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#1 Jmacgolf99

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Posted 18 September 2010 - 07:07 AM

My computer has been acting strange and slow for some time now. I will try to load windows xp and about 2 out of 3 times I will just get my desktop background and nothing else. If it does load it's really slow loading everything. For example I will double click on my firefox browser and nothing will happen. I will double click it once again and then in about 1-2 minutes two of them will open. Occasionally I will be able be browsing he web and I blue screen pops up and says "a serious error has occurred and windows needs to reboot." I says much more after that but I will have to write it down next time it happens. I'm not sure if this is virus related or maybe my 4.5 year old Dell Inspiron Laptop hardware is just starting to fail. I've had some virus problems in the past and through help on this site was able to get them resolved.

Edited by hamluis, 20 September 2010 - 05:49 AM.
Moved from XP forum to Am I Infected ~ Hamluis.


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#2 hamluis

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Posted 18 September 2010 - 07:17 AM

For consideration:

Cleaning the Interior of your PC - http://www.bleepingcomputer.com/tutorials/cleaning-the-inside-of-your-pc/

How to Avoid Overheating Hardware Secrets - http://www.hardwaresecrets.com/article/142

How to Understand and Use Chkdsk in Windows XP - http://vlaurie.com/computers2/Articles/chkdsk.htm

Louis

#3 Jmacgolf99

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Posted 18 September 2010 - 11:27 AM

I ran the "shorter version" of chkdsk and everything seemed fine. I will try and clean the interior of the PC as that certainly can't hurt anything. Are there any other suggestions or scans I should possibly perform? I have a feeling it could possibly be virus related but if I knew what I was talking about I would be seeking help from the experts.

#4 hamluis

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Posted 18 September 2010 - 03:25 PM

I tend to try to eliminate the simple stuff...before I move to more complicated suspects, such as malware.

The detail of any error messages...would be helpful.

Louis

#5 Jmacgolf99

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Posted 19 September 2010 - 07:09 AM

I will certainly write down word for word what is on the blue screen next time it comes up. It's very strange, when I am finally able to get on my browser I am able to surf the net at a relatively normal speed. However when it comes do using anything that has do with windows it's incredibly slow, i.e. trying to open add or remove programs in the control panel. My desktop background routinely goes missing and is replaced with a white screen and an exclamation point. It reads "Microsoft Windows has experienced an unexpected error. As a precaution, your active desktop has been turned off." The pace of starting up take a good 7 minutes, and that's if i'm lucky enough to Windows to actually load.

#6 hamluis

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Posted 19 September 2010 - 10:43 AM

I've always found Active Desktop to be a pain on XP and stopped using it many years ago.

You might try disabling any IE add-ons and doing a couple of malware scans on your system.

You can also try the following.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#7 Jmacgolf99

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Posted 19 September 2010 - 07:40 PM

I didn't scan anything but it showed six crashes (there have been more as of the past three months but I don't know if system restore had anything to do with that) and some information about them. I will post that log as well as the malwarebytes' log.



MALWARE LOG

Malwarebytes' Anti-Malware 1.43
Database version: 3458
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

9/19/2010 7:33:23 PM
mbam-log-2010-09-19 (19-32-37).txt

Scan type: Full Scan (C:\|)
Objects scanned: 223654
Time elapsed: 3 hour(s), 16 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Justin McCarraher\Application Data\wiaserva.log (Malware.Trace) -> No action taken.


BLUESCREEN LOG

==================================================
Dump File : Mini091710-02.dmp
Crash Time : 9/17/2010 6:00:45 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x0000000c
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xaa64da38
Caused By Driver : portcls.sys
Caused By Address : portcls.sys+1a38
File Description : Port Class (Class Driver for Port/Miniport Devices)
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini091710-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini091710-01.dmp
Crash Time : 9/17/2010 7:26:03 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x0000000c
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xaa616a38
Caused By Driver : portcls.sys
Caused By Address : portcls.sys+1a38
File Description : Port Class (Class Driver for Port/Miniport Devices)
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini091710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini091410-01.dmp
Crash Time : 9/14/2010 4:42:39 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0x862a81c8
Parameter 3 : 0x862a833c
Parameter 4 : 0x805d2954
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+22f43
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini091410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini031210-01.dmp
Crash Time : 3/12/2010 9:02:57 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0xa9a8db30
Parameter 2 : 0x00000001
Parameter 3 : 0xa89c9fa6
Parameter 4 : 0x00000000
Caused By Driver : pxtdypog.sys
Caused By Address : pxtdypog.sys+bfa6
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini031210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini031110-01.dmp
Crash Time : 3/11/2010 9:47:04 PM
Bug Check String : PFN_LIST_CORRUPT
Bug Check Code : 0x0000004e
Parameter 1 : 0x00000007
Parameter 2 : 0x0003e1bc
Parameter 3 : 0x00000001
Parameter 4 : 0x00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+2ae4
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini031110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini100606-01.dmp
Crash Time : 10/6/2006 8:27:08 AM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x000000ea
Parameter 1 : 0x84de0020
Parameter 2 : 0x856e5a98
Parameter 3 : 0x862e1560
Parameter 4 : 0x00000001
Caused By Driver : ialmdd5.DLL
Caused By Address : ialmdd5.DLL+15a10
File Description : DirectDraw® Driver for Intel® Graphics Technology
Product Name : Intel Graphics Accelerator Drivers for Windows NT®
Company : Intel Corporation
File Version : 6.14.10.4446
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini100606-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

Hopefully that is the information you were looking for with the Bluescreen log.

Thanks,

Justin

#8 hamluis

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Posted 20 September 2010 - 05:50 AM

I moved you from the XP forum to Am I Infected...we need to examine the possibility of malware.

Louis

#9 Jmacgolf99

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Posted 20 September 2010 - 06:35 AM

I was afraid of that. What do you suggest as my next move?

Justin

#10 Jmacgolf99

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Posted 23 September 2010 - 06:18 AM

I'm thinking I have the goggle redirect too.

#11 Jmacgolf99

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Posted 25 September 2010 - 02:19 PM

So I got another Blue screen. It said all the usual stuff the blue screen says but this was the variable information that may not be on every blue screen.

DRIVER_IRQL_NOT_LESS_OR_EQUAL

Technical Information:

***STOP: 0x000000D1 (0x0c318deo, 0x00000002, 0x00000001, 0x84dc9441)

Begining dump of physical memory.
Physical dump complete.

Are you still there??? I'm hoping you can point me in the right direction.

Thanks,

Justin




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