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Video problems win7 home 64


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10 replies to this topic

#1 A50018Q

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Posted 18 September 2010 - 08:34 AM

Hi all,

Im having problems playing videos with all the players I tried. the image freezes then video catches up the audio ( audio runs perfectly). It also happens when I stream video from internet, even when the load is full the video stops and says buffering video.

I tried almost everything, several players VLC,WMP12,WMclassic, Divx players.
I downloaded codecs Klite, Shark.
I even formatted the HDD with the factory recovery procedure, Still happens.
Malwarebytes passed no infections or errors.
Norton internet security passed no infections (payable version).
HDD check all passed.
Video card check passed, even 3d acceleration was running very well, no image jumps during the check.

ITs ONLY WITH THE VIDEO PLAYERS

I dont know what else may I do to fix it.

Is very frustrating to have this problem.

*******************************PLEASE HELP********************************
Important info:
A month ago I had an accident with a glass of water but everything runs perfectly but video doesn't

System : win7 home 64
4 gigas Ram
Video card: Nvidia Gforce G230M

Thanks to all.

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#2 Broni

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Posted 18 September 2010 - 12:07 PM

A month ago I had an accident with a glass of water

What exactly happened?

Still under warranty?

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#3 Jacee

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Posted 19 September 2010 - 06:05 PM

Let's try a bit of 'trouble shooting':

Download Microsoft Security Essentials http://www.microsoft.com/security_essentials/

Next, disable Norton Internet security .. you may have to go into Services to disable everything involved with Norton/Symantec.

Now, turn on Windows Firewall (it's located in Services too), run MSE and update it.

See if your Media players work now.

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#4 A50018Q

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Posted 21 September 2010 - 04:11 PM

Is not on warranty, the glass of water dropped on the keyboard. but everything is working.

Im following the steps you gave me Jacee, so as soon as I finnish. Ill post again

#5 Broni

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Posted 21 September 2010 - 04:12 PM

Laptop?

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#6 A50018Q

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Posted 21 September 2010 - 04:40 PM

Its a laptop.

After following all the steps, the laptop is still doing the same.

Any other Idea??

thanks

#7 Broni

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Posted 21 September 2010 - 05:16 PM

I'm afraid, that spilled water might have caused some internal damage (shorts).
Since it still happens after restoring the computer to factory settings, it must be some hardware problem.
I don't think, you can do much short of going to a computer shop.

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#8 A50018Q

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Posted 21 September 2010 - 05:22 PM

Hi Broni,
the thing is that I opened it. I didnt see anything that burned or something like that. also I run video card test and everything is ok even with very good results.

Dont really know .

do you suggest to go to a computer shop?

#9 Broni

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Posted 21 September 2010 - 05:32 PM

I really can't see what else it could be than some physical damage.
Not necessarily, it has to be visible.

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#10 A50018Q

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Posted 21 September 2010 - 05:34 PM

Ill have to go then. it must be expensive.

#11 Broni

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Posted 21 September 2010 - 05:36 PM

You'll have to decide, when they tell you the price....fix it, or get a new laptop.

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