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I think I'm either still infected or am dealing with damage left by old infection

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4 replies to this topic

#1 EddieHades


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Posted 20 September 2010 - 10:15 AM

Hey there folks, I am in great need of some outside help, as I've been struggling to fix my fiancee's laptop for 2 days now, and all I really have to show for it are theroies about what "may" be causing the issues. For a couple pf months now we've had this Google Redirect virus on the laptop, and although I thought I had removed what had actually started it [a Trojan.downloader], the redirects continued, so maybe I didn't get it after all. I did try to research out to make the redirects stop but I couldn't figure it out and for some unknown reason I didn't think to...ya know...actually post the problem on here lol.

Anyway, a couple of days ago a friend of mine was trying to get the laptop to run better for me and he mentioned that I only had Servi ce Pack 1 for Vista on my system and that if I got Service Pack 2 it would likely solve quite a few of the performance problems that it had been having. So when I got home, I went to try to find Service Pack 2, and this is where my problems started because Windows Update wouldn't connect, and would keep giving me the error code 80072efd. So then I thought that I'd just download it manually from Microsoft's site, only problem being is that I get as far as this page:


Then I click the download button and then I get the "Internet Explorer cannot display the webpage" error page.

So then I thought that maybe I still had a virus on my computer, so I thought I would use MalwareBytes to do I scan, but first I wanted to get the latest update for it, so I tried to do that and got an error message saying:

"An Error occurred. Please report the following error code to the MalwareBytes' Anti Malware support team.

Error Code: 732 (12007,0)"

So then I thought I'd try an online virus scanner, so I went to the Trend Micro site to use its online virus scanner and downloaded the install for it and once its opened it gets as far as checking for component updates and at varying points during the process it has a fit and gives me this error:

"Unable to complete the download. Please ensure you have Internet connection and try again.


I'm at my wits end with it, I don't know what else to try as it seems like everything that I try to do to fix it ends with some kind of error message.

I'm running Windows Vista Home Basic.

Any help that you can give me will be extremely appreciated!!

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#2 EddieHades

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Posted 21 September 2010 - 02:01 AM

Oh yeah, I just remembered something that i didn't add last night, the virus that I was dealing with months ago that I think started all this was, I think its called, Antispyware Soft, or something to that effect. I managed to remove it eventually but I think the damage to the system had already been done by that point.

Sorry I didn't mention this when I originally posted, but I'd honestly forgotten and only remembered today.

Thanks again :thumbsup:

#3 cryptodan


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Posted 21 September 2010 - 03:07 AM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#4 EddieHades

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Posted 21 September 2010 - 09:12 AM

Thanks Cryptodan, I followed your instructions, and as such, here is a link to the new topic:


One thing though, I did have some trouble with using the gmer program, whenever I tried to run it, it would get to a certain point and then crash the laptop with a blue screen error and then would promptly restart my system, so I wasn't able to get a log file from it unfortunately.

#5 Pandy



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Posted 21 September 2010 - 09:29 AM


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic348741.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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