please perform a scan with Malwarebytes Anti-Malware
and follow these instructions
for doing a Quick Scan in normal mode.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply and exit MBAM.
-- If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
-- Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware as you may need to rename it or use RKill
Please download tfc
(Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download linkSave any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. Vista/Windows 7 users right-click and select Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
TFC will clear out all temp folders (temp, IE temp, Java, FF, Opera, Chrome, Safari) for all user accounts including:
‚¶and any other accounts in the user folder.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.
Please perform a scan with esetonlinescanner
This scan requires Internet Explorer to work. If using a different browser, you will be given the option to download and use the ESET Smart Installer.
Vista/Windows 7 users need to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.Click the green button.
Read the End User License Agreement and check the box:
Click the button.
Accept any security warnings from your browser.
Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)Click the Start button.
ESET will then download updates for itself, install itself, and begin scanning your computer.
If offered the option to get information or buy software at any point, just close the window.The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.When the scan completes, push
Push , and save the file to your desktop as ESETScan.txt.
Push the button, then Finish.
Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.