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Cant start computer without it restarting


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#1 iwildboy

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Posted 20 September 2010 - 01:34 AM

Ok well it was working fine all day then i went to open Google chrome but it would go fine for a minute then say failed to start something and my mouse would would flicker a little. well i went to my processes and saw one that wasn't there before something called com32.exe well, i tried to end but it kept coming back and i was tired so i turned it off and went to bed. next morning i turn it on and it say it didn't start up properly and asks how to start it iv'e tried every one but its the same. it starts then the screen goes blue with white texts that are to fast to see then it restarts again. now im using my moms computer trying to find a way to fix it and i dont even know if i can fix it since i cant even go to the desktop.

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#2 Elise

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Posted 20 September 2010 - 08:19 AM

Hi, please let me know if you have an XP CD at hand.

We Need to Diagnose Your BlueScreen
  • When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
  • Select "Disable Automatic Restart on System Failure", as shown here:
    Posted Image
  • When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
    Posted Image
Please post me the error(s).

regards, Elise


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#3 iwildboy

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Posted 21 September 2010 - 02:19 AM

well it might be awhile to get back to you cause i cant access my comp for awhile due it being some where else but ill see if i can write it down. and i think i got a disk somewhere though i might have to dig around so dont get mad if i cant post it right away.

#4 Elise

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Posted 21 September 2010 - 03:28 AM

Okay, just post back here when you are ready to move on. :thumbsup:

regards, Elise


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#5 iwildboy

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Posted 22 September 2010 - 01:19 AM

ok it says UNMOUNTABLE_BOOT_VOLUME then ***STOP: 0x000000ED (0x86f44900,0x0000006,0x0000000,0x00000000)

#6 Elise

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Posted 22 September 2010 - 05:06 AM

Hello again,

Please download ARCDC from Artellos.com.
  • Double click ARCDC.exe
  • Follow the dialog until you see 6 options. Please pick: Windows Professional SP2 & SP3
  • You will be prompted with a Terms of Use by Microsoft, please accept.
  • You will see a few dos screens flash by, this is normal.
  • Next you will be able to choose to add extra files. Select the Default Files.
  • The last window will allow you to burn the disk using BurnCDCC
Your ISO is located on your desktop.
  • Insert the CD-ROM into the CD-ROM drive, and then restart the computer.

  • If your PC is not booting from the CD, you need to change the boot order:
    • Restart your PC
    • As soon as you get an image, press the Setup key. This is usually F2, or Del. On some machines the key can also be a different one. It should, however, be stated on the screen which key is the setup key.
    • Once you enter the computer's BIOS, use the arrow keys and tab key to move between elements. Press enter to select an item to change.
    • Navigate to the tab, where you can set the boot order. It should be called Boot or Boot order
    • The tab should now show your current boot order.
      If the CD-drive is not at the top, please navigate to the CD-Rom drive with the keys arrows. Then move it to the top of the list. The keys for switching boot position are usually + to move up and - to move down. However they can be different, but they should be stated in the help, so that you can find them easily.
    • Once the CD-drive is on top of the boot order, navigate to Exit and select Exit saving changes.
  • Your PC should now boot from your XP-CD.
    Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.

  • When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

  • When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

  • A command prompt will open
Type chkdsk /r and press enter. Let the disk check run unhindered. Note - this may take a while.

When done, type EXIT and press enter and see if your computer reboots normally now.

regards, Elise


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