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Microsoft Security Essentials / Security Tool = Mission Impossible!


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#1 Sicke

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Posted 20 September 2010 - 02:22 PM

Hello guys (and girls),

I don't give up very easy, that's not really my thing.
But this here, is really out of my league.
I feel like giving up at this point and leave the Digital Western World to go live in a cave.
I am trying over a week now to get rid of Microsoft Security Essentials.
I even suspect that there are two different Trojans/Programs running (Security Tool & Microsoft Security Essentials.

I think I really tried everything. Running Rkill.exe to stop processes. Ran malwarebytes at least 50 times, threw the outcome away, but it will pop up right after restart. Ran Spybot S&D, threw stuff out of the registry. Nothing seems to help :thumbsup:

What the programs do is that everthing is considered a virus by one of them (MSE/ST), the Pop-up will say:
"firefox.exe is a virus", ctrl+alt+delete+ a virus, etc;
* Websites as: Trendmicro Housecall and SuperAntiSpyware are being bloked;
* Programs like Ad-Aware and TweakXp are impossible to install;

I read a lot of post from people that said that after they ran MalwareBytes, everything was nice and clean again... IMPOSSIBLE! It keeps on popping up, no matter what I throw away. I really am out of possibilities right now.
I really am thinking about ditching my laptop (even though I am very attached to it).
Especially when I read some scary stuff.
When I tried to run Combofix.exe (without helper, figured I have nothing to lose) the .exe removed itself from my desktop saying:
"maybe you have some sort of Virut-Virus?"

I figured:
If even ComboFix.exe is afraid and runs away from this, maybe I'd better give up?


I hope somebody has a solution different than say goodbye to my little, white, digital buddy

Kind Regards,
Sicke.

ps.
I thought maybe it is useful to post what Malwarebytes found the last time I checked (but it varies evry time from 1 to 4). Here it is:
Files Infected:
C:\WINDOWS\system32\szetyj67vx.exe (Trojan.LVBP) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Menu Start\Programma's\Security Tool.LNK (Rogue.SecurityTool) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\comsats.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\szetyj67v.exe (Trojan.Dropper) -> Quarantined and deleted successfully.


But when I dont restart in Safe Mode, tehy will be back :flowers:

Edited by Sicke, 20 September 2010 - 03:26 PM.
Moved from XP forum to Am I Infected ~ Hamluis.


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#2 shogun697

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Posted 20 September 2010 - 04:59 PM

have you tried Superfreeantispyware you can get it at download.com.when scan is finished and you press next (eg 57 items found)make sure all boxes are ticked.

#3 shogun697

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Posted 20 September 2010 - 05:01 PM

sorry just read your post again and saw superantispyware was blocked

#4 Sicke

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Posted 20 September 2010 - 05:06 PM

Jep,
No use :thumbsup:

#5 shogun697

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Posted 20 September 2010 - 05:15 PM

i know that this is not going to be the best answer, so hang on till other people anwser such as hamlus.but you seem to know what your doing with computers so why not just do a reinstall of the OS before ditching the laptop?
"I feel like giving up at this point and leave the Digital Western World to go live in a cave." LOL I know how you feel!! hell it took me two weeks to get rid of a virus one time.

#6 shogun697

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Posted 20 September 2010 - 05:17 PM

Also try Avast boot time scan.

#7 Sicke

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Posted 20 September 2010 - 05:22 PM

The Avast-website is blocked,
I downloaded it from somewhere else but (just like Ad-Aware, TweakXP, a.o) it will get blocked at the final stage when installing it. Even now, when I started up in Safe Mode, ran Malwarebytes and Spybot, threw away what they found, I am still not allowed :thumbsup:

#8 shogun697

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Posted 20 September 2010 - 05:33 PM

why not reinstall the Os?I know its a bit of work but you spent more time doing all the scans and you will be it sure it gone?still having said that ill be interested to see how the guys on"am i infected" remove thid



"this"

#9 Sicke

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Posted 20 September 2010 - 06:08 PM

Should I use Acer Recovery Manager for that? I have an Acer
Aspire One, so no hardcopy of Windows. And of I do so, does
it also overwrite the rest of my files?
And if I backup all my files, how do I prevent the Trojans from
coming along?

#10 Sicke

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Posted 21 September 2010 - 12:52 AM

Well... something happened overnight.
I don't know what caused it but I can start Internet without security warnings.
Maybe it's because I killed processes manually, deleted some file manually, maybe Malwarebytes found something that it it didn't find before.
Or S&D found something.

Now it is running a bit better (no popups), but I am sure it is not gone yet.
For example I still can not reach the website of Trendmicro and Avast.

I will run Malwarebytes again when I reach my work in an hour, see if it finds something again.
I will let you know. Thanx!

#11 cryptodan

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Posted 21 September 2010 - 03:08 AM

Download the following:

Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


Make sure you run full scans of MBAM and SAS, and make sure they are updated.

#12 Sicke

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Posted 21 September 2010 - 04:22 PM

Back home, ready for the bastards!

Thanx Cryptodan, quite a story you've got there.
Here is the Logfile that MBAM produced.
I will post it here as mentioned in your reply.
I hope it is not a problem that a few things are in Dutch.

-----------------------------------------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Databaseversie: 4666

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

21-9-2010 23:16:22
mbam-log-2010-09-21 (23-16-22).txt

Scantype: Snelle scan
Objecten gescand: 154468
Verstreken tijd: 27 minuut/minuten, 54 seconde(n)

Geheugenprocessen ge´nfecteerd: 0
Geheugenmodulen ge´nfecteerd: 1
Registersleutels ge´nfecteerd: 3
Registerwaarden ge´nfecteerd: 3
Registerdata ge´nfecteerd: 0
Mappen ge´nfecteerd: 0
Bestanden ge´nfecteerd: 27

Geheugenprocessen ge´nfecteerd:
(Geen kwaadaardige objecten gedetecteerd)

Geheugenmodulen ge´nfecteerd:
C:\WINDOWS\system32\msrcqxbq.dll (Trojan.Onlinegames) -> Delete on reboot.

Registersleutels (registerkeys) ge´nfecteerd:
HKEY_CURRENT_USER\SOFTWARE\OTGV1DNWQQ (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\wnxmal (Rogue.SecuritySuite) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\YXE7DXCQ37 (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registerwaarden ge´nfecteerd:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ynwnwf (Trojan.Onlinegames) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\shell (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\59t4 (Trojan.Downloader) -> Quarantined and deleted successfully.

Registerdata ge´nfecteerd:
(Geen kwaadaardige objecten gedetecteerd)

Mappen (=Folders) ge´nfecteerd:
(Geen kwaadaardige objecten gedetecteerd)

Bestanden ge´nfecteerd:
C:\WINDOWS\system32\msrcqxbq.dll (Trojan.Onlinegames) -> Delete on reboot.
C:\WINDOWS\system32\mskpwvmx.dll (Trojan.Onlinegames) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\jpxmoyzl.sys (Rootkit.Bubnix) -> Delete on reboot.
C:\Documents and Settings\computer\Local Settings\Temp\stp38c9a.exe (Trojan.FakeAV) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\stp6529f.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\osmanwxrec.tmp (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\83.tmp (Rootkit.Dropper) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\84.tmp (Rootkit.Dropper) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\86.tmp (Rootkit.Dropper) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\jytr.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\smxcrowaen.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\amrxesncwo.tmp (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\eoanxcswmr.tmp (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\Ew0.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\Ew1.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\Ew2.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\Ew3.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\Ew4.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\Ew5.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\Ew6.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\Ew7.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\Ewz.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\Epydia.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\Drivers\ntndis.sys (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\ipsecndis.sys (Rootkit.Agent) -> Delete on reboot.
C:\Documents and Settings\computer\Local Settings\Temp\1biq.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\computer\Local Settings\Temp\dfggdffgsdf.bat (Malware.Trace) -> Quarantined and deleted successfully.

---------------------------------------------------------------------------------------------------------------------

Hope it is useful ... to somebody :thumbsup:




I will reboot as MBAM asks.

Edited by Sicke, 21 September 2010 - 04:23 PM.


#13 cryptodan

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Posted 21 September 2010 - 04:23 PM

C:\WINDOWS\system32\Drivers\ntndis.sys (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\ipsecndis.sys (Rootkit.Agent) -> Delete on reboot.
---------------------------------------------------------------------------------------------------------------------

Hope it is useful ... to somebody :thumbsup:



Based upon what you showed us in your scans please do the following:

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#14 Sicke

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Posted 21 September 2010 - 04:29 PM

Thanx for the quick reply!
I'll do my best..


O! The Combofix ...
Last time it ran :S
Maybe you know an answer.
Maybe you have a good idea about it, based on the log.
If I backup all my dat.. It would be on my TB. But that HD is very, very important to me.
How big are the chances that I also backup that Trojan/Virus/Wormthing?
Is it better to start Windows in Safe Mode befor backup-ing?





(*Still thinking about the cave-thing)

Edited by Sicke, 21 September 2010 - 04:35 PM.


#15 Sicke

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Posted 22 September 2010 - 08:43 AM

Pfew,
backed up all my data and wanted to start with your instructions.
Strange thing is that when I download something now, it dissapears.
I am not sure if it is beacause it is .exe-files?

If I choose to save the file on my desktop, it dissapears.
Also on other locations.

If I clck the downloadlink, The downloadscreen will pupup;
The file is there, but gets cancelled, when I click on the small refresh-arrow to continue the download;
the exe download completely, an *pop* it's gone.

So, I can't download Defogger.exe
Hm, also extensionns with .scr dissapear after downloading.

Starting to believe that I can not install/download any tools anymore.
What do you think, cgo ompletely back to factorysettings?

I think I am going to do that.




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