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Error message trying to open pdf from windows live email


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#1 alee56

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Posted 20 September 2010 - 10:08 AM

I need help. I suddenly cannot open a pdf attachment from my windows live email. How do I fix it? I click on the attachment and a window opens asking if I want to open. I click yes, then a box pops up with a red X saying "This file does not have a program associated with it for preforming this action. Please install a program or, if one is already installed, create an association in the Defaults programs control panel." I did go into the defaults control panel and there was a pdf file associated with it ...I think. Also a about a week ago, I could not send attachments with my windows live...it also asked me to set up an association in the defaults program. I did that and now I can send. Hmmm. How did things get re-set? Please help. Thanks!

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#2 LouisR47

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Posted 20 September 2010 - 10:58 AM

Hello there all you need to do is download and install Adobe Reader restart your web browser and open up a pdf to read it.

Before you click download make sure to uncheck the box that says mcafee security scan.

#3 alee56

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Posted 20 September 2010 - 11:29 AM

I do have adobe reader. I will try to download it again though. I will let you know if this works. Thanks!

#4 alee56

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Posted 20 September 2010 - 11:53 AM

After downloading adobe reader, I am still getting the same pop up response.

#5 LouisR47

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Posted 20 September 2010 - 11:57 AM

can you open any other pdf files or is it only one that is giving you problems

#6 alee56

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Posted 20 September 2010 - 12:00 PM

I am unable to open any pdf files from my email.

#7 LouisR47

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Posted 20 September 2010 - 12:12 PM

So were you ever able to open pdf's from windows Live?

You can still open a pdf from your desktop right.

#8 alee56

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Posted 20 September 2010 - 12:15 PM

Yes, I used to be able to open pdf's from my email. Something changed recently, as last week I had to re-set my defaults program to send mail. And yes, I have been able to open pdfs from my desktop.

#9 LouisR47

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Posted 20 September 2010 - 12:18 PM

You should try a system restore and restore your computer back two weeks see if that works.

#10 alee56

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Posted 20 September 2010 - 12:22 PM

ok thanks - I will try that next and let you know!

#11 LouisR47

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Posted 20 September 2010 - 12:25 PM

Cool if that don't work try this link fix adobe reader I read some of the responses and it looks like it is about a 50/50 shot.

#12 alee56

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Posted 20 September 2010 - 01:37 PM

OK the system reboot did not work. I tried several restore points with no success. i just tried to link to the fix adobe reader. There was no icon to allow for a download. Also it looks like it applies to windows vista not 7. Is there a different website?
thanks

#13 LouisR47

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Posted 20 September 2010 - 03:53 PM

Most of the time programs that run on vista will run on windows 7 anyway I found this fix you should try.

Go to Default programs in Control Panel. Then > Set program access and
computer defaults > expand Custom > under Choose a default e-mail program
select WLMail and then OK.

Try opening a .pdf attachment now from within WLMail.

#14 alee56

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Posted 20 September 2010 - 04:05 PM

I did that. It still does not work. I noticed that when I went back in to check the default it reverted back to the "use my current email program" option. It does not stay at the WLmail option.

#15 alee56

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Posted 20 September 2010 - 04:06 PM

And the "enable access to this program" next to the WLmail fades out.




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