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Help - Computer Freezing up


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#1 dottien

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Posted 18 September 2010 - 11:14 AM

Hi Everyone,

I'm hoping someone can be of assistance here. I have been having an issue for the last month or so where all my applications freeze up and I have to constantly reboot the internet or my computer. I also notice on my task manager that the amount of memory fluctuates anywhere btwn 750-800+ MB. I'm told that that is a lot of memory being used just having the IE up and no other programs running. But I notice this even when I close IE.

It's been suggested that maybe my IE has a corrupted file of sort, and could be causing my system to freeze up, due to the extra effort being used, to run all applications. Or that there is some software or add-on that is causing the problem.

I'm not a very techy person, so I'm hoping someone may have some suggestions on how to troubleshoot this issue as it is affecting my daily work for my job. Currently using Windows Vista.

Tottally frustrated at this point. Any help would be greatly appreciated.

Thanks

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#2 Broni

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Posted 18 September 2010 - 11:23 AM

Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")
- security programs in use (antivirus, firewall)

=======================================================================

Download Process Explorer: http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Attach the file to your next reply.

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#3 away

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Posted 19 September 2010 - 01:49 AM

Open command prompt, and type this SFC /scannow or copy and paste,this in the command prompt.You can learn more about SFC /scannow HERE.

Edited by away, 19 September 2010 - 09:38 PM.





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