 2010 - 12:03 PM.


#12 Elise

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Posted 28 September 2010 - 12:07 PM

First lets see if you don't have a spare copy of the file:

Rerun OTL, and copy/paste the following in the "custom scan/fix" field. Click the NONE button and then Run Scan. Post me the resulting log.
CODE
/md5start
sfcfiles.dll
/md5stop


ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    Note - when ESET doesn't find any threats, no report will be created.
  12. Push the button.
  13. Push

regards, Elise


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#13 puternoob

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Posted 28 September 2010 - 01:31 PM

Hi Elise, quick question for you b4 i start your last instructions, You said to copy/paste that stuff in the custom box and click none..then run scan. Which "none" do i check, theres a none option for alot of things i.e processes, modules etc, sorry for the misunderstanding.

#14 Elise

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Posted 28 September 2010 - 03:16 PM

The NONE button (top left corner).

regards, Elise


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#15 puternoob

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Posted 28 September 2010 - 06:58 PM

Apologies for the wait Elise, the online scanner completed with no infections. Here is the OTL log u requested thumbup.gif

Attached Files


Edited by puternoob, 28 September 2010 - 06:59 PM.





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