Hey there folks, I am in great need of some outside help, as I've been struggling to fix my fiancee's laptop for 2 days now, and all I really have to show for it are theroies about what "may" be causing the issues. For a couple pf months now we've had this Google Redirect virus on the laptop, and although I thought I had removed what had actually started it [a Trojan.downloader], the redirects continued, so maybe I didn't get it after all. I did try to research out to make the redirects stop but I couldn't figure it out and for some unknown reason I didn't think to...ya know...actually post the problem on here lol.
Anyway, a couple of days ago a friend of mine was trying to get the laptop to run better for me and he mentioned that I only had Servi ce Pack 1 for Vista on my system and that if I got Service Pack 2 it would likely solve quite a few of the performance problems that it had been having. So when I got home, I went to try to find Service Pack 2, and this is where my problems started because Windows Update wouldn't connect, and would keep giving me the error code 80072efd. So then I thought that I'd just download it manually from Microsoft's site, only problem being is that I get as far as this page:http://www.microsoft.com/downloads/en/deta...;displaylang=en
Then I click the download button and then I get the "Internet Explorer cannot display the webpage" error page.
So then I thought that maybe I still had a virus on my computer, so I thought I would use MalwareBytes to do I scan, but first I wanted to get the latest update for it, so I tried to do that and got an error message saying:
"An Error occurred. Please report the following error code to the MalwareBytes' Anti Malware support team.
Error Code: 732 (12007,0)"
So then I thought I'd try an online virus scanner, so I went to the Trend Micro site to use its online virus scanner and downloaded the install for it and once its opened it gets as far as checking for component updates and at varying points during the process it has a fit and gives me this error:
"Unable to complete the download. Please ensure you have Internet connection and try again.
I'm at my wits end with it, I don't know what else to try as it seems like everything that I try to do to fix it ends with some kind of error message.
I'm running Windows Vista Home Basic.
Any help that you can give me will be extremely appreciated!!