Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Installing a programme when old files in virus vault


  • Please log in to reply
17 replies to this topic

#1 Elbandito

Elbandito

  • Members
  • 89 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:England
  • Local time:07:47 AM

Posted 20 September 2010 - 10:34 AM

If the old files are in the virus vault despite the programme being uninstalled and the nonifected files deleted from programme files, due to old files still being in the virus vault will it stop the programme from being reinstalled? An error comes up saying problems with installation despite supposedly being installed and the files aren't appearing in the programme files section despite supposedly being installed. So have I basically just updated the files currently in the virus vault? All the vital dll files are in the virus vault you see.

Edited by Elbandito, 20 September 2010 - 10:37 AM.


BC AdBot (Login to Remove)

 


#2 Layback Bear

Layback Bear

  • Members
  • 1,880 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Northern Ohio
  • Local time:01:47 AM

Posted 20 September 2010 - 12:29 PM

Do you have a way to empty, delete, remove the infected files in the vault.

#3 Eyesee

Eyesee

    Bleepin Teck Shop


  • BC Advisor
  • 3,545 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:In the middle of Kansas
  • Local time:01:47 AM

Posted 20 September 2010 - 01:34 PM

What program are you referring to?
In the beginning there was the command line.

#4 Elbandito

Elbandito
  • Topic Starter

  • Members
  • 89 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:England
  • Local time:07:47 AM

Posted 21 September 2010 - 04:17 AM

Photoshop. I can delete the files in the virus vault. Think the installation software may messed up too.

#5 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:06:47 AM

Posted 21 September 2010 - 04:31 AM

What viruses were detected, and are you sure that you are clean? What virus scanner do you use?

#6 hamluis

hamluis

    Moderator


  • Moderator
  • 56,287 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:01:47 AM

Posted 21 September 2010 - 07:21 AM

I've guess I have to wonder...why you are saving infected files.

Every vault that I have seen can be deleted or cleaned out, thus ensuring that the same files are not detected again.

Louis

#7 Elbandito

Elbandito
  • Topic Starter

  • Members
  • 89 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:England
  • Local time:07:47 AM

Posted 21 September 2010 - 12:09 PM

What viruses were detected, and are you sure that you are clean? What virus scanner do you use?



Was Ramnit, Win32.Zbot and VBS/Generic. Took a while but got it clear thanks to sempai in the malware forum.

#8 Elbandito

Elbandito
  • Topic Starter

  • Members
  • 89 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:England
  • Local time:07:47 AM

Posted 21 September 2010 - 12:11 PM

I've deleted the infected files in the virus vault but still couldn't get it to work. Got rid of files in programme files and application data, want to start all the files from scratch as if it never existed on the computer until now but maybe some broken files still need to be deleted and that's why it's causing the error message when it's trying to install?

#9 Eyesee

Eyesee

    Bleepin Teck Shop


  • BC Advisor
  • 3,545 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:In the middle of Kansas
  • Local time:01:47 AM

Posted 21 September 2010 - 12:32 PM

Please post the exact error message you are getting when trying to install so that we can research it

Thx
In the beginning there was the command line.

#10 Layback Bear

Layback Bear

  • Members
  • 1,880 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Northern Ohio
  • Local time:01:47 AM

Posted 21 September 2010 - 02:36 PM

Just a thought. Once you have removed all your virus. Then remove Photo Shop. Install Photo Shop cd and do a fresh install.

#11 Elbandito

Elbandito
  • Topic Starter

  • Members
  • 89 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:England
  • Local time:07:47 AM

Posted 22 September 2010 - 11:08 AM

Just a thought. Once you have removed all your virus. Then remove Photo Shop. Install Photo Shop cd and do a fresh install.


I tried this, it doesn't seem to uninstall properly though when trying to remove it, as I think I deleted files that were important as part of the uninstalling process.

#12 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:06:47 AM

Posted 22 September 2010 - 11:15 AM

The below advise involves editing the registry of which can have disasterous results if done improperly. Please run ERUNT to make a backup of your registry.

Try this: http://kb2.adobe.com/cps/331/331405.html

#13 Elbandito

Elbandito
  • Topic Starter

  • Members
  • 89 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:England
  • Local time:07:47 AM

Posted 23 September 2010 - 07:09 AM

Please post the exact error message you are getting when trying to install so that we can research it

Thx


When trying to install
Posted Image

When trying to uninstall, but it says errors underneath but shows none?
Posted Image

The below advise involves editing the registry of which can have disasterous results if done improperly. Please run ERUNT to make a backup of your registry.

Try this: http://kb2.adobe.com/cps/331/331405.html



Thanks. I'll try this, had a feeling it might be something like this.

#14 Elbandito

Elbandito
  • Topic Starter

  • Members
  • 89 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:England
  • Local time:07:47 AM

Posted 23 September 2010 - 09:12 AM

Hi, it appears I had deleted the uninstall file so that's why it wasn't being removed from the add or remove programmes list and refusing to be properly uninstalled.

The Link you gave me to CS2 files had different registry keys but some had already been removed by me from application data etc as I had a good look around the machine deleting files.

I found a tool called WinCS4Cleanup and using that I have successfully been able to uninstall it. Now when I go to install it I have a different menu, with the option to put a code in. It's currently installing, hopefully this will work now.

#15 Elbandito

Elbandito
  • Topic Starter

  • Members
  • 89 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:England
  • Local time:07:47 AM

Posted 23 September 2010 - 10:48 AM

It works again. Thanks for your help. :thumbsup:




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users