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The Sound of Music...a means to an end...point


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#1 anuDamiana

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Posted 20 September 2010 - 02:52 AM

Toshiba L515-S4960
Windows 7 32bit

Oh! Hello!

My laptop is misbehaving, and I was wondering if someone would like to help me?

Newer system...

No audio from internal speakers...

All references state 'This device is working properly'...Speakers
All references state 'This device is working properly'...Realtek HD audio controller
" " ...PCI IDE BUS ENUM....

Sound/Audio Troubleshooter cannot find any problem with this device.

Further reading into TS's info shows HEADPHONES as HIGHLIGHTED as the audio endpoint.
--head phones are NOT plugged in...
:-)
I've inserted and pulled and inserted and pulled headphone plug into and out of jack just in case the 'switch is stuck'..
I've restored to original settings from 'hidden' module
I've 'powered down'
Installed, uninstalled, installed the drivers again...
uninstalled and rebooted for automatic install
updated, rolled back...
verified that all required processes are running and functional...
tried tricking the system by installing 'new' hardware...
....AND I've tried other stuff...
Lower right hand corner of my monitor displays: "Speakers: 100%"
No little red x's anywhere
No little yellow exclamation points in device manager...
All checks show the right drivers installed...
No viruses...reg hooks...anything 'icky' anywhere...Anywhere that I can find using all the good stuff (hjt, dds, otc, etc)...but I'm sure there's more out there...

...and I am a simple girl....

...and not that bright when it comes to computers...

Any suggestions?

Pretty please :-)

Otherwise, I'm scared I'm going to break something....or d/l a scripting software and REALLY goof something up...lol!


eep! Save me from myself.... :-/

I can follow instructions... and I generally play well with others...

-anu

Edited by anuDamiana, 20 September 2010 - 02:55 AM.


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#2 cryptodan

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Posted 20 September 2010 - 04:44 PM

Publish a Snapshot using Speccy

#3 Jacee

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Posted 20 September 2010 - 04:52 PM

Click on 'sound' in the Control panel > now click on the internal speakers to be the ones you use. That should show a green check mark, Next, click on "properties" > then the 'Advanced' tab. Make sure it's set to DVD quality from the drop down box. Test it to make sure the sound volume is correct.

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#4 anuDamiana

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Posted 20 September 2010 - 06:24 PM

http://speccy.piriform.com/results/QAkS5LAFQ9z7ttRFfDDVxGD

#5 cryptodan

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Posted 20 September 2010 - 06:28 PM

Have you updated the chipset drivers on the motherboard?

#6 anuDamiana

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Posted 20 September 2010 - 06:28 PM

Click on 'sound' in the Control panel > now click on the internal speakers to be the ones you use. That should show a green check mark, Next, click on "properties" > then the 'Advanced' tab. Make sure it's set to DVD quality from the drop down box. Test it to make sure the sound volume is correct.




No option for internal speakers, but this isn't changed from when the speakers were working. :-(

Thank you, though. :-)

Edited by anuDamiana, 20 September 2010 - 07:45 PM.


#7 anuDamiana

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Posted 20 September 2010 - 06:30 PM

I think I've checked all devices for driver updates.
Want me to check really fast?

#8 anuDamiana

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Posted 20 September 2010 - 06:35 PM

I think I've checked all devices for driver updates.
Want me to check really fast?


Just checked...Windows says it's the proper driver... :-(

#9 cryptodan

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Posted 20 September 2010 - 06:40 PM

Try this Intel Mobile 4 Series Chipset Update

#10 anuDamiana

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Posted 20 September 2010 - 06:52 PM

Ah! Yes...
I've been there before. The page refers me back to manufacturer:
"A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer."

So it scared me away.

Toshiba's site provided for no updates... :-(

#11 cryptodan

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Posted 20 September 2010 - 06:59 PM

Try the one from Intel's site.

#12 anuDamiana

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Posted 20 September 2010 - 07:08 PM

"This computer currently contains software version 9.1.2.1007, which is newer than the version you are about to install.
Are you sure you want to overwrite the current software with the older version 9.1.1.1025?"

#13 cryptodan

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Posted 20 September 2010 - 07:36 PM

Id call Toshiba then, and see what they say.

#14 anuDamiana

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Posted 20 September 2010 - 07:44 PM

Okay...

Toshiba wanted me to mail my laptop back to them for service. So I'd be without a system for weeks, and I can't do that.

But I really appreciate your time and help. Thank you. :-)




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