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NeoSpace antivirus help


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#1 Jabbadahut

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Posted 20 September 2010 - 04:32 PM

Well, I decided to give SpyHunter a quick test run, after hearing several nice reports about it, and downloaded the free version. Lo and behold, I run a scan and it informs me that I am in possession of a fake AV program called Neospace. Having dealt with fake AV programs before, I am very worried. It has not actually started up its little tyrannical regime yet, and started constantly flashing it's popups and warnings that I am infected, but I'd rather remove it before it does so. The last three times my computer had to be wiped, and I'd really rather not repeat that.

Be warned, I am a complete tech noob. I don't know the difference between a modem and a harddrive. So please go easy on me lol.

What do I do?

*EDIT* I am running Windows Vista Home Premium, version 6.0.

Edited by Jabbadahut, 20 September 2010 - 04:52 PM.


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#2 boopme

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Posted 20 September 2010 - 09:09 PM

Hello, as it has not taken a foothold yot we maybe able to get out in a couple scans.

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Reboot back to Normal mode.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.
Before you save it rename it to say zztoy.exe


alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Jabbadahut

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Posted 20 September 2010 - 10:53 PM

Thank you for your assistance. The Rkill file ran, as well as I could tell, as intended. Command prompt started it, it ran for around 3 seconds, and then a notepad document popped up with a log of types.

I had no issues with either SAS or MB, and several verrrry interesting things popped up on SAS scan. Small wonder I have viruses, considering my the computer has been. Here are the respective logs.



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/20/2010 at 10:08 PM

Application Version : 4.43.1000

Core Rules Database Version : 5190
Trace Rules Database Version: 3002

Scan type : Complete Scan
Total Scan Time : 00:46:38

Memory items scanned : 343
Memory threats detected : 0
Registry items scanned : 12309
Registry threats detected : 0
File items scanned : 40075
File threats detected : 16

Adware.Flash Tracking Cookie
C:\Users\james\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\5H6KT43M\MEDIA.WWLTV.COM
C:\Users\james\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\5H6KT43M\OBJECTS.TREMORMEDIA.COM
C:\Users\james\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\5H6KT43M\SECURE-US.IMRWORLDWIDE.COM

Adware.Tracking Cookie
cdn.eyewonder.com [ C:\Users\james\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5H6KT43M ]
cdn.insights.gravity.com [ C:\Users\james\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5H6KT43M ]
cdn4.specificclick.net [ C:\Users\james\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5H6KT43M ]
media.ign.com [ C:\Users\james\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5H6KT43M ]
media.nbcdfw.com [ C:\Users\james\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5H6KT43M ]
media.wwltv.com [ C:\Users\james\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5H6KT43M ]
media01.kyte.tv [ C:\Users\james\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5H6KT43M ]
objects.tremormedia.com [ C:\Users\james\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5H6KT43M ]
s0.2mdn.net [ C:\Users\james\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5H6KT43M ]
secure-us.imrworldwide.com [ C:\Users\james\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5H6KT43M ]
tour2.howtobangapornstar.com [ C:\Users\james\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5H6KT43M ]
tour2.teenagedelinquents.com [ C:\Users\james\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5H6KT43M ]
tour2.teenhitchhikers.com [ C:\Users\james\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\5H6KT43M ]


__________________________________________________________________________________________________________________






Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

9/20/2010 10:45:36 PM
mbam-log-2010-09-20 (22-45-36).txt

Scan type: Quick scan
Objects scanned: 134469
Time elapsed: 5 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 21 September 2010 - 08:45 AM

Hello,we look quite good here. I would like to clean the Temp files and do an online scan to be sure.
TFC by OT
Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

ESET
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the ESET Online Scanner button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Export to text file... to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Eset Smart Installer icon on your desktop.
  • Check the "YES, I accept the Terms of Use"
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push "List of found threats"
  • Push "Export to text file", and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the "<<Back" button.
  • Push Finish
In your next reply, please include the following:
  • Eset Scan Log


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Jabbadahut

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Posted 21 September 2010 - 05:56 PM

I ran the TFC and Online scan as directed. The TFC removed quite a few temp files, and seemed to run fine. The online scan came back clean, and thus gave me no log. Spyhunter, however, is still quite adamant that I have a fake AV sitting in my computer. I tracked down the file from the scan that it says is infected, but nothing else detected it. Spybot didn't. Malwarebytes didn't. SAS didn't. Spybot's individual file scanner also came up empty. What now?

#6 boopme

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Posted 21 September 2010 - 06:48 PM

Hello,This is possibly a False positive. We should double check it before we take

action.

Lets' upload this file for a second opinion on what it actually is..

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:
How to see hidden files in Windows

Please click this link-->Jotti

When the jotti page has finished loading, click the Browse button and navigate to the following file and click Submit.
<filepath>suspect.file

Please post back the results of the scan in your next post.

If Jotti is busy, try the same at Virustotal: http://www.virustotal.com/


NOTE:
For submission to a specific anti-virus vendor see Submitting Virus Samples: How to Submit a Virus.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Jabbadahut

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Posted 21 September 2010 - 07:11 PM

I am unable to upload the file.

The filepath is "C:\Program Files\Trend Micro\Internet Security," so a false positive would seem a safe bet. (Unless I'm an idiot and this isn't a normal file.)

This is what the error message says.

""C:\Program Files\Trend Micro\Internet Security refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the internet or your network, and then try again. If it still cannot be located, the information might have been moved to a different location."

#8 boopme

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Posted 21 September 2010 - 09:14 PM

I believe that it must be in the quarantine. I would empty it. If you scan again and it comes up either set it to ignore or see if there is a way to submit it then to TM.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Jabbadahut

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Posted 21 September 2010 - 09:56 PM

Hmm, it still pops up on the scan, but I still cannot get it into the tester. I checked the quarantine, not there. How odd. Would you advise leaving it alone, shredding it with S&D's file shredder, or deleting it? Or are there any other tests you'd like to try? At the moment it doesn't seem to be hurting my computer just is scary on the scan when it pops up.

#10 boopme

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Posted 21 September 2010 - 10:02 PM

This is definately weird. As we cannot be certain let's not delete or shred. Rather,we need a deeper look. This way we can be sure there is no hidden malware that is maybe restarting it. It will be a few days for a reply but they will and it's the safest approach.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Jabbadahut

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Posted 21 September 2010 - 11:33 PM

The first couple were fine, but the Gmer log decided to act up, but it didn't flat out not work...

I don't seem to have the ability to check/uncheck over half the boxes for scanning options. I've tried running it normally by double clicking it, running as admin, it doesn't help. I can run a scan, but I only have a few options at the bottom right to check/uncheck. Should I just skip it anyway, or is there something very very simply I'm overlooking?

I have the other two logs.

#12 boopme

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Posted 22 September 2010 - 09:17 AM

Yes Skip it and post the others.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Pandy

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Posted 22 September 2010 - 10:56 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic348921.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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