HijackThis logs are not permitted
in this forum. Further, HijackThis only scans certain areas of a computer's system/registry
to help diagnose the presence of undetected malware in known hiding places. Therefore, it is limited in its ability to detect infection and generate a report outside these known hiding places and its log may not always reveal all the malware on a computer. As such, HijackThis has been replaced by other preferred tools
which provide comprehensive logs with specific details about more areas of a computer's system, files, folders and registry keys..
The Malware Response Team members are all volunteers who contribute to helping members as time permits but currently there is a backup and you may have to wait for assistance. Referrals are made to the Virus, Trojan, Spyware, and Malware Removal Logs forum
if we cannot assist you here and we need to use more powerful tools or you don't mind waiting.
If you do not mind waiting and want someone to check your system thoroughly, then please follow the directions in the the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
". If you cannot complete a step, then skip it and continue with the next. In Step 7
there are instructions for downloading and running DDS
which will create a Pseudo HJT Report
as part of its log. Start a new topic, give it a relevant title and post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
, for assistance by the Malware Response Team Experts.
If you want to try disinfection in this forum first, continue as follows:
Please follow these instructions: How to remove Google Redirects or the TDSS, TDL3, Alureon rootkit using TDSSKiller
-- For any files detected as 'Suspicious' (except those identified as Forged to be cured after reboot) get a second opinion by submitting to Jotti's virusscan or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis.
- Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
Vista/Windows 7 users right-click and select Run As Administrator.
- When the program opens, click the Start Scan button.
- If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
- Ensure Cure is selected, then click Continue > Reboot now to finish the cleaning process. <- Important!!
Note: If 'Suspicious' objects are detected, you will be given the option to Skip or Quarantine. Skip will be the default selection.
- A log file named TDSSKiller_version_date_time_log.txt will be created and saved to the root directory (usually Local Disk C:).
- Copy and paste the contents of that file in your next reply.