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Startup Problem With Xp Professional


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#1 rgmt22

rgmt22

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Posted 11 November 2005 - 01:45 PM

Can anyone help me with this please.

When restarting my computer (Dell Dimension 8200)I get the following stop message:

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error creen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disc space. If a driver is identified in the stop message disable the driver or check with the manufacturer for driver updates. Try changing video adaptors.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press 8 to select advanced startup options, and then select safe mode.

Technical information:

***STOP: 0X0000007E (0X0000005, 0XF99D1570, 0XF9FC95A8, 0XF9FC92A4)

*** NIDS.sys - ADDRESS F99D1570 BASE AT F99B3000, DATE STAMP 41107ec3

This message comes up after the start up procedure checks my disk and system files for any errors.

I have checked my hard disk using the HD manufacturers diagnostic tool and all seems ok.

I tried to check my system files by going to Command Prompt and using the SFC.EXE programme which tells me to insert my original XP CD-Rom but when I do that it does not seem to recognise it.

Can anyone decipher the STOP message technical details?

Richard

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#2 franktiii

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Posted 11 November 2005 - 06:14 PM

It is a conflict with Norton Anti-Virus, there are a couple of suggested remedies around. Most expensive is upgrading. Try changing settings to turn off auto-protect if it is turned on or turn it on if it is off.




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